Toulouse, Occitania, France · On-site
Sous la responsabilité d’un team leader, le / la technicien qualité et suivi d’interventions assure la gestion et le suivi des interventions des prestataires sur les automates. Il garantit, en sa qualité de gestionnaire …
Skills: ServiceNow, Incident Coordination, Activity Planning, Reporting, Information Systems
Los Angeles, California, United States · On-site
Pay Range: (Specific to OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT) $16.69 - $20.39 Hourly About Brink's: The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital r…
Skills: Armed Security, Secure Logistics, Customer Service, DOT Regulations, Cargo Escorting
San Jose, California, United States · On-site
$29/hr–$36/hr
Pay Range: (Specific to OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT) $29.90 - $36.21 Hourly About Brink's: The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital r…
Skills: Tactical Security Strategy, Customer Service, Firearms Handling, Cash Management, ATM Servicing
Chicago, Illinois, United States · On-site
$25/hr–$30/hr
Pay Range: (Specific to OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT) $25.40 - $30.36 Hourly About Brink's: The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital r…
Skills: CDL Class B License, Armored Vehicle Operation, Security Guarding, Asset Protection, Radio Communication
Coppell, Texas, United States · On-site
Brinks Texas License #C00550 About Brink's: The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financia…
Skills: International Tax Planning, ASC 740, Tax Provisioning, Federal Tax Compliance, State and Local Tax
Cincinnati, Ohio, United States · On-site
$54k–$67k/yr
Pay Range: (Minimum to mid pay range specific to (OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT) 53,800.00 - 67,300.00 USD Annual About Brink's: The Brink’s Company (NYSE:BCO) is a leading global provider of cas…
Skills: Route Efficiency, Route Scheduling, Employee Coaching, Process Redesign, Customer Service
Winston-Salem, North Carolina, United States · On-site
About Brink's: The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, go…
Skills: Secure Transportation, Cash Handling, ATM Servicing, Firearms Handling, Customer Service
Coppell, Texas, United States · On-site
$100k–$115k/yr
Brinks Texas License #C00550 About Brink's: The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financia…
Skills: Fleet Operations, DOT Compliance, Vendor Management, Operational Leadership, Risk Management
Dubai, Dubai, United Arab Emirates · On-site
Role Summary The AMS Solution Design & Delivery role supports the development and execution of ATM Managed Services solutions across the Middle East region, as part of Brink’s Rest of World region. Working closely with r…
Skills: Solution Architecture, ATM Managed Services, Commercial Structuring, Financial Modeling, Stakeholder Management
Athens, Attica, Greece · On-site
About Brink's: The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, go…
Skills: Product Strategy, Market Analysis, Stakeholder Engagement, B2B Commercial Experience, Product Roadmap Development
Manila, Metro Manila, Philippines · On-site
The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agenci…
Skills: Financial Management, Budgeting, Financial Forecasting, SOX Compliance, Tax Planning
Saint-Lô, Normandy, France · On-site
Rejoignez Brinks, acteur majeur dans les solutions de sécurité et de gestion des valeurs, et contribuez à la performance de nos services techniques sur le terrain. Vos missions principales : Rattaché(e) au Responsable d'…
Skills: Technical Diagnosis, Hardware Repair, Software Updates, Equipment Installation, Configuration
India · Remote OK
Purpose Own and lead the end‑to‑end delivery of Brink’s Global Operations Systems Program Director, driving the re‑implementation and convergence of CargoWise, Footprint, Trackonomy, and the future BGS technology stack t…
Skills: Enterprise Program Management, System Implementation, Global Operating Model, Process Standardization, Automation
Montpellier, Occitania, France · On-site
Nous recherchons des candidats(es) motivés(ées) qui, après une période de formation organisée dans notre centre de formation, deviendront des AGENTS DE MAINTENANCE DES AUTOMATES BANCAIRES H/F Après une période de formati…
Skills: ATM Maintenance, Technical Troubleshooting, Organization, Rigor, Stress Management
Mâcon, Bourgogne – Franche-Comté, France · On-site
Nous recherchons des candidats(es ) organisé(es), autonomes, itinérants(es) qui, après une période de formation certifiante - CQP MIA - d'une durée de trois semaines réalisée dans notre centre de formation, deviendront d…
Skills: ATM Maintenance, Cash Management, Technical Troubleshooting, Inventory Management, Diagnostics
Poole, England, United Kingdom · Hybrid
Commercial Director About Brink’s The Brink’s Company (NYSE: BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institu…
Skills: Commercial Strategy, Business Development, Revenue Growth, Account Management, Pricing Strategy
Buffalo, New York, United States · On-site
$20/hr–$24/hr
Pay Range: (Specific to OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT) $20.43 - $24.41 Hourly About Brink's: The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital r…
Skills: Data Entry, Verification, Vault Balancing, Record Keeping, Billing Verification
Dallas, Texas, United States · On-site
Brinks Texas License #C00550 About Brink's: The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financia…
Skills: Fleet Management, Leadership, Communication, Technical Proficiency, Problem-Solving
Miami, Florida, United States · On-site
About Brink's: The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, go…
Skills: Fleet Management, Preventive Maintenance, DOT Compliance, Diesel Diagnostics, Budget Control
Oakland, California, United States · On-site
$89k–$111k/yr
Pay Range: (Minimum to mid pay range specific to (OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT) 88,800.00 - 111,000.00 USD Annual About Brink's: The Brink’s Company (NYSE:BCO) is a leading global provider of ca…
Skills: Fleet Management, Leadership, Communication, Technical Proficiency, Problem Solving
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Manage and monitor service provider interventions on ATMs to ensure operational excellence and customer satisfaction. Responsibilities include ticket lifecycle management, reporting, and proposing continuous improvement plans for service optimization.
Requires a minimum of 3 years of experience in incident coordination or activity planning, preferably in the banking or retail sectors. Proficiency in ServiceNow and a strong understanding of information systems and ATM-related activities are essential.
Sous la responsabilité d’un team leader, le / la technicien qualité et suivi d’interventions assure la gestion et le suivi des interventions des prestataires sur les automates. Il garantit, en sa qualité de gestionnaire back office, la satisfaction des clients et contribue ainsi à l’excellence
opérationnelle.
Ses missions seront les suivantes :
Assurer le pilotage de l’activité et la gestion des interventions des prestataires:
• Être donneur d’ordre pour les interventions des prestataires sur les automates
• Assurer le point d’entrée pour les prestataires et effectuer le reporting client
• Gérer et coordonner les rendez-vous avec les prestataires
• Gérer les interventions complexes, les vandalismes et sinistres
• Assurer l’attribution et le suivi de l’ensemble des tickets
• Alerter de manière pro-active sur les escalades, et situation de débordement
• Analyser et évaluer les résultats des indicateurs et proposer des plans d’actions
• Gérer la résolution du ticket, de l’ouverture à la clôture dans un délais impartis avec un haut niveau de qualité de service
• Enregistrer et renseigner tous les éléments relatifs aux demandes de support dans un but de suivi et d’amélioration continue
• Respecter les process internes et procédures de nos clients en prenant en compte les éventuelles évolutions de ces derniers *
Amélioration continue
• Remonter à son responsable les potentielles
problématiques opérationnelles ou techniques et
propose des solutions
• Proposer et/ou élaborer des procédures dans un
soucis d’optimisation du service rendu au client.
Expérience de 3 ans minimum en coordination d’incidents ou planification d’activités, idéalement dans les secteurs bancaire et/ou retail.
A global provider of cash & valuables management, digital retail solutions (DRS), & ATM managed services (AMS)
The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions (DRS), and ATM managed services (AMS). Our customers include financial institutions, retailers, government agencies, mints, jewelers and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. For more information, please visit our website at www.brinks.com.
Offices: 1801 Bayberry Ct, Richmond, Virginia 23226, US · 555 Dividend Dr, Coppell, Texas 75019, US · Paris, FR · Dublin, IE · Dubai, AE
A global provider of cash & valuables management, digital retail solutions (DRS), & ATM managed services (AMS)
The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions (DRS), and ATM managed services (AMS). Our customers include financial institutions, retailers, government agencies, mints, jewelers and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. For more information, please visit our website at www.brinks.com.
Offices: 1801 Bayberry Ct, Richmond, Virginia 23226, US · 555 Dividend Dr, Coppell, Texas 75019, US · Paris, FR · Dublin, IE · Dubai, AE
