Jobs at Bay Alarm Company (Now Hiring) — 29 open

Position Summary: Are you quick to respond in high-stakes situations and thrive in a fast-paced environment? Join our team as an Alarm Dispatcher at a company recognized as a "Best Place to Work in the Bay Area"! In this role, you will play a vital part in protecting people and property by responding to alarm signals and phone calls. You'll manage customer requests and provide peace of mind when it's needed most. If you're looking for a dynamic and impactful role, we want you on our team!

• Ability to sit for extended periods while using a headset and computer.
• Frequent use of hands and fingers to operate a keyboard, mouse, and telephone system.
• Clear verbal communication skills and auditory acuity to engage in conversations for long durations.
• Occasional lifting of items up to 10 pounds, such as office supplies or small packages.
• Visual ability to read screens, scripts, and documents throughout the shift.
• Fast-paced, structured office or remote environment with frequent inbound and/or outbound calls.
• Continuous interaction with customers, often handling high call volumes and emotionally charged situations.
• Scheduled shifts, which may include evenings, weekends, or holidays depending on business needs.
• Requires adherence to set performance metrics (e.g...., call handle time, quality scores, schedule adherence).
• Work is performed in a climate-controlled setting with minimal physical risk, though high mental focus is required.
• May involve use of multiple monitors, CRM systems, and call center software.

• Our Alarm Dispatch department operates 24/7 to ensure we're always protecting our customers. While team members are assigned to consistent shifts after training, we're currently looking for candidates with open availability, including day, swing, and graveyard shifts.
• Please note: Initial training is held during daytime hours, and flexibility is important during this period. After training, shift assignments are stable and consistent.
• Potential for remote work after completing training.

Compensation Package:

We offer a competitive starting wage of $21-$23 per hour, based on experience, along with additional incentives, including:

• Monthly performance bonuses of up to $600
• Shift differentials for evening and overnight hours
• Language pay differentials for bilingual team members

Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family-owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15+ years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington.

All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe.

We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match.

Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.

Highlights Include:

• 40-Hour Workweek with Overtime Opportunities
• Paid Training and a Clearly Defined Career Path (Level System)
• Alarm System Purchase Plan and Employee Discounts
• Benefits; medical, dental, vision, life insurance, long term disability
• Vacation, Sick Time, Holidays, Bay Alarm Days
• 401(k) with a company match
• Employee Referral Bonus Program
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Education Reimbursement
• Family Scholarship Programs
• Employee Resource Groups
• Community Service Programs

Check out this video to get to know more about Bay Alarm!