Harrison, Arkansas, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Relationship Management, Communication Skills
Little Rock, Arkansas, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Data Analytics, Credit Risk Modeling, SQL, SAS, R
Fort Smith, Arkansas, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Relationship Management, Microsoft Office
Little Rock, Arkansas, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Accounts Payable Management, Staff Supervision, Process Automation, Financial Reporting, Vendor Management
Ozark, Arkansas, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Loan Administration, Collateral Management, Microsoft Word, Microsoft Excel, Microsoft Outlook
Savannah, Georgia, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Financial Transaction Processing, Relationship Management, Cash Handling, Risk Management
Aventura, Florida, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Sales Leadership, Relationship Management, Consumer Loan Origination, Business Development, Customer Service
Dallas, Texas, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: SQL, Python, R, Power BI, Microsoft Office Suite
Dallas, Texas, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Quantitative Modeling, Risk Quantification, Linear And Non-linear Regression, Time Series Estimation, Data Mining
Alpharetta, Georgia, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Communication, Problem Solving, Telephone Etiquette, PC Proficiency
Ozark, Arkansas, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Escrow Account Management, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Outlook
Advance, North Carolina, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Relationship Management, Microsoft Office
Atlanta, Georgia, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Treasury Management, Business Development, Consultative Selling, Risk Mitigation, Client Relationship Management
Landis, North Carolina, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Relationship Management, Microsoft Office
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Responsible for processing financial transactions accurately and nurturing professional relationships with customers to identify their financial needs. The role involves promoting bank products, submitting referrals, and maintaining operational standards and compliance.
Requires a high school diploma or equivalent, with a bachelor's degree preferred. Candidates must have at least one year of experience in customer service, with cash handling and banking product knowledge preferred.
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.
Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Actively participate in morning huddles.
May open new accounts, as needed and with documented approval of management.
Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.
Actively promote teamwork, leading by example and taking initiative to assist others.
Demonstrate effective organizational and time management skills.
Provide backup and assistance to other retail banking locations, as requested.
Model and champion the Bank’s standards for exceptional customer service.
Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
Enthusiastically support the bank’s values and mission.
Display a high degree of integrity, trustworthiness, and professionalism at all times.
Complete all essential training timely.
Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
Maintain consistent, good punctuality and attendance to work.
Adhere to all Bank policies, procedures, and guidelines
Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)
Knowledge of bank policies and procedures
Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
Ability to communicate effectively both verbally and in writing
Ability to demonstrate team player approach, capable of thriving in a continually changing environment
Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
Ability to work without close supervision
Ability to maintain confidentiality
Ability to follow policy and procedure including safety and security procedures
Ability to travel to other work locations (e.g., training, staffing shortages), as needed
Skill in using computer and Microsoft Office applications necessary to perform essential job functions
High school diploma or equivalent required; bachelor’s degree preferred
1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. preferred
Cash handling experience preferred
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
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Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Bank OZK is an industry leader in financial services, combining truly exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re reshaping skylines in some of the largest cities while simultaneously investing in local businesses and economies. With our rich history of cultivating relationships, we strive to provide even greater services that help our communities, large and small, to grow and thrive. Member FDIC | Equal Housing Lender
Offices: 18000 Cantrell Rd, Little Rock, Arkansas 72223, US
Bank OZK is an industry leader in financial services, combining truly exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re reshaping skylines in some of the largest cities while simultaneously investing in local businesses and economies. With our rich history of cultivating relationships, we strive to provide even greater services that help our communities, large and small, to grow and thrive. Member FDIC | Equal Housing Lender
Offices: 18000 Cantrell Rd, Little Rock, Arkansas 72223, US
