Sacramento County, California, United States · Hybrid
APPLICATION DEADLINE: CONTINUOUS UNTIL FILLED TO APPLY FOR THIS POSITION, YOU MUST COMPLETE CAL VOICES' ONLINE JOB APPLICATION. CLICK HERE OR PASTE THE LINK BELOW INTO YOUR WEB BROWSER TO ACCESS THE APPLICATION. https://…
Skills: Outreach, Client Engagement, Eligibility Verification, Case Documentation, Electronic Health Records
Sacramento County, California, United States • Hybrid
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The specialist identifies and enrolls eligible individuals into Enhanced Care Management services through field-based community engagement. They provide administrative support to care coordinators, verify Medi-Cal eligibility, and facilitate warm hand-offs to assigned staff.
Candidates must have a high school diploma and a professional credential such as a Peer Support Specialist or Community Health Worker certificate. Direct lived experience with mental illness, substance use, homelessness, incarceration, or foster care is strictly required.
APPLICATION DEADLINE: CONTINUOUS UNTIL FILLED
TO APPLY FOR THIS POSITION, YOU MUST COMPLETE CAL VOICES' ONLINE JOB APPLICATION.
CLICK HERE OR PASTE THE LINK BELOW INTO YOUR WEB BROWSER TO ACCESS THE APPLICATION.
https://survey.alchemer.com/s3/8466857/Cal-Voices-CalAIM-Employment-Form
YOU WILL NEED THE JOB DESCRIPTION FOR THIS POSITION TO COMPLETE PARTS OF THE ONLINE APPLICATION. CLICK HERE TO DOWNLOAD THE JOB DESCRIPTION OR COPY AND PASTE THE LINK BELOW IN YOUR BROWSER:
https://drive.google.com/file/d/1JnRuaMzggdvY8IW3crTqRVvjMOmB4NXQ/view?usp=drive_link
PLEASE CAREFULLY READ AND FOLLOW THE APPLICATION INSTRUCTIONS AT THE END OF THIS JOB ANNOUNCEMENT. INDIVIDUALS WHO DO NOT FOLLOW THESE INSTRUCTIONS WILL NOT BE INTERVIEWED.
POSITION OVERVIEW
The Outreach and Engagement Specialist (OES) reports to Cal Voices’ CalAIM Quality Assurance Manager and works in the Enhanced Care Management (ECM) program operating in Alpine, Amador, Calaveras, El Dorado, Placer, Sacramento, San Joaquin, and Stanislaus Counties. The OES provides administrative and practical support to the Enhanced Care Coordinators (ECCs) on the ECM team; identifies and locates individuals eligible for ECM services; conducts centralized client referral and eligibility verifications; monitors and reviews clients’ eligibility, insurance, and authorization for ECM services; communicates with Medi-Cal Managed Care Plans; sends relevant information to clients’ care teams; and tracks, documents, and reports ECM referrals. The OES also specializes in field-based, client-facing engagement, assesses and enrolls clients in ECM services directly within community settings, and provides warm hand-offs of clients to their assigned ECCs. Successful OESs are people-oriented and possess knowledge of the local communities within Cal Voices’ ECM service areas. This is a fast-paced work environment where new tasks unexpectedly arise and priorities frequently shift, so organization, effective time management, personal flexibility, internal motivation, and a sense of humor are also essential. OESs must possess a Medi-Cal Peer Support Specialist Certification, Community Health Worker Certificate, or other relevant paraprofessional credential.
Cal Voices is a consumer-operated organization that employs peers all of in its client-facing programs. As such, OESs must possess direct (firsthand/personal) lived experience that aligns with one or more of Cal Voices’ ECM Populations of Focus (see Minimum Qualifications: Lived Experience). Individuals from traditionally-underserved populations (BIPOC, LGBTQ+, veterans, immigrants, refugees, etc.), or who are fluent in Spanish or another threshold language[1] are strongly desired in this role.
[1] https://www.dhcs.ca.gov/formsandpubs/Documents/MMCDAPLsandPolicyLetters/APL 2025/Threshold-and-Concentration-Languages-for-All-Counties.pdf
MINIMUM QUALIFICATIONS
DOWNLOAD THE JOB DESCRIPTION HERE OR COPY AND PASTE THE LINK BELOW IN YOUR BROWSER TO VIEW THE JOB DUTIES AND REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES FOR THIS POSITION, YOU WILL NEED THE JOB DESCRIPTION TO COMPLETE PARTS OF THE ONLINE APPLICATION: https://drive.google.com/file/d/1JnRuaMzggdvY8IW3crTqRVvjMOmB4NXQ/view?usp=drive_link
PHYSICAL AND MENTAL REQUIREMENTS
The frequencies listed below are based on estimated annual averages. Actual frequencies may vary.
Regularly: daily/ongoing; Often: 1-2 times/week; Occasionally: 1-2 times/month; Rarely: 1-2 times/year
The Outreach and Engagement Coordinator is required to:
COMPENSATION AND BENEFITS
Disclaimers: Employment at Cal Voices is strictly at-will. Position sustainability relies on the continuity of existing contracts and funding levels. Although not guaranteed, future pay increases may be given based on revenue growth, demonstrated skills, quality of work performance, and/or value of the employee's contributions to the agency.
APPLICATION INSTRUCTIONS (PLEASE READ CAREFULLY)
If you have any questions about this position, please contact:
Contact Person: Stephanie Ramos, Program Manager
Email/Phone: [email protected] / 916-868-8678
Email Subject Line: Outreach and Engagement Specialist Position (Sacramento)
APPLICATION LINK: https://survey.alchemer.com/s3/8466857/Cal-Voices-CalAIM-Employment-Form
Cal Voices is dedicated to improving the lives of residents in the diverse communities of California.
Cal Voices is dedicated to improving the lives of residents in the diverse communities of California through advocacy, education, research, and culturally relevant services. In all of its programs, Cal Voices works with individuals and families with mental health challenges to promote wellness and recovery, prevention, and improved access to services and support. Cal Voices staff strive to provide peer services that foster recovery, reduce stigma and discrimination, and improve cultural competency through self-help, education, and culturally relevant research.
Offices: 720 Howe Ave, Sacramento, California 95825, us · 10354 Argonaut Ln, Jackson, California 95642, US
Cal Voices is dedicated to improving the lives of residents in the diverse communities of California.
Cal Voices is dedicated to improving the lives of residents in the diverse communities of California through advocacy, education, research, and culturally relevant services. In all of its programs, Cal Voices works with individuals and families with mental health challenges to promote wellness and recovery, prevention, and improved access to services and support. Cal Voices staff strive to provide peer services that foster recovery, reduce stigma and discrimination, and improve cultural competency through self-help, education, and culturally relevant research.
Offices: 720 Howe Ave, Sacramento, California 95825, us · 10354 Argonaut Ln, Jackson, California 95642, US
