Markham, Ontario, Canada · On-site
$45k–$50k/yr
CarltonOne is a global B2B technology leader, and part of the Goldman Sachs portfolio, helping organizations around the world reward and inspire exceptional people. Our solutions empower employees to be more productive, …
Skills: Time Management, Attention To Detail, Customer Service, Communication, Analytical Thinking
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Support Client Success Managers in the implementation and execution of client initiatives and new program launches. Provide first-level client support by resolving ticket-based queries and managing day-to-day platform requests.
Requires a detail-oriented individual with excellent communication skills and proficiency in Microsoft Office. Must be able to thrive in a fast-paced environment and adapt quickly to new technologies.
CarltonOne is a global B2B technology leader, and part of the Goldman Sachs portfolio, helping organizations around the world reward and inspire exceptional people. Our solutions empower employees to be more productive, sales teams to perform at their best, and customers to stay engaged and loyal.
Our platform powers the global engagement industry, enabling companies to deliver impactful employee recognition, customer loyalty, rewards, sales, and channel incentive programs. We partner with over 450 clients, 500 vendors, and serve 14 million members across 185 countries.
Beyond engagement, every CarltonOne solution drives our eco-action mission: funding tree planting to help restore the planet. To date, we’ve funded over 20 million trees and are on track to plant millions more each year. Learn more at carltonone.com.
About the Opportunity:
The Client Success Account Coordinator will be an integral part of our Client Success team. This role will support the Client Success Managers (CSM) in the strategic implementation and execution of client initiatives to help clients meet their program goals, as well as new program launches. They will also support the day-to-day management of the rewards platform and queries to ensure happy clients. This role also plays a critical operational function, supporting high-volume, detail-sensitive program activities that carry financial and client impact. Success in this position requires strong accuracy, accountability, and the ability to execute transactional tasks with precision in a fast-paced environment.
Key Competencies:
Responsibilities:
Specific Skills
Additional Perks
Here are some additional perks that we provide:
How to Apply
If this great opportunity looks rewarding to you, let’s connect. Our online application will give you the option to apply to this role directly.
The target hiring range for this position is $45,000 - $50,000. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, or if you need assistance to accommodate a disability, please contact us with the “Help” button in the application.
We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.
Vacancy status: This posting represents an active vacancy for which we are currently hiring.
AI Disclosure: Artificial Intelligence (AI) may be used in the hiring process for this role.
Transforming how the world measures, recognizes and rewards human performance.
CarltonOne offers the world’s most powerful eCommerce and Engagement platform for creating B2B employee recognition, customer loyalty, rewards, and sales/channel incentive programs. Recognized as one of the top 50 most inspiring workplaces in North America, CarltonOne helps our partners and clients operate programs with over 10 million rewards in over 185 countries. Every transaction on our platform fuels our Evergrow sustainability mission to fight climate change with a unique eco-action business model that is funding the planting of millions of trees every year.
Offices: 60 Columbia Way, 9th Floor, Markham, Ontario L3R 0C9, CA
Transforming how the world measures, recognizes and rewards human performance.
CarltonOne offers the world’s most powerful eCommerce and Engagement platform for creating B2B employee recognition, customer loyalty, rewards, and sales/channel incentive programs. Recognized as one of the top 50 most inspiring workplaces in North America, CarltonOne helps our partners and clients operate programs with over 10 million rewards in over 185 countries. Every transaction on our platform fuels our Evergrow sustainability mission to fight climate change with a unique eco-action business model that is funding the planting of millions of trees every year.
Offices: 60 Columbia Way, 9th Floor, Markham, Ontario L3R 0C9, CA
