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✨ Kick‑start your next career move with Capita Ireland ✨ Customer Payment Advisor | Start date: 4 August 2026 Are you a people‑person who loves solving problems and helping customers find the right solution? 💬 Do you wa…
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Full-time, Part-time
professional certificate
Training and ongoing support, Salary bonus scheme, HCPC/NMC fees paid, Revalidation support, 15 weeks full maternity, adoption and shared parental pay, Company pension
Posted 30d ago
~40 hrs/week
Responsibilities
Conduct structured clinical assessments to evaluate how health conditions impact daily living for benefit claimants. Produce detailed, evidence-based reports to support the Department for Work and Pensions in making fair decisions.
Requirements
Must be an NMC registered Nurse or HCPC registered paramedic, occupational therapist, or physiotherapist with at least one year of post-registration experience. Requires strong IT skills, a valid driving licence, and the right to work in the UK.
Full job description
Company Description
Are you looking for a better work/life balance?
We are recruiting for several hybrid roles based at our new Worcester Clinic, which will be opening in the coming weeks.
Main Location: Worcester– address to be confirmed soon
If you’re a registered nurse, paramedic, occupational therapist or physiotherapist ready to step away from shift work and hands-on care, this could be your perfect next move!
We offer a values-driven environment – our Capita Values of CustomersFirst, FearlessInnovation, Achieve Together and Everyone is Valued underpin how we treat each other and our clients.
As a Clinical Assessor/Functional Specialist you’ll use your clinical expertise and analytical skills in a different way - to meet with benefits claimants in person or via video link, write in-depth reports and make important clinical recommendations, all while enjoying a more structured and flexible way of working.
Job Description
What we offer
Excellent training and ongoing support – be part of our valued team where wellbeing is prioritised.
Full or part time hours (minimum 3 days per week).
Monday to Friday between 8am to 5pm with no weekend or night shifts (occasional 8pm finishes may be required).
£39,500 starting salary, rising to £40,500 after DWP approval.
10% of Salary Bonus scheme (based on quality and performance).
Hybrid working – home and clinic based (up to 3 days per week).
Please note, due to business needs, part-time staff will be required to work on a Friday each week as part of their usual pattern. Also there will be an initial full time (paid) training period of 8 weeks so candidates must be able to commit to that.
Other benefits
HCPC/NMC fees paid and full revalidation support.
15 weeks’ full maternity, adoption and shared parental pay.
Company pension, life assurance and Cycle2Work scheme.
Discounts across retail, travel, technology and wellbeing.
Free access to Headspace (for you and up to 5 others).
A paid volunteering day each year.
Ongoing training, development and clear career pathways.
25 days’ holiday (rising to 27 with service) with the option to buy more up to 5 days.
What you’ll do in this role:
Conduct initial reviews, face-to-face, video or telephone assessments to evaluate how a claimant’s health condition or disability affects them for various types of benefit including WCA or PIP.
Analyse and interpret clinical information and supporting evidence.
Write detailed evidence-based reports to support the DWP in making informed and objective decisions - no treatment or diagnosis required.
Use IT systems to support clinical decision-making and report writing.
Develop your clinical knowledge and constantly learn about health conditions which are less familiar to you.
What are PIP and WCA?
Personal Independence Payment (PIP) is a benefit for people with a long-term health condition or impairment. It is paid to make a contribution to the extra costs that disabled people may face, to help them lead full, active and independent lives.
Work Capability Assessment (WCA) is a functional assessment that looks at a range of different activities relating to physical, mental, intellectual and cognitive functions, to help DWP determine a customer's capability for work or work-related activity.
Qualifications
About you
NMC registered Nurse (RGN, RMN or RNLD) or HCPC registered paramedic, occupational therapist or physiotherapist with a valid PIN and no current restrictions
Minimum of one year’s post-registration experience.
Strong communication and interpersonal skills.
Ability to produce clear, accurate and detailed reports.
Comfortable working quickly to meet structured targets.
Good IT skills including Microsoft Office, and the ability to learn new systems while working remotely.
excellent observational and communication skills, giving you the ability to listen, empathise and dig deeper.
A driving licence or access to transport for assessment centre working.
Please note: all candidates must hold the right to work in the UK as we are unable to offer visa sponsorship for this role.
Additional Information
About Capita HAAS
We were awarded two contracts to deliver the Health Assessment Advisory Service (HAAS) assessments in the Midlands and Wales for the Department for Work and Pensions (DWP), and in Northern Ireland for the Department for Communities (DfC).
We deliver assessments for a variety of different benefits, including delivering PIP assessments in the Midlands and Wales since 2013, and in Northern Ireland since 2016.
Security and compliance
Successful candidates will be required to successfully complete government baseline personnel security standard vetting. This is the recognised standard for the pre-employment screening of individuals with access to government asset.
This role is defined as regulated activity relating to children or vulnerable adults within the meaning of the Safeguarding Vulnerable Groups Act 2006 it is exempt from the Rehabilitation of Offenders Act 1974. At vetting, you will undergo an enhanced criminality check which will show both spent and unspent convictions.
What happens next?
Please do complete our short application form and upload your CV. (Please ensure there are no unexplained gaps in your CV).
We’re an equal opportunity employer and welcome applications from all backgrounds.
As a Disability Confident Leader, we are proud to guarantee interviews for disabled applicants who meet the minimum criteria for this role.
If you have queries, or want to discuss any reasonable adjustments, please contact our friendly recruitment team:
Capita is an AI-enabled business services partner, driven by data, technology and people. #CreatingBetter
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Founded
1984
Headquarters
London, England
LinkedIn followers
444,690
Total funding
$55M
Capita is an AI-enabled business services partner. We work with organisations across the public and private sectors, helping them deliver better, more efficient services.
Every day, millions of people rely on services we support across central and local government and regulated industries.
We combine technology, data and AI with the expertise and judgement of our people to help clients solve complex challenges and deliver better outcomes for the people and communities they serve.
Check out our community guidelines: capita.com/about-us/social-media-community-guidelines
Offices: 2 Kingdom Street, First Floor, London, England W2 6BD, GB
HealthInsuranceIT servicesLocal government servicesHR and PayrollPensionsRecruitmentSecure systemsLearning and developmentProperty
Capita is an AI-enabled business services partner, driven by data, technology and people. #CreatingBetter
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Founded
1984
Headquarters
London, England
LinkedIn followers
444,690
Total funding
$55M
Capita is an AI-enabled business services partner. We work with organisations across the public and private sectors, helping them deliver better, more efficient services.
Every day, millions of people rely on services we support across central and local government and regulated industries.
We combine technology, data and AI with the expertise and judgement of our people to help clients solve complex challenges and deliver better outcomes for the people and communities they serve.
Check out our community guidelines: capita.com/about-us/social-media-community-guidelines
Offices: 2 Kingdom Street, First Floor, London, England W2 6BD, GB
HealthInsuranceIT servicesLocal government servicesHR and PayrollPensionsRecruitmentSecure systemsLearning and developmentProperty