Bangkok, Thailand · On-site
About the role: The IT Manager - Technology and Operations serves as the single focal point for managing technology operations and service delivery in Thailand. Leading a team responsible for infrastructure and applicati…
Skills: Service Delivery Management, Infrastructure Support, Project Management, ITIL, Stakeholder Management
Milan, Lombardy, Italy · On-site
$37k/yr
Contesto e ambiente: La posizione di Advanced Fashion Advisor è fondamentale nel contribuire al raggiungimento degli obiettivi di vendita e nel rafforzare l’immagine della Maison all’interno della boutique. L'Advanced Fa…
Skills: Customer Experience, Client Relationship Management, Client Portfolio Development, Luxury Sales, Active Listening
Geneva, Geneva, Switzerland · On-site
Your Impact @ Chanel As a Fashion Marketing Intern in Boutique, you will play a key role in supporting marketing activities, animating client communication and organizing events for the Geneva Fashion boutique. You will …
Skills: Marketing, Event Organization, Client Communication, Analytical Skills, KPI Analysis
New York, New York, United States · Hybrid
$70k–$128k/yr
Manager, Fashion Strategy At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversit…
Skills: Strategic Analysis, Executive Communication, Storytelling, Project Management, Cross-functional Collaboration
Seoul, South Korea · On-site
Your role @ CHANEL CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best, feel fulfilled and confident in their work. We care deeply about our employ…
Skills: Project Management, Analytical Skills, Communication, Clienteling, VOC Management
Taoyuan City, Taiwan · On-site
美容顧問 如果您是一位對香水、化妝和護膚充滿熱情的美容熱愛者，我們很樂意與您談談！您將加入我們的美容顧問團隊，與您的顧客共同創造他們自己的故事，並為他們量身打造獨特的專屬時刻。身為 CHANEL 第一線面對顧客代表，當我們在每個時刻和每個銷售點為每位顧客創造獨一無二又而難忘的體驗時，您都將扮演關鍵角色。 身為我們品牌親善大使，您有責任創造量身定制的顧客體驗，為每位顧客提供個人化的解決方案，分享美容秘訣，從而培養並激發他們的靈感。您將掌握…
Skills: Communication, Relationship Building, Customer Experience, Fragrance Knowledge, Makeup Artistry
London, England, United Kingdom · On-site
Account Manager Location: Boots Kingston Contract: Permanent, 37.5 hours/week, any 5 in 7 days CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a pos…
Skills: People Management, Business Development, Retail Operations, Clienteling, KPI Analysis
Singapore, Singapore · On-site
About Fondation CHANEL: Created in 2011, Fondation CHANEL (the “Fondation”) is a corporate foundation aiming for women and adolescent girls to be free to shape their own destiny. We work in partnership with nonprofit org…
Skills: Grant Management, Partnership Management, Monitoring And Evaluation, Gender Equality, Due Diligence
London, England, United Kingdom · On-site
About Fondation CHANEL: Created in 2011, Fondation CHANEL (the “Fondation”) is a corporate foundation aiming for women and adolescent girls to be free to shape their own destiny. We work in partnership with nonprofit org…
Skills: Strategic Leadership, Programme Management, Gender Equality, Stakeholder Engagement, Budget Management
Milan, Lombardy, Italy · On-site
CHANEL Italia è alla ricerca di un/a intern da inserire nel team come Fashion & WFJ Client Engagement & Development Intern. La risorsa riporterà direttamente alla Fashion & WFJ Client Engagement & Development Manager, su…
Skills: Client Engagement, Client Development, Event Organization, Reporting, KPI Monitoring
Shanghai, Shanghai, China · On-site
我们正在寻找对精品充满热情的人才，加入我们的精品顾问团队，为客户提供无与伦比的服务。 借助您的独特经历，在香奈儿您将致力于 站在时尚的前沿，展现对时尚和造型的热情及专业知识； 维系香奈儿CHANEL的品牌形象； 不仅仅关注于介绍香奈儿作品本身，同时传递品牌风格与梦想； 负责客户体验的全过程，让每位顾客都有机会感受香奈儿精品部更多作品的魅力； 时刻展现积极态度，不断提高服务水平，超越客户的期望。 赋予您无限的可能，在香奈儿您将收获到 与多…
Skills: Communication Skills, Sales Techniques, Customer Relationship Management, Fashion Styling, Luxury Retail
Basel, Basel-City, Switzerland · On-site
CHANEL sucht eine/n begeisterungsfähige/n und proaktive/n Standleiter/in (100%), der/die ein Team von 2 Personen in unserem Verkaufspunkt im Manor Basel leitet. Als echter Botschafter unserer Marke werden Sie eine Schlüs…
Skills: Team Leadership, KPI Monitoring, Luxury Retail Management, Customer Experience, Staff Training
Nanjing, Fujian, China · On-site
我们正在寻找对精品充满热情的人才，加入我们的精品顾问团队，为客户提供无与伦比的服务。 借助您的独特经历，在香奈儿您将致力于 站在时尚的前沿，展现对时尚和造型的热情及专业知识； 维系香奈儿CHANEL的品牌形象； 不仅仅关注于介绍香奈儿作品本身，同时传递品牌风格与梦想； 负责客户体验的全过程，让每位顾客都有机会感受香奈儿精品部更多作品的魅力； 时刻展现积极态度，不断提高服务水平，超越客户的期望。 赋予您无限的可能，在香奈儿您将收获到 与多…
Skills: Communication Skills, Sales Techniques, Customer Relationship Management, Luxury Retail, Fashion Styling
New York, New York, United States · Hybrid
$88k–$120k/yr
Senior Paralegal At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, comple…
Skills: Case Management, Litigation Support, Employment Law, Commercial Law, Compliance
Paris, Ile-de-France, France · On-site
La Mode est l'activité originelle de la Marque. Chaque collection traduit les valeurs chères à Gabrielle Chanel à travers un style unique et audacieux : liberté, féminité, créativité. La Maison CHANEL valorise une créati…
Skills: CRM Strategy, Client Engagement, Data Analysis, Excel, PowerPoint
Paris, Ile-de-France, France · On-site
La Mode est l'activité originelle de la Marque. Chaque collection traduit les valeurs chères à Gabrielle Chanel à travers un style unique et audacieux : liberté, féminité, créativité. La Maison CHANEL valorise une créati…
Skills: Data Analysis, KPI Reporting, Excel, PowerPoint, PowerBI
Paris, Ile-de-France, France · On-site
L’activité la plus récente de Chanel, l’Horlogerie Joaillerie, permet aux femmes de compléter un style unique avec des produits d’horlogerie, de joaillerie et de haute joaillerie qui transcendent le temps. La division Ho…
Skills: Merchandising, Operational Marketing, Business Analysis, Excel, English
Paris, Ile-de-France, France · On-site
CDD à pourvoir dès que possible - Poste basé au Printemps Haussmann, Paris La Mode est l'activité originelle de la Marque. Chaque collection traduit les valeurs chères à Gabrielle Chanel à travers un style unique et auda…
Skills: Customer Service, Luxury Sales, Styling, Client Relationship Management, Fluent English
Paris, Ile-de-France, France · On-site
L'activité la plus récente de CHANEL, l'Horlogerie Joaillerie, permet aux femmes de compléter un style unique avec des produits d'horlogerie, de joaillerie et de haute joaillerie qui transcendent le temps. La division Ho…
Skills: Visual Merchandising, Retail Design, Project Management, English Proficiency, Microsoft Office
Paris, Ile-de-France, France · On-site
La division Mode Europe se fait l'ambassadrice de l'esprit Retail pour l'activité originelle de la Marque, la Mode. Chaque collection traduit les valeurs chères à Gabrielle Chanel à travers un style unique et audacieux :…
Skills: Product Merchandising, Data Analysis, Reporting, Excel, Power Point
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage technology operations and service delivery in Thailand, leading a team responsible for infrastructure and application support. Oversee the end-to-end project lifecycle, budgetary planning, and compliance with global security and governance standards.
Requires at least 8 years of experience in service delivery management within a multinational or retail environment and a degree in a technical field. ITIL Foundation certification is required, with PMP and data protection experience being advantageous.
The IT Manager - Technology and Operations serves as the single focal point for managing technology operations and service delivery in Thailand. Leading a team responsible for infrastructure and application support, this role ensures service level agreements are met and ensures end user satisfaction.
The role requires strong service and project management practices, working closely with local, regional and global project teams while coordinating internal subject matter experts and external partners to support daily operations and project delivery.
This role is also responsible for scoping, planning and delivering projects in partnership with project consultants, service providers and Local IT, whether originating from Global or Regional IT or requested by business leaders. As part of the APAC Tech Community, the role ensures compliance with global and regional standards, processes and procedures applicable to Thailand.
Acting as a trusted partner and advisor to the business, this role proposes relevant solutions and improvements to support the delivery of IT services. Strong stakeholder management and clear, effective communication skills are essential for success in this role.
Own end-to-end incident and request ticket management, including support and escalation processes, working with regional application teams and local IT to resolve issues promptly.
Ensure high performance across all service processes through accurate reporting, trend analysis and continuous improvement activities.
Take ownership of major incidents alongside the Major Incident Manager, coordinating resolving parties, communicating with stakeholders and conducting post-incident reviews.
Monitor, control and support service delivery by ensuring systems, methodologies and procedures are in place. Define and report on key metrics and KPIs.
Be accountable for service quality and performance, ensuring future demand from growth and projects is factored into capacity plans.
Proactively identify recurring issues and improvement opportunities, driving service improvement plans through to completion to maintain high user satisfaction.
Act as in-country delivery manager for infrastructure projects, including new site establishment, renovation and relocation.
Coordinate with internal and third-party teams to ensure projects are delivered on scope, on time and within budget.
Advise on vendor quotations, budgets and alternative solutions for infrastructure initiatives in line with global and regional standards.
Assess the service impact of upcoming projects, working with project teams to minimize disruption and ensure operational readiness before, during and after delivery.
Act as the local point of contact between global/regional project teams and local business stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
Manage and monitor the market's service delivery budget for infrastructure and service management, ensuring spending is tracked, justified and aligned with business priorities.
Identify cost-effective opportunities to protect and improve services, working with internal and third-party teams to follow through on agreed actions.
Provide inputs to regional Tech team to support regional budgetary planning and performance reporting.
Lead the remediation of security risks identified by internal and external parties, communicating potential risks to local business management and escalating as needed.
Coordinate data protection awareness initiatives with local business management to strengthen security culture.
Review change execution and results impacting the market, understand the impact of failed changes and suggest improvements to avoid unnecessary business disruption.
Respond to auditor requests for service delivery information during internal and external audits, and follow up on findings in a timely manner.
Manage and maintain IT hardware and software asset inventory, ensuring records are accurate and up to date.
Establish and enforce asset management controls, including tracking, regular audits and incident procedures to prevent loss and ensure timely investigation and resolution when asset discrepancies occur.
Build and maintain relationships with internal users and business stakeholders to discuss service levels and identify improvement opportunities.
Liaise with internal and external delivery and support partners to ensure the health of local and regional applications and provide timely support.
Partnering closely with business stakeholders across the organization and working in a highly collaborative environment.
Exploring new technology, AI and data to improve IT service management processes and standards.
Being part of a culture that values listening, co-creation, inclusiveness, user-centricity and agility in designing solutions.
Having the opportunity to drive value in areas where you excel, with the support to grow and be at your best.
At least 8 years of hands-on experience in service delivery management, covering production infrastructure and application support, within a multinational or retail environment is preferable.
Degree in Computer Engineering, Computer Science, Information Technology or a related technical discipline.
ITIL Foundation certified (Intermediate or Expert level preferred). PMP certification is a plus.
Solid experience across the IT Service Management lifecycle, including Service Strategy, Service Design, Service Operation (Incident, Problem and Change Management) and Continual Service Improvement.
Working knowledge of end user devices, network, server, access points, video conferencing and security technologies, with an interest in following evolving technology trends.
Proven ability to manage IT services, projects, vendors and budgets in parallel, balancing competing priorities and delivering results under pressure.
Practical, solutions-oriented approach to problem-solving with a proactive and positive "can-do" attitude.
Organized, self-motivated and adaptable, with the confidence to work independently, the drive to learn quickly, and a flexible approach to working hours to meet business needs.
Knowledge or experience in data protection and DPO responsibilities is an advantage.
Experience managing vendors and budgets.
Immerse yourself in the heritage, creativity, and evolution of one of the world's most iconic luxury brands.
Collaborate with diverse teams and leaders across functions, markets, and regions.
Be part of an inclusive culture that values innovation, entrepreneurship, and leadership.
Access world-class development opportunities, resources, and support to accelerate your growth and impact.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
Offices: London, England W1J 6TL, GB
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
Offices: London, England W1J 6TL, GB
