Komorniki, Greater Poland Voivodeship, Poland · On-site
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want…
Skills: Process Analysis, Process Mapping, Process Design, Process Improvement, Documentation
Lillerød, Capital Region of Denmark, Denmark · On-site
Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want t…
Skills: Demand planning, Forecasting, Data analytics, Inventory management, Supply chain management
Poznan, Greater Poland Voivodeship, Poland · On-site
Are you interested in starting your career in Talent Acquisition and learning how recruitment helps shape successful organizations? Do you enjoy connecting with people, organizing processes, and supporting hiring activit…
Skills: Talent acquisition, Recruitment, Candidate scheduling, Communication, Interpersonal skills
Oeiras, Portugal · On-site
A WSA é um grupo líder na indústria dos aparelhos auditivos, a nível mundial. Juntamente com os cerca de 12.000 colaboradores, em 130 países, convidamo-lo a ajudar pessoas com dificuldades auditivas em todo o mundo. Prin…
Skills: Audiology, Technical Support, Audiological Support, Training, Product Knowledge
Erlangen, Bavaria, Germany · On-site
Forschungspraktikum: Evaluation von Musikprogrammen in Hörsystemen Du möchtest dein Pflichtpraktikum in einem Forschungsumfeld absolvieren, in dem Technik, Audiologie und echte Nutzererfahrung zusammenkommen? Dann unters…
Skills: Audiology, Hearing acoustics, Medical technology, Psychology, Signal processing
Komorniki, Greater Poland Voivodeship, Poland · On-site
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want…
Skills: Project management, Business transformation, Process improvement, Stakeholder management, Change management
Komorniki, Greater Poland Voivodeship, Poland · On-site
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want…
Skills: Project Management, Business Transformation, Process Improvement, Stakeholder Management, Change Management
Stuttgart, Baden-Württemberg, Germany · On-site
Als Customer Service Professional (m/w/d) arbeitest Du daran, den Erfolg unserer Marke Widex voranzutreiben. Widex ist führend in der Entwicklung, Produktion und im Vertrieb innovativer Premium-Hörsysteme. Wir gehören zu…
Skills: Customer service, Technical support, Sales support, Audiology knowledge, Medical technology
Erlangen, Bavaria, Germany · On-site
Scroll Down for German Version Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserv…
Skills: Project management, Business transformation, Process improvement, Microsoft Office, Excel
Erlangen, Bavaria, Germany · On-site
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want…
Skills: Project Management, PMO, Programme Coordination, Change Management, Stakeholder Management
Erlangen, Bavaria, Germany · On-site
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want…
Skills: Project Management, PMO, Programme Coordination, Change Management, Stakeholder Management
Poznan, Greater Poland Voivodeship, Poland · On-site
Driven by the passion to improve the quality of people’s lives, WSA continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, w…
Skills: Recruitment, Sourcing, Screening, Interviewing, Hiring
Poznan, Greater Poland Voivodeship, Poland · On-site
$5k–$7k/mo
Obecnie do naszego Centrum Produkcyjnego w Poznaniu poszukujemy osób do pracy przy modelowaniu aparatów słuchowych. Osoby zatrudnione w dziale modelingu są odpowiedzialne za tworzenie w programie graficznym projektów apa…
Skills: Graphic software, 3D modeling, Spatial imagination, Aesthetic sense, Teamwork
Erlangen, Bavaria, Germany · Hybrid
Du denkst Hörgeräte sind uncool, für alte Menschen und ein Stigma? Nicht bei uns. Wir denken Marketing für Hörgeräte neu. Oder mal ehrlich, findest du das schaut aus wie ein Hörgerät? Ist es aber, und für unser deutschsp…
Skills: Marketing, Communication, Project management, Content creation, B2B marketing
Poznan, Greater Poland Voivodeship, Poland · On-site
$5k–$7k/mo
Obecnie do naszego Centrum Produkcyjnego w Poznaniu poszukujemy osób do pracy na stanowisku Kontroler Jakości. Czym będziesz się zajmować? Kontrola wizualna wyprodukowanych aparatów słuchowych, wkładek usznych zgodnie z …
Skills: Visual Inspection, Electro-acoustic Measurement, 3D Project Reading, Teamwork, Decision Making
Komorniki, Greater Poland Voivodeship, Poland · On-site
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want…
Skills: Project Coordination, Stakeholder Management, SharePoint, Jira, Azure DevOps
Löhne, North Rhine-Westphalia, Germany · On-site
In dieser Position arbeitest Du daran, den Erfolg unserer Marke Audio Service voranzutreiben. Audio Service entwickelt, produziert und vertreibt seit 1977 Hörgeräte. Das Unternehmen bot als erstes In-dem-Ohr (IdO)-Produk…
Skills: Product Training, Hearing Aid Fitting, Moderation, Customer Orientation, Communication Skills
Saint-Ouen-sur-Seine, Ile-de-France, France · Hybrid
Animée par la passion d'améliorer la qualité de vie, WS Audiology se positionne comme un leader incontournable du marché des aides auditives. Notre ambition ? Répondre aux besoins d’un marché des soins auditifs encore so…
Skills: Customer service, Technical support, Sales administration, CRM, ERP
Saint-Ouen-sur-Seine, Ile-de-France, France · Hybrid
Animée par la passion d'améliorer la qualité de vie, WS Audiology se positionne comme un leader incontournable du marché des aides auditives. Notre ambition ? Répondre aux besoins d’un marché des soins auditifs encore so…
Skills: Customer Support, Technical Support, Sales Administration, CRM, ERP
Poznan, Greater Poland Voivodeship, Poland · On-site
$5k–$7k/mo
Obecnie do naszego Centrum Produkcyjnego w Poznaniu poszukujemy osób do pracy przy modelowaniu aparatów słuchowych. Osoby zatrudnione w dziale modelingu są odpowiedzialne za tworzenie w programie graficznym projektów apa…
Skills: Graphic Software, 3D Modeling, Spatial Imagination, Aesthetics, Teamwork
Komorniki, Greater Poland Voivodeship, Poland • On-site
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You will analyze, map, and improve global customer service and commercial processes to ensure consistency and efficiency across the organization. Additionally, you will create process documentation and collaborate with cross-functional teams to implement system changes and resolve operational issues.
Candidates must have at least 2 years of experience in process analysis, business analysis, or process engineering. Proficiency in process mapping, documentation, and familiarity with ERP, CRM, or EDI systems is required.
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
As our Global Process Governance Analyst, you will help make customer service processes simpler, clearer and more consistent across our global organization. You will work with teams across regions to understand how processes work today, identify gaps and improvements, and translate them into practical process flows, documentation, guides and standards.
The scope is broad and covers key customer service processes such as order entry, EDI and eCommerce orders, as well as processes connected to ERP systems, Salesforce and other business applications. You will join an international Process Governance team where team members bring different regional and functional expertise.
•Analyze, map and improve global customer service and commercial processes, identifying gaps and opportunities for simplification.
•Create and maintain clear process flows, documentation, guidelines and work instructions.
•Work directly with Customer Service teams and local affiliates to understand challenges and improve how processes work in practice.
•Investigate process-related issues, identify root causes and recommend practical solutions.
•Support process design, testing and implementation of business and system changes.
•Contribute to process improvement and change initiatives, supporting teams through implementation and adoption.
•Work with processes across ERP, Salesforce, eCommerce and EDI environments, partnering with relevant business and technical teams.
•Support consistent global standards while considering data governance, data privacy and GDPR requirements.
Experience
•2+ years of experience as a Process Analyst, Business Analyst, Process Engineer or in a similar process-focused role.
•Hands-on experience with process analysis, process mapping, process design or process improvement.
•Experience creating and maintaining process documentation, flows, guidelines or work instructions.
•Experience working with business stakeholders to understand operational challenges and translate them into practical improvements.
•Exposure to change management, process implementation or continuous improvement initiatives.
•Experience within Customer Service, Order Management or related commercial processes would be an advantage.
•Exposure to ERP, CRM, Salesforce, eCommerce or EDI processes would be beneficial.
•Experience working in an international or multi-market environment would be an advantage.
Personal competencies
•Strong analytical and problem-solving skills with the ability to get to the root cause of an issue.
•Clear and structured approach to documenting complex processes.
•Strong communication skills and confidence working with stakeholders across different functions and regions.
•Ability to turn complex information into practical and easy-to-follow guidance.
•Curious mindset and willingness to understand how processes and systems work end to end.
•Collaborative approach and willingness to share knowledge within a global team.
•Ability to balance global standards with practical business needs.
•Professional fluency in English.
At WSA, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful? We can't wait to hear from you.
WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
wir verstehen hören!
WIR VERSTEHEN HÖREN. Bei uns stehst du im Mittelpunkt. Damit du in Zukunft wieder mittendrin, statt nur dabei bist, bieten wir professionelle, persönliche und maßgeschneiderte Beratung, für welche wir 2023 zum dritten Mal in Folge erneut mit dem Siegel Branchenchampion im Bereich Hörgeräteakustiker ausgezeichnet wurden. Kundenservice heißt für uns zuzuhören und auf deine Bedürfnisse einzugehen. Hörlösungen der neuesten Generation, hochwertige Hörgeräte, Fachkompetenz und vor allem die beste, persönlichste Kundenberatung Österreichs sind die Stärken von bloom Hörakustik. Gehör schenken – das ist unser Ziel – und das in ganz Österreich! Daher befinden wir uns auf Wachstumskurs, um allen Österreicherinnen und Österreichern bald Gehör schenken zu dürfen. Im Gegenzug bieten wir attraktive und spannende Möglichkeiten, sich beruflich zu entwickeln - europaweit. 𝗭𝗲𝗶𝘁, 𝘇𝘂 𝗯𝗹𝗼𝗼𝗺𝗲𝗻 Bereit, die globale Hörindustrie neu zu gestalten? Schau dir doch einfach unsere Jobs an. 👇
Offices: Salzachtalstraße 24, Hallein, Salzburg 5400, AT · Löwenstraße 3, Schwarzach im Pongau, Salzburg 5620, AT · Hauptplatz 37, Voitsberg, Steiermark 8570, AT · Radetzkystraße 10, Graz, Steiermark 8010, AT · Fabriksgasse 1, Fürstenfeld, Steiermark 8280, AT
wir verstehen hören!
WIR VERSTEHEN HÖREN. Bei uns stehst du im Mittelpunkt. Damit du in Zukunft wieder mittendrin, statt nur dabei bist, bieten wir professionelle, persönliche und maßgeschneiderte Beratung, für welche wir 2023 zum dritten Mal in Folge erneut mit dem Siegel Branchenchampion im Bereich Hörgeräteakustiker ausgezeichnet wurden. Kundenservice heißt für uns zuzuhören und auf deine Bedürfnisse einzugehen. Hörlösungen der neuesten Generation, hochwertige Hörgeräte, Fachkompetenz und vor allem die beste, persönlichste Kundenberatung Österreichs sind die Stärken von bloom Hörakustik. Gehör schenken – das ist unser Ziel – und das in ganz Österreich! Daher befinden wir uns auf Wachstumskurs, um allen Österreicherinnen und Österreichern bald Gehör schenken zu dürfen. Im Gegenzug bieten wir attraktive und spannende Möglichkeiten, sich beruflich zu entwickeln - europaweit. 𝗭𝗲𝗶𝘁, 𝘇𝘂 𝗯𝗹𝗼𝗼𝗺𝗲𝗻 Bereit, die globale Hörindustrie neu zu gestalten? Schau dir doch einfach unsere Jobs an. 👇
Offices: Salzachtalstraße 24, Hallein, Salzburg 5400, AT · Löwenstraße 3, Schwarzach im Pongau, Salzburg 5620, AT · Hauptplatz 37, Voitsberg, Steiermark 8570, AT · Radetzkystraße 10, Graz, Steiermark 8010, AT · Fabriksgasse 1, Fürstenfeld, Steiermark 8280, AT
