About Us At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, atte…
Skills: Team leadership, P&L management, Coaching, Mentoring, Operational excellence
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
Skills: Hospitality management, Inventory management, Team leadership, Staff scheduling, Customer service
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
Skills: Coffee Preparation, Team Leadership, Customer Service, Multi-tasking, Interpersonal Communication
About Blank Street: About Blank Street: At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences …
Skills: Customer Service, Coffee Preparation, Cash Handling, Multi-tasking, Communication
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
Skills: Customer Service, Coffee Preparation, Multi-tasking, Time Management, Communication Skills
About Us At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, atte…
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
Skills: Customer Service, Coffee Preparation, Multi-tasking, Communication, Problem Solving
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
Skills: Coffee Crafting, Team Leadership, Customer Service, Store Operations, Staff Training
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
Skills: Customer Service, Coffee Preparation, Time Management, Problem Solving, Multi-tasking
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
Skills: Coffee Crafting, Team Leadership, Customer Service, Multi-tasking, Decision Making
Philadelphia, Pennsylvania, United States · On-site
$70k–$85k/yr
Senior$135M raised
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
About Us At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, atte…
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
Washington, District of Columbia, United States · On-site
$65k–$75k/yr
Mid level$135M raised
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
Skills: Customer Service, Coffee Preparation, Multi-tasking, Time Management, Communication Skills
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
Skills: Project Management, Commercial Construction, Shop-fitout, Budget Control, Site Appraisals
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated prod…
Skills: Coffee Crafting, Team Leadership, Customer Service, Multi-tasking, Decision Making
About Us At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, atte…
Skills: Project Coordination, Vendor Management, Budget Tracking, Procurement, Site Inspections
About Blank Street: At Blank Street, we're on a mission to become the defining food and beverage brand of our generation, built on a matcha forward menu done obsessively right, a design aesthetic people stop to photograp…
About Blank Street: At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated pro…
Skills: Customer Service, Team Leadership, Time Management, Problem Solving, Communication
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Full-time
Private health insurance, Dental insurance, 33 days annual leave, Paid day off for passion projects, Free 1Rebel off-peak classes, Salary sacrifice scheme
Posted 13d ago
~40 hrs/week
Responsibilities
The General Manager is responsible for overseeing multiple store operations, driving commercial performance, and managing P&L targets. They will also lead, coach, and develop high-performing teams to ensure exceptional customer service and brand consistency.
Requirements
This role requires a hands-on leader with experience in multi-site management and a strong focus on operational excellence. Candidates must be available to work 40 hours per week, including peak trading days from Friday to Sunday.
Full job description
About Us
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
Who You Are
You are both a coach and an operator. You build and develop a high-performing team, drive strong commercial performance, and create a culture where your people thrive. You bring clarity and energy to your team by turning strategy into consistent daily execution.
You do this through:
Running multiple stores, setting the standard for performance, engagement, and brand excellence.
Coaching, mentoring, and developing teams, ensuring every store runs with energy and accountability.
Driving customer engagement and brand loyalty, making Blank Street a go-to spot in every neighborhood.
Owning P&L performance, using data to make strategic business decisions.
What You’ll Own
Build and Grow High-Performing Teams
Hire, train, and develop top talent, creating clear career pathways.
Foster a culture of ownership and accountability, ensuring consistency across stores.
Empower teams with strong leadership, hands-on coaching, and structured development.
Deliver a World-Class Customer Experience
Set the bar for hospitality and service, ensuring every visit is exceptional.
Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction.
Ensure every store reflects the Blank Street brand, from service quality to store design.
Drive Commercial and Financial Success
Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets.
Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste.
Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.
Ensure Operational Excellence and Compliance
Execute consistently across stores, maintaining efficiency and structure.
Build a strong compliance culture, ensuring all health, safety, and food standards are met.
Refine processes to improve workflow, speed of service, and operational performance.
Be Part of Something Big
Lead Blank Street’s expansion, overseeing new store openings and scaling operations.
Work cross-functionally with operations, finance, and people teams to drive innovation and growth.
Set the pace, inspire teams, and create an environment where people and stores thrive.
This isn’t just a General Manager role, it’s an opportunity to lead, scale, and build something bigger.
Requirements
This full-time leadership role requires 40 hours per week across five days. You’ll have the autonomy to manage your schedule while ensuring strong store performance. Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most.
Benefits & Perks
Private health and dental insurance
33 days annual leave, along with an additional paid day a year ‘to start something extraordinary’ ✨ and pursue a passion
Access to 1Rebel off-peak classes at the sites near our office, for free!
A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.