United Kingdom · Hybrid
$62k–$72k/yr
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: B2C Sales Strategy, Conversion Optimization, Revenue Growth, Stakeholder Management, Operational Leadership
Uganda · On-site
Terms of reference – Specialist Contractor Consultancy role title: Master Trainer(s) Location: Uganda Apply by: 03 July 2026 Background and context about the project The British Council is the UK’s international organisa…
Skills: Curriculum Design, Train-the-Trainer, Facilitation, Mentoring, Quality Assurance
Sofia, Sofiya, Bulgaria · On-site
$1k–$1k/mo
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: Account Management, Customer Relationship Management, B2O Sales, Stakeholder Training, Data Reporting
Belfast, Northern Ireland, United Kingdom · Hybrid
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: Strategic Planning, Programme Management, Stakeholder Management, Budget Management, Youth Engagement
Belfast, Northern Ireland, United Kingdom · Hybrid
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: Digital Communications, Marketing Campaigns, Content Management, Digital Analytics, Stakeholder Management
United Kingdom · Hybrid
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: Inclusion Strategy, Safeguarding, Risk Management, Stakeholder Management, Diversity and Inclusion
Tokyo, Japan · Hybrid
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: B2B Account Management, Sales Negotiation, Stakeholder Management, CRM Proficiency, Salesforce
London, England, United Kingdom · Hybrid
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: Compliance Monitoring, Due Diligence, Assurance Reviews, Risk Management, Fraud Detection
London, England, United Kingdom · Hybrid
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: Fraud Risk Management, Fraud Investigation, Case Management, Risk Assessment, Data Analysis
Noida, Uttar Pradesh, India · Hybrid
$614k–$1049k/yr
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: Global Mobility Operations, Tax Compliance, Immigration Compliance, Assignment Costing, Compensation Management
Noida, Uttar Pradesh, India · Hybrid
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: Managed Service Provider Management, Finance Operations, Strategic Leadership, Service Delivery Optimization, Contract Governance
Bulgaria · On-site
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: Logistical Support, Administrative Support, Classroom Management, Safeguarding, Customer Service
Noida, Uttar Pradesh, India · Hybrid
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: HR Advisory, Employee Relations, Employment Law, Conflict Resolution, Data Literacy
Cairo, Cairo, Egypt · On-site
$17k–$20k/mo
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: Customer Service, Sales, English Communication, Arabic Communication, Negotiation
Dhaka, Dhaka Division, Bangladesh · On-site
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: IT Infrastructure Management, Network Administration, Microsoft 365, Active Directory, Cyber Security
London, England, United Kingdom · Remote OK
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: Service Delivery Coordination, Policy Development, Stakeholder Management, Quality Assurance, Continuous Improvement
The Gambia · On-site
Role Type Pay Band Location Duration Business Delivery Venue Staff Gambia 2 years renewable Threshold requirements: Passport requirements/ Right to work in country Must be able to legally work in the country of appointme…
Skills: English Proficiency, Customer Service, Planning and Organising, Safeguarding Children, Exam Administration
Noida, Uttar Pradesh, India · On-site
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: Quality Control, Knowledge Management, MS Visio, MS Excel, SOP Development
Colombo, Western Province, Sri Lanka · On-site
$290k–$362k/mo
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: Line Management, Teacher Training, Classroom Observation, Curriculum Delivery, Safeguarding
New Taipei, Taiwan · On-site
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, …
Skills: Operations Management, Cost Management, Business Process Improvement, Capacity Management, Resource Allocation
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Lead the global B2C sales growth strategy to improve conversion and revenue performance across international customer-facing teams. Redesign sales processes and align cross-functional priorities between marketing, digital, and operations to drive scalable commercial outcomes.
Requires a proven track record of leading sales growth and revenue delivery within global, multi-site contact center or customer management environments. Candidates should possess strong stakeholder influencing skills and experience driving large-scale organizational transformation.
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
Role Description / Purpose
Ready to own the growth engine and deliver real commercial impact?
This is your chance to take full accountability for driving sales performance, accelerating conversion, and unlocking new revenue at scale in a complex, global environment.
We’re looking for a bold, commercially driven leader to transform and lead our B2C sales performance across a global network. Sitting at the heart of our Customer Sales & Service function, this role owns the end-to-end sales engine—from shaping strategy through to delivering measurable growth—working alongside customer-facing teams across markets, regions, and contact centres worldwide.
You’ll bring together insight, data, and frontline expertise to improve conversion, simplify customer journeys, and embed smarter, scalable sales approaches. This is a unique opportunity to lead change at scale—aligning global teams, influencing senior stakeholders, and turning ambition into tangible commercial outcomes.
Role Accountabilities
Lead and deliver the B2C sales growth strategy, driving improvements in conversion, onboarding, and revenue performance across global customer-facing teams. Work closely with markets, contact centres, and regional operations to ensure consistent, high-impact execution that reflects both global priorities and local realities.
Own the development and implementation of improved sales processes, using data, customer insight, and frontline feedback to move from current (“As Is”) to future (“To Be”) models. Ensure solutions balance customer experience, operational efficiency, and commercial impact—embedding sustainable improvements into day-to-day operations.
Act as a critical connector across marketing, digital, transformation, and customer operations functions—aligning priorities, shaping initiatives, and ensuring that sales improvements are practical, adopted, and deliver results at scale.
Drive cultural and behavioural change across dispersed teams, building alignment, capability, and a shared focus on performance. Influence senior stakeholders and bring together diverse global teams to deliver against a unified growth agenda.
Qualifications & Experience
Why Join Us?
Important Information
Closing date: 06 July 2026 (23.59 ICT/ 17.59 BST)
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email [email protected]
The UK’s international organisation for cultural relations and educational opportunities.
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We uniquely combine the UK’s deep expertise in arts and culture, education and the English language, our global presence and relationships in over 100 countries, our unparalleled access to young people and influencers and our creative sparkle. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. For more information, please visit: http://www.britishcouncil.org
Offices: 1 Redman Place, Stratford, London, England SW1A 2BN, GB · Calle Lope de Vega 316, Miguel Hidalgo, CDMX 11580, MX · Al Sadd Street 93, Doha, Doha, QA · Emerald Ave, Pasig, National Capital Region, PH · DUONG Le Duan 25, Ho Chi Minh, Thanh Pho Ho Chi Minh, VN
The UK’s international organisation for cultural relations and educational opportunities.
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We uniquely combine the UK’s deep expertise in arts and culture, education and the English language, our global presence and relationships in over 100 countries, our unparalleled access to young people and influencers and our creative sparkle. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. For more information, please visit: http://www.britishcouncil.org
Offices: 1 Redman Place, Stratford, London, England SW1A 2BN, GB · Calle Lope de Vega 316, Miguel Hidalgo, CDMX 11580, MX · Al Sadd Street 93, Doha, Doha, QA · Emerald Ave, Pasig, National Capital Region, PH · DUONG Le Duan 25, Ho Chi Minh, Thanh Pho Ho Chi Minh, VN
