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The Front Desk Agent manages guest check-ins, check-outs, and reservations using the property management system. They are responsible for providing superior customer service, handling payments, and addressing guest needs to ensure a welcoming environment.
Requirements
Candidates should have customer service experience, preferably in a hotel setting, and a high school diploma or equivalent. Proficiency in computer systems, including Word, Excel, and a valid driver's license, is strongly preferred.
Full job description
The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:
Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Typical Schedule : All shifts available - 1st shift - 7AM-3PM, 2nd shift - 3PM-11PM, 3rd shift - 11PM-7AM
About Buffalo Lodging Associates:
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
Customer Service experience, in a hotel setting preferred.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Must have valid drivers license, and acceptable driving history subject to company approval .
What We Offer You:
At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
Paid Weekly (Every Friday!)
Medical, Dental & Vision Insurance
Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
Paid Vacation and Sick Time
Paid Holidays
Tuition Reimbursement
Flexible Spending Account
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Hotel Discounts – for You, Your Friends and Family
Wellness Programs
Monthly Employee Appreciation Activities & Events
Learning and Development Opportunities
Employee Referral Program
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
A growing hospitality company where our #1 asset is our associates.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
2000
Headquarters
Canton, MA
LinkedIn followers
6,564
Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. We are at our best when our associates thrive within their community while simultaneously growing professionally and personally.
We develop, own, and manage 50 branded hotels throughout New York, New England, New Jersey, Ohio, and Florida. The substantial achievements of our hotels can be attributed to maintaining the highest level of product quality through development, technology, and interior design, as well as having well-trained, courteous, and dedicated employees who understand and provide exceptional customer service.
Offices: 3000 Davenport Avenue, Suite 101, Canton, MA 02021, US
A growing hospitality company where our #1 asset is our associates.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
2000
Headquarters
Canton, MA
LinkedIn followers
6,564
Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. We are at our best when our associates thrive within their community while simultaneously growing professionally and personally.
We develop, own, and manage 50 branded hotels throughout New York, New England, New Jersey, Ohio, and Florida. The substantial achievements of our hotels can be attributed to maintaining the highest level of product quality through development, technology, and interior design, as well as having well-trained, courteous, and dedicated employees who understand and provide exceptional customer service.
Offices: 3000 Davenport Avenue, Suite 101, Canton, MA 02021, US