Ka, Himachal Pradesh, India · On-site
Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For mo…
Skills: SAP Integration Suite, SAP PI/PO, Service Delivery Management, SLA Management, SAP S/4HANA
Sydney, New South Wales, Australia · On-site
$65k–$75k/yr
Company Overview: cbs Corporate Business Solutions is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporati…
Skills: Business Development, Account Management, Stakeholder Management, Sales Pipeline Management, Proposal Development
Ka, Himachal Pradesh, India • On-site
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Oversee the delivery of SAP Application Management Services, ensuring SLA compliance and high customer satisfaction. Lead the design and management of enterprise integration landscapes using SAP Integration Suite across SAP and non-SAP systems.
Requires a bachelor's degree and over 10 years of experience in SAP AMS and integration technologies. Must have hands-on expertise with SAP Integration Suite, PI/PO, and experience managing complex enterprise support engagements.
Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APAC
Job Overview: The SAP Service Manager is responsible for overseeing and managing the successful delivery of SAP Application Management Services to clients. This role involves maintaining service quality, ensuring SLA compliance, and driving continuous improvements to support client operations and business objectives. The SAP Service Manager will work closely with customers, internal teams, and stakeholders to ensure the seamless delivery of support and services for SAP environments.
Position: SAP Application Management (SDM) & Integration Architect
Location: Kuala Lumpur, Malaysia or Bangalore, India
Employment Type: Full-time
Experience Level: Manager / Service Delivery Management
Act as the primary point of contact for customers for all application management and support-related activities.
Conduct regular coordination and governance meetings with customers to review service performance, escalations, ticket trends, and improvement opportunities.
Ensure high-quality service delivery and customer satisfaction across all support operations.
Monitor support project health and proactively identify operational risks and mitigation plans.
Manage customer escalations and ensure timely resolution of critical issues.
Ensure SLA compliance and monitor ticket resolution timelines across support streams.
Oversee ticket management activities and ensure effective distribution of tickets within the cbs Application Management team.
Coordinate with technical teams and functional consultants for issue resolution and service improvements.
Ensure smooth onboarding and transition of new support activities, applications, and service scopes.
Drive continuous service improvement initiatives and provide recommendations for process optimization.
Responsible for month-end reporting, utilization tracking, and operational service reporting.
Lead and manage enterprise integration landscapes across SAP and non-SAP systems using SAP Integration Suite as the strategic integration platform.
Collaborate with business stakeholders, application teams, vendors, and clients to understand integration requirements and provide expert guidance on integration best practices, architecture, and solution design.
Design, develop, enhance, and support end-to-end integration scenarios using SAP Integration Suite, SAP PI/PO, APIs, events, IDoc, EDI, and messaging technologies.
Provide technical leadership for integration initiatives across AMS, enhancement, and project delivery streams.
Translate business and functional interface requirements into scalable and maintainable technical integration specifications and solution architectures.
Support SAP S/4HANA public cloud, private cloud, and hybrid integration implementations.
Integrate SAP solutions with cloud platforms and external systems such as Salesforce, Microsoft Azure, AWS, banking systems, third-party applications, and business partners.
Lead integration delivery activities including effort estimation, technical design reviews, deployment planning, testing coordination, and production support readiness.
Define and govern integration standards, reusable frameworks, security guidelines, naming conventions, and development best practices.
Develop and maintain integration architecture documents, interface specifications, support procedures, operational runbooks, and technical documentation.
Evaluate emerging SAP integration technologies, SAP roadmap capabilities, and automation opportunities to improve delivery and support capabilities.
Coordinate and lead integration developers and support teams to ensure successful delivery and operational excellence.
Act as the primary technical escalation point for complex integration issues and critical production incidents.
Mentor and coach team members in technical, functional, and methodological topics related to SAP integration technologies and best practices.
Collaborate with enterprise architects, infrastructure teams, security teams, and external vendors to ensure alignment with enterprise architecture and operational standards.
Support DevOps and CI/CD practices for integration development, testing, transport management, and deployment activities.
Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
10+ years of experience in SAP Application Management Services (AMS), Service Delivery Management, and SAP Integration technologies.
Strong experience managing enterprise application support engagements and integration initiatives.
Hands-on experience with SAP Integration Suite, SAP PI/PO, APIs, IDoc, EDI, and middleware technologies.
Strong understanding of SAP S/4HANA integration architecture and hybrid landscapes.
Experience in SLA management, escalation management, operational governance, and customer communication.
Experience integrating SAP systems with cloud platforms and third-party applications.
Knowledge of integration governance, monitoring, security, and operational best practices.
Exposure to DevOps and CI/CD practices for integration delivery.
Excellent stakeholder management, communication, and leadership skills.
ITIL certification or exposure to IT service management frameworks.
SAP Integration Suite certifications.
Experience with event-driven architectures and API management.
Experience working in multinational and global delivery environments.
An analytical and problem-solving consultant with the desire to develop your own skills and talents.
An eloquent and extroverted person happy to support our pre-sales cycle.
Passionate and determined while appreciating teamwork.
Willing to take over responsibility and to make decisions.
Able to lead a small team, with strong social and communication skills.
A great team of passionate consultants
Strong personalities that are fair, open, and respectful to each other
Attractive and competitive salary and package
A company that continuously spends more than 6% of its revenue in the education of its employees
We’d love to hear from you! Don’t hesitate to contact us by phone, email, or LinkedIn. We look forward to receiving your application documents, which should include your résumé (along with project descriptions), salary expectations, and references (if available). If you have any questions, please feel free to contact us.
Due to high volume of applicants, only shortlisted candidates will be notified.
Consulting Excellence for Global Market Leaders
Consulting excellence for world market leaders – this is what cbs stands for. We advise the world’s most amazing companies: renowned, highly innovative customers and hidden champions of the international manufacturing, pharma, life science, chemical, and automotive industry. We share the drive, the values, and the culture. As a development platform for highly skilled and dedicated consultants, we aim to be the best, most innovative and reliable partner for our clients in our market. With experience from more than 5,000 international projects and 30 years of market presence, we are the hidden champion for global and digital end-to-end business process solutions. 70 percent of the world market leaders of European origin trust us. We are their partner at eye level and global supplier of their corporate business solutions based on SAP software and cloud technology. cbs reached revenue of €316 mio. in 2025. Lasting customer relationships have been the foundation of the company’s success. More than 350 high-profile companies place their trust in cbs. With cbs Enterprise Transformer® for SAP S/4HANA®, cbs offers an innovative software for transitioning to the new world of SAP. As part of the Materna Group cbs draws on more than 1,700 employees at 40 locations – with its headquarters in Heidelberg, its offices in Germany, and international offices (Switzerland, Austria, Spain, Finland, USA, Malaysia, Singapore, China, Japan, India, Australia). Through its global consulting organization, its subsidiaries leogistics and projekt0708, supported by nearshore and offshore centers as well as a strong partner network, cbs implements successful large-scale client projects around the globe. Managing Directors: Rainer Wittwen (CEO), Holger Scheel, Stefan Risse https://www.cbs-consulting.com/en/imprint/
Offices: Rudolf-Diesel-Straße 9, Heidelberg, Baden-Württemberg 69115, DE · Keilaniementie 10 E, Espoo, Uusimaa 02150, FI · Voßkuhle 37c, Materna Information & Communications SE c/o cbs GmbH, Dortmund, Nordrhein-Westfalen 44141, DE · Mühldorfstraße 8, Munich, Bavaria 81671 , DE · Nagelsweg 55, Hamburg, 20097, DE
Consulting Excellence for Global Market Leaders
Consulting excellence for world market leaders – this is what cbs stands for. We advise the world’s most amazing companies: renowned, highly innovative customers and hidden champions of the international manufacturing, pharma, life science, chemical, and automotive industry. We share the drive, the values, and the culture. As a development platform for highly skilled and dedicated consultants, we aim to be the best, most innovative and reliable partner for our clients in our market. With experience from more than 5,000 international projects and 30 years of market presence, we are the hidden champion for global and digital end-to-end business process solutions. 70 percent of the world market leaders of European origin trust us. We are their partner at eye level and global supplier of their corporate business solutions based on SAP software and cloud technology. cbs reached revenue of €316 mio. in 2025. Lasting customer relationships have been the foundation of the company’s success. More than 350 high-profile companies place their trust in cbs. With cbs Enterprise Transformer® for SAP S/4HANA®, cbs offers an innovative software for transitioning to the new world of SAP. As part of the Materna Group cbs draws on more than 1,700 employees at 40 locations – with its headquarters in Heidelberg, its offices in Germany, and international offices (Switzerland, Austria, Spain, Finland, USA, Malaysia, Singapore, China, Japan, India, Australia). Through its global consulting organization, its subsidiaries leogistics and projekt0708, supported by nearshore and offshore centers as well as a strong partner network, cbs implements successful large-scale client projects around the globe. Managing Directors: Rainer Wittwen (CEO), Holger Scheel, Stefan Risse https://www.cbs-consulting.com/en/imprint/
Offices: Rudolf-Diesel-Straße 9, Heidelberg, Baden-Württemberg 69115, DE · Keilaniementie 10 E, Espoo, Uusimaa 02150, FI · Voßkuhle 37c, Materna Information & Communications SE c/o cbs GmbH, Dortmund, Nordrhein-Westfalen 44141, DE · Mühldorfstraße 8, Munich, Bavaria 81671 , DE · Nagelsweg 55, Hamburg, 20097, DE
