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Full-time
Posted 18d ago
~40 hrs/week
Responsibilities
Manage a portfolio of mid-market B2B customers to ensure retention, adoption, and revenue growth. Act as the primary contact to drive renewals, expansion opportunities, and coordinate cross-functional teams to resolve customer issues.
Requirements
Requires 2-4 years of experience in B2B account management or customer success, preferably within the SaaS industry. Must have a proven track record of meeting renewal targets and proficiency with CRM tools like Salesforce.
Full job description
Blue Yonder is a global software company that provides AI-driven supply chain and retail solutions to help organizations forecast demand, optimize inventory, and orchestrate fulfillment across omnichannel operations. Its Luminate platform leverages machine learning, real-time data, and prescriptive analytics to improve planning and execution for retailers, manufacturers, distributors, and logistics providers. Blue Yonder is headquartered in the U.S. and serves enterprise customers worldwide.
Role summary: Manage a defined portfolio of mid-market B2B customers to ensure retention, adoption, and revenue growth. Act as the primary day-to-day contact, delivering value through proactive account planning, renewal management, and coordination of cross-functional teams to resolve issues and drive expansion.
Key responsibilities
Own relationship management for assigned accounts; build trust with key stakeholders.
Develop and execute account plans that target renewal, upsell, and expansion opportunities.
Drive contract renewals and achieve assigned revenue/retention targets.
Monitor product usage/adoption and lead customer enablement activities to maximize value and reduce churn.
Coordinate cross-functional delivery (support, implementation, product, professional services) to resolve escalations and ensure successful outcomes.
Run quarterly business reviews and regular cadence meetings; communicate value and ROI to customer stakeholders.
Maintain accurate account records, pipeline and forecasts in CRM.
Identify at-risk accounts early and implement remediation or success plans.
Capture customer feedback and surface product/market insights to internal teams.
Success metrics / KPIs
Renewal rate and churn
Quota attainment (renewal + expansion revenue)
Net Revenue Retention (NRR)
Customer satisfaction (CSAT/NPS)
Product adoption and time-to-value metrics
Forecast accuracy
Required qualifications
2–4 years’ experience in B2B account management, customer success, or commercial customer-facing role (SaaS experience preferred).
Proven track record meeting renewal and/or upsell targets.
Strong stakeholder management and executive communication skills.
Comfortable working cross-functionally and managing escalations.
Proficiency with CRM tools (Salesforce preferred) and standard office productivity tools.
Analytical problem-solving and basic familiarity with usage/adoption metrics.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.
Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today.
Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.
Offices: 15059 N Scottsdale Rd, Suitie 400, Scottsdale, Arizona 85254, US · Ohiostraße 8, 76149 Karlsruhe, 76149, DE · Heidenkampsweg 45, 20097 Hamburg, DE · 19 Eastbourne Terrace, London, W2 6LG, GB · 20700 Swenson Dr, Waukesha, WI 53186, US
Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.
Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today.
Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.
Offices: 15059 N Scottsdale Rd, Suitie 400, Scottsdale, Arizona 85254, US · Ohiostraße 8, 76149 Karlsruhe, 76149, DE · Heidenkampsweg 45, 20097 Hamburg, DE · 19 Eastbourne Terrace, London, W2 6LG, GB · 20700 Swenson Dr, Waukesha, WI 53186, US