Jobs at Bon Secours Mercy Health (Now Hiring) — 806 open — Page 11

Primary Function/General Purpose of Position

Serves as the primary client-facing leader responsible for guiding business stakeholders through the full transformation lifecycle from opportunity identification through transition, stabilization, and optimization. Ensures alignment, readiness, and successful delivery of outcomes by coordinating across Enablement, GBS Delivery, and COEs. Acts as the single point of accountability for client experience, risk management, and value realization.

Essential Job Functions

• Serves as the primary point of contact for business leaders, providing end-to-end oversight across Discern, Design, Build, Transition, and Optimization phases.

• Leads stakeholder engagement, ensuring alignment on scope, timelines, expectations, and outcomes throughout the transformation lifecycle.

• Coordinates cross-functional teams across Enablement, GBS Delivery, and COEs to ensure integrated execution of transformation initiatives.

• Ensures readiness for transition by validating that design, build, and knowledge transfer activities meet business and operational requirements.

• Identifies, manages, and escalates risks, issues, and dependencies impacting client outcomes, driving resolution across teams.

• Oversees execution of transition plans and go-live activities in partnership with Transition & Stabilization teams.

• Monitors post-go-live performance, ensuring stabilization, issue resolution, and successful handoff to steady-state operations.

• Tracks and communicates progress, risks, and outcomes to stakeholders and governance forums, including executive leadership.

• Ensures delivery of expected value, including cost savings, service quality, and operational performance improvements.

• Drives continuous improvement by capturing lessons learned and identifying opportunities to enhance future transformation waves.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Preferred:

• Project Management Professional (PMP)

• Prosci Change Management Certification

• Lean Six Sigma Green Belt or higher

Education

Required: Bachelor’s degree in business administration, Healthcare Administration, Operations, Education, or related field

Preferred: Master’s degree in business administration or other related discipline.

Work Experience

Required: 10–15+ years of progressive experience in transformation, operations, program management, or shared services environments

Preferred: 3-5 years in global transitions

Training

N/A

Language

N/A

Skills

• Business Transformation & Operational Excellence

• Business Continuity & Risk Management

• Digitalization, Automation, and Analytics Enablement

• IT Governance & Service Delivery

• Data Privacy & Compliance Oversight

• Program & Portfolio Management

• Benefits Realization & KPI Tracking

• Change & Transition Management

• Process Design & Documentation (L0–L5)

• Governance & Executive Reporting

• Strategic & Systems Thinking

• Executive Communication & Influence

• Analytical & Decision-Making Agility

• Cross-Functional Collaboration

• Relationship & Stakeholder Management

• Leadership & People Development

• Continuous Improvement & Innovation Mindset

• Resilience & Adaptability

• High Accountability & Integrity

• Results Orientation

• Strong stakeholder management and executive communication skills

• Program and project management expertise

• Risk identification, mitigation, and escalation management

• Change management and organizational readiness understanding

• Financial acumen and understanding of business case/value realization

• Ability to lead cross-functional teams without direct authority

• Strong problem-solving and decision-making capabilities

• Experience working in complex, matrixed organizations

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]