Junior HR Service Centre Advisor / HR Operations Assistant
Chester, England, United Kingdom · On-site
Entry level$3.6B raised
Job Description: Job Title: Junior HR Service Centre Advisor / HR Operations Assistant Corporate Title: Officer Location: Chester Company Overview: At Bank of America, we are guided by a common purpose to help make finan…
Skills: Customer service, Administration, Communication skills, Microsoft Office, IT skills
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San Diego, California, United States · Hybrid
$26/hr–$34/hr
Mid level$3.6B raised
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Washington, District of Columbia, United States · Hybrid
$135k–$182k/yr
Senior+$3.6B raised
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Trinity, Alabama, United States · Hybrid
Mid level$3.6B raised
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Relationship Banker - Clearwater New Port Richey Market
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Financial Center Manager - Concord Financial Center
Concord, New Hampshire, United States · On-site
Entry level$3.6B raised
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Senior Banker - Avenue U and East 21st Street Financial Center - Mandarin Required
New York, New York, United States · On-site
$25/hr–$31/hr
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Vice President, Senior Application Control Specialist, International Technology, Global Payments Solutions Technology
Bangkok, Thailand · Hybrid
Senior+$3.6B raised
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Job Description: Job Title: Global Financial Crimes Senior Investigator Corporate Title: Assistant Vice President Location: Dublin Company Overview: At Bank of America, we are guided by a common purpose to help make fina…
Vice President, Senior Application Control Specialist, International Technology, Global Payments Solutions Technology
Kuala Lumpur, Kuala Lumpur, Malaysia · Hybrid
Senior+$3.6B raised
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Vice President, Technology Development Lead, International Technology, Global Payments Solutions Technology
Singapore, Singapore · Hybrid
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Relationship Banker - Manhattan East Market - Spanish Required
New York, New York, United States · On-site
$25/hr–$26/hr
Entry level$3.6B raised
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Adaptability, Business Acumen, Customer Focus, Oral Communications, Problem Solving
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Adaptability, Business Acumen, Customer Focus, Oral Communications, Problem Solving
East Hartford, Connecticut, United States · Hybrid
$34/hr–$65/hr
Mid level$3.6B raised
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Skills: Calendar management, Travel coordination, Expense management, Stakeholder management, Communication
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Relationship Banker - Cross Creek Financial Center
Spring Lake Heights, New Jersey, United States · On-site
Entry level$3.6B raised
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
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Full-time
Private healthcare, Annual health screen, Pension plan, Life assurance, Group income protection, Back-up childcare
Posted 13d ago
~40 hrs/week
Responsibilities
The Junior HR Service Centre Advisor provides first-line support to employees and HR colleagues via phone, web chat, and online channels. They are responsible for resolving routine HR and payroll queries while maintaining accurate employee records and case documentation.
Requirements
Candidates should have experience in a customer service, administration, or contact centre environment with strong communication and IT skills. A careful, accurate approach to handling sensitive information and a willingness to learn HR systems are essential.
Full job description
Job Description:
Job Title: Junior HR Service Centre Advisor / HR Operations Assistant
Corporate Title: Officer
Location: Chester
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Location Overview:
Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.
Role Summary
The Junior HR Service Centre Advisor provides first-line support to employees, former employees, HR colleagues and third parties through telephone, web chat and online enquiry channels. The role focuses on delivering excellent customer service, resolving routine HR and payroll queries and supporting the administration of HR processes while building knowledge and experience within a service centre environment.
Key Responsibilities
Customer Service Support
Respond to employee enquiries via phone, web chat and online forms, aiming to resolve queries at first contact where possible.
Escalate complex or sensitive matters to senior colleagues as appropriate.
Deliver a professional, helpful and customer-focused service at all times.
HR Administration
Process employment verification letters and professional qualification applications accurately and within service level expectations.
Update employee records and maintain clear case notes in HR and case management systems.
HR & Payroll Support
Provide guidance on basic HR policies, procedures, payroll queries and system navigation.
Use available knowledge resources to research and answer employee queries accurately.
Team Support
Contribute to team coverage across phone and web chat schedules.
Take part in training, knowledge sharing and continuous learning across the team.
Build knowledge in a designated subject matter area under supervision.
Essential Experience & Skills
Experience in a customer service, administration or contact centre environment.
Clear communication skills, with the ability to interact professionally with employees at all levels.
Good Microsoft Office and general IT skills.
Careful, accurate approach with good attention to detail.
Ability to manage workload in a busy service environment.
Willingness to learn HR processes and systems.
Ability to work effectively as part of a team while taking ownership of individual tasks.
Understanding of confidentiality and handling sensitive information.
Desirable
Previous HR administration experience.
Exposure to HR systems such as Workday, or case management tools such as Salesforce.
Knowledge of HR processes within a corporate or financial services environment.
Benefits of working at Bank of America:
UK
Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
Access to an Employee Assistance Program for confidential support and help for everyday matters
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
Bank of America:
Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading.
This LinkedIn company page is moderated. For more information, please visit: https://bit.ly/32FDdQr.
For account issues, please visit: https://bit.ly/2GeTIeP.
Offices: 100 North Tryon Street, Charlotte, NC 28202, US · 16001 Dallas Pkwy, Addison, TX 75001, US · 3123 N Scottsdale Rd, Scottsdale, AZ 85251, US · 135 S La Salle St, Chicago, IL 60603, US · 500 W 7th St, Fort Worth, TX 76102, US
Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading.
This LinkedIn company page is moderated. For more information, please visit: https://bit.ly/32FDdQr.
For account issues, please visit: https://bit.ly/2GeTIeP.
Offices: 100 North Tryon Street, Charlotte, NC 28202, US · 16001 Dallas Pkwy, Addison, TX 75001, US · 3123 N Scottsdale Rd, Scottsdale, AZ 85251, US · 135 S La Salle St, Chicago, IL 60603, US · 500 W 7th St, Fort Worth, TX 76102, US