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JOB TITLE: Loyalty Rewards Agent POSITION CODE: 425746 GRADE: DEPARTMENT: Marketing REPORTS TO: Loyalty Rewards Supervisor PAY TYPE: MINIMUN AGE: BENEFITS: $15 Hourly 21 yrs of age Medical, Dental, Vision, Life & Disabil…
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Kansas City, Missouri, United States · On-site
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Council Bluffs, Iowa, United States · On-site
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Las Vegas, Nevada, United States · On-site
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Metropolis, Illinois, United States • On-site
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Provide exceptional customer service by promoting and managing the Caesars Rewards loyalty program. Handle special event reservations, distribute promotional materials, and resolve guest issues using service recovery processes.
Must be at least 21 years old and capable of obtaining an Illinois Gaming Board Occupational License. Physical ability to stand for long periods and lift at least 20 lbs is required.
JOB TITLE: | Loyalty Rewards Agent |
POSITION CODE: | 425746 |
GRADE: |
|
DEPARTMENT: | Marketing |
REPORTS TO: | Loyalty Rewards Supervisor |
PAY TYPE: MINIMUN AGE: BENEFITS:
| $15 Hourly 21 yrs of age Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts |
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY- Provide exceptional customer service while selling and utilizing Caesars Rewards program. Assist patrons with all reasonable requests.
HOW YOU WILL CREATE THE EXTRAORDINARY
Handles all reserved special events through a computerized system.
Distributes promotional giveaways via various marketing tools.
Redeems all documents through the system.
Assists with stocking of supplies and keeping a clean and neat work area.
Abides by all Accounting and Internal Control Procedures.
Creates and maintains patron accounts through CMS.
Provide a pleasant experience for all guests by utilizing Spotlight behaviors at all times.
Sell and promote our loyalty program “Caesars Rewards” as well as other promotions and events.
Resolve guest issues utilizing our Service Recovery process or communicate to a Supervisor.
Must greet and assist all patrons with courtesy at all times.
Greets buses daily with all an upbeat and positive attitude while also distributing promotional material, creating card membership, and promoting Caesars Rewards loyalty program.
Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.
Ex. Host staff in reserving special events, hotel reservations, concerts, limousine reservations and any other reasonable business related requests through computerized system.
Answer phone calls from guests’ and assist them with any reasonable requests which may include but is not limited to hotel reservations, dinner reservations, concert ticket requests, etc…
Ability to handle multiple tasks with a sense of urgency in all areas of department.
PHYSICAL - Must be able to:
Work within restricted area of Soft Count room with reasonable accommodation.
Bend, stand or stoop for long periods of time.
Communicate verbally and professionally.
See.
Must be able to hear. Can be augmented with a hearing aid.
Tolerate noisy and/or dimly lit environment.
Must be able to lift a minimum of twenty pounds (20 lbs.).
Must have manual dexterity.
Climb stairs repeatedly.
Push/pull drop carts and drop boxes.
Repetitive motion, i.e. bending, pulling, opening boxes for drop and count process.
MENTAL - Must be able to:
Work accurately with basic math skills
Write to complete daily reports.
Understand and comply with Policies and Procedures, Job Descriptions, daily memorandum and other written and verbal instructions.
Read and understand in order to communicate with patrons and co-workers.
Must be able to work under stressful conditions.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
GAMING
Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.
High School Diploma or GED equivalent preferred.
FLSA STATUS: Non-Exempt
LEGAL EMPLOYER: MIL
MULTI-PROPERTY: NO
BONUS PLAN:NO
LICENSE(S):Illinois Gaming Level 3
EEO CODE:
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. 21+Gambling Problem? 21+ to gamble. Gambling Problem? Call 1-800-522-4700 or text 800GAM. For more information, please visit. www.caesars.com/corporate. Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry. Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
Offices: One Caesars Palace Drive, Las Vegas, NV 89109, US
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. 21+Gambling Problem? 21+ to gamble. Gambling Problem? Call 1-800-522-4700 or text 800GAM. For more information, please visit. www.caesars.com/corporate. Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry. Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
Offices: One Caesars Palace Drive, Las Vegas, NV 89109, US
