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The Assistant General Manager assists in overseeing daily hotel operations, including front office, housekeeping, and food and beverage departments. They are responsible for managing staff, ensuring high guest service standards, and maintaining operational efficiency.
Requirements
Candidates must have at least two years of management experience in the hotel industry and expertise in standard hotel management systems. A bachelor's degree in hotel management, business, or a related field is required or an equivalent combination of education and experience.
Full job description
Location: Courtyard by Marriott Providence/Lincoln - 636 George Washington Hwy, Lincoln, RI 02865
The Courtyard by Marriott Providence/Lincoln is seeking an Assistant General Manager to join their team! This position is responsible for assisting the General Manager in the overall success of the hotel by meeting or exceeding planned objectives in an effort to maintain maximum occupancy, revenue, efficiency and accuracy in addition to ensuring superior service is provided to all guests and product quality standards are met.
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.
A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!
We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:
Weekly pay
Paid vacation, sick days and holidays
Medical, dental, vision insurance
401K Retirement plan with company match
Travel discounts on our branded properties
Career growth opportunities
Role:
The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.
Responsibilities & Duties:
Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
Manage the front office operations and supervising directly the front desk and food and beverage staff.
Resolve guest concerns while maintaining high franchise Guest Service scores.
Foster a positive, cooperative work environment between staff and management.
Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
Works along hotel staff and is available according to hotel’s needs. Weekends, holidays and different shifts if required.
Administrative tasks such as reporting, inventories, accounting processes and much more.
What You Bring Us:
Two years related management experience, and hotel brand knowledge.
Extensive experience with rooms, housekeeping and food and beverage.
Ability to work flexible schedules.
Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
Expertise in standard hotel management systems.
Hands-on leadership
Valid Driver’s License
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Related keywords
Hotel managementHospitalityFront officeHousekeepingFood and beverageHuman resourcesGuest service scoresOperations managementInventoryAccountingLeadershipQuality assuranceSafety programsPerformance managementRecruitmentTraining
A growing hospitality company where our #1 asset is our associates.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
2000
Headquarters
Canton, MA
LinkedIn followers
6,637
Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. We are at our best when our associates thrive within their community while simultaneously growing professionally and personally.
We develop, own, and manage 50 branded hotels throughout New York, New England, New Jersey, Ohio, and Florida. The substantial achievements of our hotels can be attributed to maintaining the highest level of product quality through development, technology, and interior design, as well as having well-trained, courteous, and dedicated employees who understand and provide exceptional customer service.
Offices: 3000 Davenport Avenue, Suite 101, Canton, MA 02021, US
A growing hospitality company where our #1 asset is our associates.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
2000
Headquarters
Canton, MA
LinkedIn followers
6,637
Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. We are at our best when our associates thrive within their community while simultaneously growing professionally and personally.
We develop, own, and manage 50 branded hotels throughout New York, New England, New Jersey, Ohio, and Florida. The substantial achievements of our hotels can be attributed to maintaining the highest level of product quality through development, technology, and interior design, as well as having well-trained, courteous, and dedicated employees who understand and provide exceptional customer service.
Offices: 3000 Davenport Avenue, Suite 101, Canton, MA 02021, US