Bethlehem, Pennsylvania, United States · On-site
$42k–$47k/yr
Description BerkOne, a leader in content and process automation since 1936, has an immediate opening for a Support Technician to join our Technical Support team! We are seeking a customer-focused and technically skilled …
Skills: Technical Troubleshooting, Hardware Support, Software Installation, Network Troubleshooting, Active Directory Administration
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Provide first-level technical support for hardware, software, and network issues for employees and vendors. Maintain technical infrastructure including desktops, peripherals, and Active Directory while managing service requests via a ticketing system.
Requires an associate degree or equivalent technical schooling and 6 months to 1 year of related experience. Must possess a valid driver's license and working knowledge of Windows 11, Active Directory, and Cisco switches.
Description
BerkOne, a leader in content and process automation since 1936, has an immediate opening for a Support Technician to join our Technical Support team!
We are seeking a customer-focused and technically skilled professional who enjoys troubleshooting issues, learning new technologies, and helping others. They are proactive, patient, and resourceful, with the ability to diagnose and resolve hardware, software, and network-related issues efficiently.
The primary focus of the Support Technician is to deliver outstanding customer service by supporting employees and vendors, both onsite and remotely, while servicing and maintaining the company's technical infrastructure.
Requirements
At BerkOne, open and honest communication is the mobilizing force that maintains the integrity of our company. We interact with each other and our clients with respect and trust. Our employees drive the success of our organization, and we are committed to providing the environment for them to succeed! We encourage the use of information, imagination, and initiative to develop innovative solutions. Check out our real-world results at berkone.com.
BerkOne is an Equal Opportunity Employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.
Global Workflow Implementations
For 88 years, we’ve delivered workflow automation solutions to more than 1000 clients, many of whom are marking a decade or more of partnering with our team. Accustomed to dealing with sensitive and regulated information, we provide our clients with the highest level of security and compliance. More than 200 employees in five U.S. locations have contributed to 3,000 global implementations.
Offices: 1530 Valley Center Parkway, Bethlehem, PA 18017, US
Global Workflow Implementations
For 88 years, we’ve delivered workflow automation solutions to more than 1000 clients, many of whom are marking a decade or more of partnering with our team. Accustomed to dealing with sensitive and regulated information, we provide our clients with the highest level of security and compliance. More than 200 employees in five U.S. locations have contributed to 3,000 global implementations.
Offices: 1530 Valley Center Parkway, Bethlehem, PA 18017, US
