New York, New York, United States · Hybrid
$108k–$120k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Technical Account Management, SaaS, SQL, Open APIs, MDM Solutions
Boston, Massachusetts, United States · Hybrid
$97k–$120k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Technical Account Management, SaaS, SQL, Open APIs, MDM Solutions
Tokyo, Japan · Hybrid
WHAT IS BOX? Box(NYSE: BOX)はインテリジェントコンテンツ管理（ICM）プラットフォームのリーディングカンパニーです。Boxのプラットフォームは、企業のコラボレーション促進や、コンテンツのライフサイクル全体の管理、重要なコンテンツの保護、そしてエンタープライズAIによるビジネスワークフローの変革を実現することを目指しています。2005年に米国で設立され、JLL、モルガン・スタンレーなどを含む大手グローバル企業や、…
Skills: SaaS, API, Python, TypeScript, SQL
Redwood City, California, United States · Hybrid
$211k–$255k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Java, Python, PHP, Scala, Kubernetes
Tokyo, Japan · Hybrid
WHAT IS BOX? Box(NYSE: BOX)はインテリジェントコンテンツ管理（ICM）プラットフォームのリーディングカンパニーです。Boxのプラットフォームは、企業のコラボレーション促進や、コンテンツのライフサイクル全体の管理、重要なコンテンツの保護、そしてエンタープライズAIによるビジネスワークフローの変革を実現することを目指しています。2005年に米国で設立され、JLL、モルガン・スタンレーなどを含む大手グローバル企業や、…
Skills: Technical Support, API, SDK, Network Troubleshooting, Log Analysis
Tokyo, Japan · Hybrid
WHAT IS BOX? Box は、インテリジェントコンテンツ管理(ICM)市場におけるリーディングカンパニーです。私たちのミッションは「人と組織の働き方の変革」です。私たちは、安全でユーザビリティの高いコンテンツ管理、コラボレーション、ワークフロー、電子サイン、AI などを提供することにより、お客様のデジタルトランスフォーメーションを強力に推進しています。Box には、この急成長の途上にある市場のリーダーとして、さらに市場の拡大に寄…
Skills: Technical Account Management, SaaS, Technical Support, Project Management, SQL
Austin, Texas, United States · Hybrid
$65k–$82k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Lead Generation, Sales Negotiation, Customer Engagement, Relationship Building, Time Management
Chicago, Illinois, United States · Hybrid
$100k–$125k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Customer Success, Account Management, Solutions Consulting, Change Management, Stakeholder Engagement
Redwood City, California, United States · Hybrid
$151k–$175k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Sales enablement, Sales training, Sales management, Instructional design, Salesforce
Hybrid
$116k–$145k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Grc, Information Security, Automation, Sdlc, Cloud Computing
Redwood City, California, United States · Hybrid
$112k–$145k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: GRC, Information Security, Controls Automation, Regulatory Standards, SDLC
London, England, United Kingdom · Hybrid
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organisations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Channel Management, Partner Acquisition, Pipeline Development, SaaS Sales, Go-To-Market Strategy
London, England, United Kingdom · Hybrid
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Contract Negotiation, B2B Enterprise Sales, Account Management, Renewal Strategy, Forecasting
Denver, Colorado, United States · Hybrid
$193k–$241k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Solutions Engineering, SaaS, Enterprise Software, AI, Cloud Platforms
Redwood City, California, United States · Hybrid
$193k–$241k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Solutions Engineering, Pre-sales, SaaS, Enterprise Software, AI
San Diego, California, United States · Hybrid
$193k–$241k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Pre-sales, Solutions engineering, Technical consulting, SaaS, Enterprise software
Los Angeles, California, United States · Hybrid
$193k–$241k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Pre-sales, Solutions engineering, Technical consulting, SaaS, Enterprise software
Redwood City, California, United States · Hybrid
$193k–$241k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Pre-sales, Solutions Engineering, SaaS, Enterprise Software, AI
San Francisco, California, United States · Hybrid
$193k–$241k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Pre-sales, Solutions engineering, Technical consulting, SaaS, Enterprise software
Redwood City, California, United States · On-site
$224k–$280k/yr
Why Box needs you The Business Development team at Box drives partnerships and strategic initiatives that play an outsized role in differentiating and scaling Box. We work closely with external partners and across functi…
Skills: Solution Architecture, Partner Architecture, Pre-sales, Sales Engineering, Technical Consulting
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The Technical Account Manager will provide white-glove service to strategic accounts by helping them implement and operationalize Box products. They will also act as a technical escalation point and partner with customer teams to drive training, best practices, and product feedback.
Candidates must have 5 or more years of experience in a technical support or account management role within a SaaS company. Proficiency in SQL, open APIs, MDM solutions, and authentication protocols like SAML and OAUTH is required.
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Technical Account Managers help enterprises make the most of Box by acting as an advocate and dedicated resource to some of Box's most strategic customers. They understand the Box platform in detail and are industry experts who understand the critical nature of Cloud Content Management. This combination of of technical and strategic experiences ensures business continuity, expertise during times of crisis, and compliance with best practices. TAMs are a core part of the account team and are backed by a dedicated support staff. TAMs will also act on behalf of customers to champion capabilities and features that will improve quality, increase efficiency, and realize new value for our customer base. As our team grows, we are looking for someone with 5 or more years of experience working for a SAAS company; support/account management experience preferred. This person has a strong sense of empathy with customers and has previously demonstrated ability managing priorities in a fast-paced environment.
You are the person always left looking for a solution when others have given up. You live for thinking through issues, finding novel solutions to tough problems, and improving processes. You can turn a frustrated customer into a Box advocate. You are smart, resourceful and charismatic. You communicate issues to engineers on a technical level yet speak clearly to customers. You are a self starter and can easily motivate yourself when given a project or a task. You are excited by the idea of revolutionizing how a company resolves its customers' technical needs at scale.
WHAT YOU'LL DO
Provide a white glove level of service and support to your assigned accounts by helping them implement and operationalize Box products to grow their business - 10-15 accounts assigned at a time.
Develop a deeper understanding of assigned clients’ business practices and operating environment
Perform technical reviews of their support health, on a weekly and quarterly basis (ticket reviews, standard support metrics, etc.)
Act as an escalation point for critical technical issues at all times
Partner with customer's helpdesk team to drive training, best practices, and pipeline for feedback
Partner with the wider Customer Success org to provide this high level of service via support channels, external documentation, or product feedback/development - Provide feedback to other teams regarding processes
Engage in AI use cases and workflows with customers, along with the ability to communicate complex AI concepts clearly to non‑technical stakeholders.
Leverage knowledge of your customers’ environments and use cases to influence the roadmap of Box products
Lead customer facing meetings both over the phone and in person
Collaborate on the continued design of the Technical Account Manager offering
Optimize and improve process to build a scalable way to support more of our strategic accounts
Act as backup for Blocker issues for other TAM accounts
QUALIFICATIONS
5+ years in a Technical Support role or Account Management equivalent
SQL Experience
Experience with open APIs
Experience with MDM Solutions
Proactive problem-solver with the ability to execute at both the tactical and strategic level
Strong operational rigor and effective project management skills; able to drive cross-functional collaboration to achieve results
Understanding of SAML and OAUTH authentication protocols.
High attention to detail and ability to troubleshoot
API Scripting
Practical Experience with AI or Machine Learning
Must be a Box user (it's free!)
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks.
In accordance with OFCCP compliance, here is the Pay Transparency Provision.
Power secure collaboration on one intelligent platform
Box (NYSE:BOX) is the Intelligent Content Cloud, a single platform that enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Visit box.com to learn more. And visit box.org to learn more about how Box empowers nonprofits to fulfill their missions.
Offices: 900 Jefferson Ave, Redwood City, CA 94063, US
Power secure collaboration on one intelligent platform
Box (NYSE:BOX) is the Intelligent Content Cloud, a single platform that enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Visit box.com to learn more. And visit box.org to learn more about how Box empowers nonprofits to fulfill their missions.
Offices: 900 Jefferson Ave, Redwood City, CA 94063, US
