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Full-time
bachelor degree
Posted 22d ago
Apply by Jul 16
~40 hrs/week
Responsibilities
Responsible for the end-to-end order to cash process to ensure perfect order fulfillment and customer satisfaction for the Performance Material business. This includes managing order entry, pricing, billing coordination, and maintaining relationships with internal stakeholders and external service providers.
Requirements
Requires a bachelor's degree and at least 3 years of non-call center customer service experience, preferably with SAP proficiency. Candidates must be fluent in English and possess strong knowledge of import/export regulations and revenue recognition.
Full job description
Job Overview 综述
Senior Associate Specialist plays a key role in fulfilling customers’ order for the Performance Material business. She / he is responsible for perfect order fulfillment within the order to cash process to ensure customer satisfaction. Order to cash includes order entry, pricing verification, order tracking, customer service/problem resolution, assists with collections and master data maintenance, billing coordination, complaint handling.
Responsibilities 职责
Ensure perfect order fulfillment of orders and resolve issues as required.
Key customer service contact for customers and/or service providers.
Maintain key internal relationships including Order coordinator, Sales, Logistic operation, Import/Export, Supply chain planning, Scheduling, Product manager, Trade compliance, Credit, Accounting, Tax, Financial Shared Services, Quality etc.
Update customer master information in SAP including clarifying and recommending credit limits in coordination with Credit Management.
Monitor and ensure resolution of order defects and blocks.
Provide price confirmation to the customer, perform price verification between SAP and customer PO, and maintain communication about pricing to the account manager and sales management.
Interact with third party service providers (i.e. Freight Forwarders, Warehouses, Vendors).
Support preventive and corrective action in personal area of influence for issues.
Follow established policy, company business rules and standard processes to ensure compliant order flow.
Adhere to SOX Controls.
Build and maintain relationships and trust (customers, internal and other external contacts).
Provide accurate and complete order management.
Understand the company’s products and services and be updated about processes and trends.
Meet/exceed monthly KPI metrics and objectives.
Qualifications 要求
Bachelor’s degree and 3 years customer service experience (not call center)
Experience in ERP System (SAP is preferred)
Fluency in spoken and written English (second foreign language could be extra credit).
Proficient in Microsoft Office applications (including Outlook, Excel, PowerPoint, Word)
Team player.
Ability to handle stressful situations.
Troubleshooting/problem solving skills.
Capability of rapid response to emergencies and main-set for long-term solutions.
Understanding of exports/imports, regulations, letters of credit, revenue recognition, documentation requirements, regulated products.
Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements.
Positive attitude and aptitude to handle change – including ability to manage quickly shifting priorities based on customer needs and current product supply.
Related keywords
SAPOrder to CashERPSOX ControlsKPIFreight ForwardersLetters of CreditRevenue RecognitionTrade ComplianceSupply Chain PlanningCustomer Master DataPerformance Materials
Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We are committed to sustainability by responsibly managing the materials we create for their entire lifecycle and are growing our portfolio of sustainable products to meet increasing customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese is a Fortune 500 company that employs more than 11,000 employees worldwide with 2025 net sales of $9.5 billion.
For more information, visit www.celanese.com.
For Celanese product news about our Engineered Materials offerings, follow @CelaneseEngineeredMaterials on LinkedIn.
Offices: 222 Las Colinas Blvd W, Suite 900N, Irving, Texas 75039, US · Rue de Veyrot, Meyrin, Geneva 1217, CH · 4560 Jinke Road, Shanghai, CN
Intermediate chemistryEmulsion polymersEngineered materialsCellulose derivativesand EVA polymersChemicalService IndustryChemical EngineeringFood and BeverageManufacturing
Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We are committed to sustainability by responsibly managing the materials we create for their entire lifecycle and are growing our portfolio of sustainable products to meet increasing customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese is a Fortune 500 company that employs more than 11,000 employees worldwide with 2025 net sales of $9.5 billion.
For more information, visit www.celanese.com.
For Celanese product news about our Engineered Materials offerings, follow @CelaneseEngineeredMaterials on LinkedIn.
Offices: 222 Las Colinas Blvd W, Suite 900N, Irving, Texas 75039, US · Rue de Veyrot, Meyrin, Geneva 1217, CH · 4560 Jinke Road, Shanghai, CN
Intermediate chemistryEmulsion polymersEngineered materialsCellulose derivativesand EVA polymersChemicalService IndustryChemical EngineeringFood and BeverageManufacturing