Job Profile - Support Engineer II Overview This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and R…
Skills: Analytical skills, Problem solving, Root cause analysis, Testing, Communication skills
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Job Profile - Support Engineer II Overview This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and R…
Skills: Supply chain execution, WMS, Root cause analysis, Retail domain, Order management systems
Job Profile - Support Engineer II Overview This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and R…
Skills: Analytical skills, Problem solving, Root cause analysis, Retail domain, Order management systems
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Job Profile - Support Engineer II Overview This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and R…
Skills: Analytical skills, Problem solving, Root cause analysis, Testing, Communication skills
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Full-time
Posted 2d ago
Apply by Sep 28
~40 hrs/week
Responsibilities
The Support Engineer acts as a liaison between internal teams to provide technical support and onboarding for supply chain customers. They are responsible for resolving complex issues, mentoring team members, and ensuring the stability of SaaS solutions through proactive monitoring.
Requirements
Candidates must have strong analytical and problem-solving skills with experience in retail domain and order management systems. Proficiency in cloud services like Azure and GCP, along with database experience in Cassandra and MongoDB, is required.
Full job description
Job Profile - Support Engineer II
Overview
This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.
What you´ll do:
Acts as a liaison between Support Services, PMG, Consulting Services across products.
Available on call (on shift basis) for extreme emergencies / critical site down issues.
Demonstrates and adheres to best practices of all internal Support Services polices and procedures.
Ensures quantity and quality content in the knowledge base.
Add value by developing knowledge article as well as working on operational improvements
Escalates issues that may have a negative financial or relationship impact.
Mentors team associates in product knowledge and triage techniques.
Performs customer performance reviews and Health Checks.
Provides advice to customers and product / implementation teams regarding industry best practices and process methodology.
Provides functional and/or technical support during a customers product implementation and "go-live" periods.
Understands the business features and functionality to be provided by the product.
Works in a cross-functional capacity to support quality design, development and testing.
Works with other analysts to progress and resolve sensitive and complex issues, in addition to maintaining their assigned caseload.
Monitors and actions BY solutions for SaaS customers, Continuously improving solution stability by early detection and resolution, as well as outflow and recurrence prevention of incidents
What we're looking for:
Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals
Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders
Familiarity with retail domain and order management systems is a must
Experience with scripting tools like JMeter and selenium
Experience with Azure and GCP cloud services around deployments and monitoring
Experience with tuning, extracting data from Cassandra and/ Mongo DB
Use of Kafka
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Related keywords
Support EngineerSupply ChainWMS3PLRetailSaaSRoot cause analysisJMeterSeleniumAzureGCPCassandraMongoDBKafkaOrder management systemsTechnical support
Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.
Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today.
Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.
Offices: 15059 N Scottsdale Rd, Suitie 400, Scottsdale, Arizona 85254, US · Ohiostraße 8, 76149 Karlsruhe, 76149, DE · Heidenkampsweg 45, 20097 Hamburg, DE · 19 Eastbourne Terrace, London, W2 6LG, GB · 20700 Swenson Dr, Waukesha, WI 53186, US
Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.
Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today.
Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.
Offices: 15059 N Scottsdale Rd, Suitie 400, Scottsdale, Arizona 85254, US · Ohiostraße 8, 76149 Karlsruhe, 76149, DE · Heidenkampsweg 45, 20097 Hamburg, DE · 19 Eastbourne Terrace, London, W2 6LG, GB · 20700 Swenson Dr, Waukesha, WI 53186, US