Customer Success & Service Manager – Energiemanagement (m/w/d)
Erfurt, Thuringia, Germany · On-site
Senior
Unternehmensbeschreibung Hörburger vernetzt und steuert die Gebäude- und Anlagentechnik seiner Kunden, damit diese ihre Gebäude effizient und nachhaltig betreiben können. Seit 2022 gehören wir zu Bosch, Geschäftsbereich …
Skills: Customer Success Management, Technical Support, B2B SaaS, Energy Management, Building Automation
Unternehmensbeschreibung Möchten Sie Ihre Ideen in nutzbringende und sinnvolle Technologien verwandeln? Ob im Bereich Mobility Solutions, Consumer Goods, Industrial Technology oder Energy and Building Technology – mit un…
Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineeri…
IN_RBAI_Assistant Manager-Simultaneous Engineering IN
Bangalore, Karnataka, India · On-site
Senior
Company Description In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has …
Skills: Simultaneous Engineering, Design for Manufacturability and Assembly (DFMA), SMT Manufacturing, PCB Layout Design, Cycle Time Calculation
IN_Bosch Rexroth India_Senior Manager / Deputy General Manager_Logistics
Sanand, Gujarat, India · On-site
Senior+
Company Description Unlock Your Potential: A Rewarding Career with Bosch Rexroth India Bosch Group is more than 139 years old organization, head quartered in Germany, active across diverse sectors including Automotive, I…
Company Description 🏢 About Bosch Group The Bosch Group is a leading global supplier of technology and services. It employs roughly 418,000 associates worldwide. The company generated sales of 90.3 billion euros in 2024…
Skills: HR Reporting, Data Analysis, Process Improvement, Digitalization, Automation
Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineeri…
Company Description In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has …
Skills: Product Quality Audit, Process Quality Audit, PPAP, ISIR, 8D Problem Solving
Company Description In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has …
Company Description 🏢 About Bosch Group The Bosch Group is a leading global supplier of technology and services. It employs roughly 418,000 associates worldwide. The company generated sales of 90.3 billion euros in 2024…
Skills: Order Management, SAP R/3, Logistics Coordination, Export Documentation, Billing Verification
会社概要 Bosch Rexroth Corporation operates the electric servo driver system business, such as hydraulics and FA module components. The company provides products and solutions mainly related to hydraulic and electric drive i…
Skills: Business Strategy, Organizational Management, Sales Strategy, Customer Relationship Management, Market Development
会社概要 Bosch Rexroth Corporation operates the electric servo driver system business, such as hydraulics and FA module components. The company provides products and solutions mainly related to hydraulic and electric drive i…
会社概要 Bosch Rexroth Corporation operates the electric servo driver system business, such as hydraulics and FA module components. The company provides products and solutions mainly related to hydraulic and electric drive i…
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Full-time
bachelor degree
Posted 20d ago
~40 hrs/week
German
Responsibilities
Strategically manage and develop existing customers post-go-live through review meetings and usage analysis. Lead and develop the support team while optimizing support processes and the knowledge base.
Requirements
Requires a degree or equivalent qualification with a technical background and several years of experience in B2B SaaS technical support or customer success. Must possess strong communication skills and technical understanding of energy management or IoT.
Full job description
Unternehmensbeschreibung
Hörburger vernetzt und steuert die Gebäude- und Anlagentechnik seiner Kunden, damit diese ihre Gebäude effizient und nachhaltig betreiben können. Seit 2022 gehören wir zu Bosch, Geschäftsbereich Building Technologies.
Starte mit Technik und Teamgeist in einen nachhaltigen und zukunftssicheren Job voller spannender Herausforderungen.
Stellenbeschreibung
Strategische Betreuung und Weiterentwicklung unserer Bestandskunden nach dem Go-Live
Durchführung von Review-Meetings sowie Analyse von Nutzung und Einsparpotenzialen
Erkennen und Begleiten von Up- und Cross-Selling-Potenzialen
Aufbau und Steuerung der Supportprozesse und Supportlevel 1–3
Fachliche Führung und Weiterentwicklung des Supportteams
Optimierung von Ticketsystem und Wissensdatenbank sowie enge Zusammenarbeit mit Produktmanagement, Entwicklung und Vertrieb
Qualifikationen
Abgeschlossenes Studium oder vergleichbare Qualifikation mit technischem Hintergrund
Mehrjährige Erfahrung im technischen Support oder Customer Success für B2B-SaaS
Ausgeprägte Kunden-, Beratungs- und Vertriebsorientierung
Technisches Verständnis, idealerweise in Energiemanagement, Gebäudeautomation, IoT oder SaaS
Kommunikationsstärke, Empathie sowie eine analytische und lösungsorientierte Arbeitsweise
Verhandlungssicheres Deutsch und sehr gute Englischkenntnisse
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
Offices: Robert-Bosch-Platz 1, Gerlingen-Schillerhöhe, Baden-Wuerttemberg 70839, DE
Mobility SolutionsIndustrial TechnologyConsumer GoodsEnergy and Building TechnologyConnected IndustriesInternet of ThingsAutomated DrivingSmart HomeSoftwareArtificial Intelligence
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
Offices: Robert-Bosch-Platz 1, Gerlingen-Schillerhöhe, Baden-Wuerttemberg 70839, DE
Mobility SolutionsIndustrial TechnologyConsumer GoodsEnergy and Building TechnologyConnected IndustriesInternet of ThingsAutomated DrivingSmart HomeSoftwareArtificial Intelligence