Shelby, North Carolina, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Relationship Management, Financial Needs Assessment, Deposit Account Servicing, Critical Thinking
Ellijay, Georgia, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Relationship Management, Communication Skills
Wilmington, North Carolina, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Relationship Management, Financial Needs Assessment, Deposit Account Servicing, Critical Thinking
Kernersville, North Carolina, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Retail Banking, Business Development, Team Leadership, Performance Management, Customer Service
Kernersville, North Carolina, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Relationship Management, Financial Needs Assessment, Deposit Account Servicing, Critical Thinking
Marietta, Georgia, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Relationship Management, Financial Needs Assessment, Deposit Account Servicing, Critical Thinking
Kernersville, North Carolina, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Sales Leadership, Relationship Management, Customer Service, Business Development, Consumer Loan Origination
Asheville, North Carolina, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Relationship Management, Risk Management
Gastonia, North Carolina, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Relationship Management, Financial Needs Assessment, Deposit Account Servicing, Critical Thinking
Raleigh, North Carolina, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Relationship Management, Communication Skills
Raleigh, North Carolina, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Branch Management, Business Development, Staff Supervision, Customer Service, Performance Management
Raleigh, North Carolina, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Sales Leadership, Relationship Management, Customer Service, Business Development, Consumer Loan Origination
Raleigh, North Carolina, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Relationship Management, Financial Needs Assessment, Deposit Account Servicing, Critical Thinking
Little Rock, Arkansas, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Fraud Investigations, Loss Recovery, Risk Management, Case Oversight, Regulatory Compliance
Jacksonville, Florida, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Financial Transaction Processing, Relationship Management, Cash Handling, Risk Management
Ozark, Arkansas, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Relationship Management, Microsoft Office
Arkadelphia, Arkansas, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Relationship Management, Communication Skills
Cabot, Arkansas, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Branch Management, Business Development, Retail Banking, Team Leadership, Customer Service
Statham, Georgia, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Customer Service, Cash Handling, Financial Transaction Processing, Relationship Management, Risk Management
Woodstock, Georgia, United States · On-site
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptio…
Skills: Sales Leadership, Relationship Management, Consumer Loan Origination, Business Development, Customer Service
Shelby, North Carolina, United States • On-site
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Build professional relationships with customers to identify financial needs and recommend appropriate banking products and services. Manage deposit accounts, process transactions accurately, and collaborate with line of business partners to ensure exceptional customer service.
Requires a high school diploma or equivalent and at least one year of experience in customer service or people interaction. Knowledge of personal finance and banking products is required, while a bachelor's degree and NMLS certification are preferred.
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times
Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
Open and service deposit accounts.
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
Actively promote teamwork, leading by example and taking initiative to assist others.
Provide backup and assistance to other retail banking roles and locations, as necessary.
Model and champion the Bank’s standards for exceptional customer service.
Enthusiastically support the bank’s values and mission.
Display a high degree of integrity, trustworthiness, and professionalism at all times.
Complete all essential training timely.
Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
Maintain consistently good punctuality and attendance to work.
Adhere to all Bank policies, procedures, and guidelines.
Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)
Knowledge of bank policies and procedures
Critical thinking and communication skills
Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
Ability to demonstrate confidence and act as a trusted advisor
Ability to communicate effectively both verbally and in writing
Ability to demonstrate team player approach, capable of thriving in a continually changing environment
Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
Ability to work without close supervision
Ability to maintain confidentiality
Ability to follow policy and procedure including safety and security procedures
Ability to travel to other work locations (e.g., training, staffing shortages), as needed
Skill in using computer and Microsoft Office applications necessary to perform essential job functions
High school diploma or equivalent required; bachelor’s degree preferred
1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
Basic knowledge of personal finance and household budgeting required
Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred
Experience in retail customer service and/or sales preferred
NMLS preferred (required for lending activities)
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
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Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Bank OZK is an industry leader in financial services, combining truly exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re reshaping skylines in some of the largest cities while simultaneously investing in local businesses and economies. With our rich history of cultivating relationships, we strive to provide even greater services that help our communities, large and small, to grow and thrive. Member FDIC | Equal Housing Lender
Offices: 18000 Cantrell Rd, Little Rock, Arkansas 72223, US
Bank OZK is an industry leader in financial services, combining truly exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re reshaping skylines in some of the largest cities while simultaneously investing in local businesses and economies. With our rich history of cultivating relationships, we strive to provide even greater services that help our communities, large and small, to grow and thrive. Member FDIC | Equal Housing Lender
Offices: 18000 Cantrell Rd, Little Rock, Arkansas 72223, US
