Jobs at Bank of Prairie du Sac (Now Hiring) — 1 open

Retail Operations Specialist

Town of Prairie du Sac, Wisconsin, United States · On-site

Mid level

Position Summary Retail Operations Specialist serves as a key resource for supporting operational efficiency, employee development, and customer service initiatives. This position coordinates system updates, trains new P…

Skills: Banking operations, Project management, Employee training, Core system support, Wire transfer processing

Retail Operations Specialist

Bank of Prairie du Sac

Town of Prairie du Sac, Wisconsin, United States • On-site

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Mid level

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Full-time
associate degree
Posted 1d ago
~40 hrs/week

Responsibilities

The Retail Operations Specialist supports operational efficiency by coordinating system updates, training new staff, and managing wire transfer requests. They also lead cross-functional projects and ensure compliance with bank policies and regulatory standards.

Requirements

Candidates should have an associate degree in business, finance, or a related field and three to five years of experience in banking operations or retail banking. Strong organizational, analytical, and communication skills are required, along with proficiency in banking technology platforms.

Full job description

Position Summary

Retail Operations Specialist serves as a key resource for supporting operational efficiency, employee development, and customer service initiatives. This position coordinates system updates, trains new Personal Bankers, processes wire transfer requests, and leads or participates in special projects that support the bank's strategic objectives.

Essential Duties and Responsibilities

Training & Employee Development

Coordinate onboarding and training programs for new Personal Bankers.
Develop and maintain training materials, reference guides, and job aids for the Retail department.
Provide hands-on instruction and coaching to ensure employees understand bank systems, procedures, products, and customer service expectations.
Monitor training progress and provide feedback to management regarding employee development needs.
Serve as an ongoing resource for operational and system-related questions.

Core System Support (Retail focus)

Coordinate, test, and implement updates, enhancements, and releases related to the bank's core processing system.
Serve as a subject matter expert for core system functionality and retail applications.
Research and troubleshooting system issues affecting the Retail department, working with support staff and internal departments to resolve problems.
Assist with system configuration, documentation, procedures, and user support.
Identify opportunities to improve operational efficiency through technology and process enhancements.
Participate in system conversions, upgrades, and new product implementations.

Project Management & Special Assignments

Lead and participate in cross-functional projects that improve processes, services, and operational effectiveness.
Assist with implementation of new products, services, and technology initiatives.
Coordinate project activities, timelines, testing, and documentation.
Gather information, analyze workflows, and recommend process improvements.
Prepare reports, presentations, and updates for management as needed.

Compliance & Risk Management

Adhere to all bank policies, procedures, security standards, and regulatory requirements.
Maintain confidentiality of customer and bank information.
Support internal and external audits, examinations, and compliance reviews.
Promote operational controls and risk management practices throughout assigned responsibilities.

Wire Transfer Processing

Receive, review, and process incoming and outgoing wire transfer requests.
Verify wire instructions and ensure compliance with bank policies, procedures, and regulatory requirements.
Maintain appropriate documentation and complete necessary wire transfer records.
Communicate with customers and bank personnel regarding wire transfer status, exceptions, and inquiries.

Qualifications

Education and Experience

Associate’s degree in business, Finance, Information Systems, or a related field preferred.
Three to five years of banking operations, retail banking, or core system experience preferred.
Experience with wire processing and bank software systems is strongly preferred.
Training or instructional experience is a plus.

Skills and Abilities

Strong knowledge of banking operations.
Excellent organizational and project management skills.
Ability to train employees effectively.
Strong analytical and problem-solving abilities.
High attention to detail and accuracy.
Excellent verbal and written communication skills.
Ability to manage multiple priorities and deadlines.
Proficiency in Microsoft Office applications and banking technology platforms.

Physical Requirements

Ability to sit, stand, and use a computer for extended periods.
Occasional lifting of up to 25 pounds.
Ability to travel to training locations or our branch office as needed.

This role is ideal for a highly organized banking professional who enjoys technology, employee development, operational excellence, and collaborative problem-solving organization.

Related keywords

Retail OperationsBankingCore Processing SystemWire TransferOnboardingTrainingProject ManagementComplianceRisk ManagementOperational EfficiencyMicrosoft OfficeSystem TroubleshootingWorkflow AnalysisBanking SoftwareCustomer Service

About Bank of Prairie du Sac

LinkedIn Visit site

Industry: Banking
Company size: 51-200 employees
Founded: 1916
Headquarters: Prairie du Sac, Wisconsin
LinkedIn followers: 247

Welcome to the official Bank of Prairie du Sac LinkedIn Page! 608.643.3393 www.bankpds.com 555 Park Ave. Prairie du Sac, WI 53578 865 Phillips Blvd. Sauk City, WI 53583 Hours: Monday - Friday Prairie du Sac and Sauk City Drive Up: 8:00 AM to 5:30 PM Lobby: 8:30 AM to 4:30 PM Prairie du Sac Drive Up & Lobby Saturday: 9:00 AM to Noon Sauk City Drive Up Saturday: 9:00 AM to Noon Member FDIC. Bank of Prairie du Sac is an Equal Housing Lender and lends without regard to race, color, religion, national origin, sex, handicap, or familial status. NMLS# 673057

Offices: 555 Park Ave, Prairie du Sac, Wisconsin 53578, US · 865 Phillips Blvd, Sauk City, Wisconsin 53583, US

FinanceBankingFinancial Services

View all jobs at Bank of Prairie du Sac

About Bank of Prairie du Sac

LinkedIn Visit site

Industry: Banking
Company size: 51-200 employees
Founded: 1916
Headquarters: Prairie du Sac, Wisconsin
LinkedIn followers: 247

Offices: 555 Park Ave, Prairie du Sac, Wisconsin 53578, US · 865 Phillips Blvd, Sauk City, Wisconsin 53583, US

FinanceBankingFinancial Services

View all jobs at Bank of Prairie du Sac

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Jobs at Bank of Prairie du Sac (Now Hiring) — 1 open

Retail Operations Specialist

Retail Operations Specialist

Tired of cold applications?

Responsibilities

Requirements

Full job description

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About Bank of Prairie du Sac

About Bank of Prairie du Sac

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