Saint-Louis, Grand Est, France · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Operations Support, Leadership, Data Analysis, Project Management, Risk Management
Melville, Saskatchewan, Canada · Hybrid
$176k–$232k/yr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Merchant acquisition, Payment processing, Team leadership, Strategic planning, Relationship management
Raleigh, North Carolina, United States · On-site
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Routing And Switching, Network Troubleshooting, Cisco Nexus, Cisco ACI, VMware NSX
New York, New York, United States · Hybrid
$97k–$195k/yr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Compliance, Operational Risk Management, Fixed Income Markets, Swaps, Derivatives
Patchogue, New York, United States · On-site
$28/hr–$33/hr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Financial planning, Investment management, Client relationship management, Referral management, Risk management
Sammamish, Washington, United States · On-site
$26/hr–$30/hr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Client Management, Client Solutions Advisory, Customer and Client Focus, Referral Identification, Risk Management
Los Angeles, California, United States · Hybrid
$136k–$300k/yr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Investment Management, Asset Allocation, Portfolio Construction, Risk Management, Client Relationship Management
Bromley, England, United Kingdom · Hybrid
Job Description: Job Title: Lead UI Developer – Single Dealer Platform (TypeScript / RxJS / React) Corporate Title: Up to VP Location: Bromley Company Overview: At Bank of America, we are guided by a common purpose to he…
Skills: TypeScript, React, RxJS, WebSockets, Server-Sent Events
Pennington, Alabama, United States · Hybrid
$225k–$298k/yr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Business Development, Client Management, Client Solutions, Advisory, Risk Management
Pennington, Alabama, United States · Hybrid
$97k–$195k/yr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Compliance, Operational Risk, Risk Management, Regulatory Compliance, Issue Management
Bay Harbor Islands, Florida, United States · On-site
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Relationship building, Cash handling, Customer service, Sales, Financial advisory
Jersey City, New Jersey, United States · Hybrid
$141k–$205k/yr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Analytical Thinking, Architecture, Result Orientation, Solution Design, Technical Strategy Development
Miami Beach, Florida, United States · On-site
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Coaching, Customer Service, Management, Performance Management, Talent Development
Doral, Florida, United States · On-site
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Relationship building, Cash handling, Customer service, Sales, Critical thinking
Charlotte, North Carolina, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Attention to detail, Multi-tasking, Customer and client focus, Oral communications, Problem solving
Pennington, Alabama, United States · Hybrid
$91k–$132k/yr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Wealth Planning, Estate Planning, Fiduciary Services, Relationship Management, Business Development
New York, New York, United States · On-site
$82k–$132k/yr
Job Description: The Business Support Associate provides operational and administrative support to business teams, acting as a key liaison between employees, management, vendors, and support functions. This role coordina…
Skills: Operational support, Administrative support, Onboarding, Vendor management, Project coordination
Riverhead, New York, United States · Hybrid
$72k–$90k/yr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Coaching, Customer Service, Management, Performance Management, Talent Development
Los Angeles, California, United States · Hybrid
$177k–$300k/yr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Wealth planning, Estate planning, Financial planning, Executive compensation, Tax planning
Dallas, Texas, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Account management, Attention to detail, Customer and client focus, Prioritization, Written communications
Saint-Louis, Grand Est, France • Hybrid
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The Operations Support Lead III is responsible for driving operational readiness, project ownership, and process optimization within the Credit Assistance team. This role involves analyzing business data to identify risks, remediating complex system issues, and providing mentorship to team members.
Candidates must have at least one year of current Operations Support leadership experience within the Credit Assistance team. Proficiency in MS Office products, strong interpersonal skills, and the ability to influence stakeholders without direct authority are required.
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers to ensure employees are ready to serve clients. Key responsibilities include creating, analyzing, and automating business reporting to identify risks and trends, administering bank or LOB programs/policies/procedures, remediating complex system issues, and provisioning employees with the tools necessary to assist clients. Job expectations include strong working knowledge of the business unit’s operations and keen risk management focus.
The Operations Support Lead III serves as a senior operational support partner within the Operations Support team for Credit Assistance, driving the successful execution of business priorities, operational controls, and strategic initiatives. This role is responsible for project ownership, process optimization, reporting and analytics, risk mitigation, and stakeholder management. The Operations Support Lead III directly supports Operations Managers, Senior Group Operations Managers, Operations Performance Managers, on-site support, platform partners, and change leaders to ensure operational readiness and execution excellence.
Provides employees with the tools needed to assist clients while resolving toxic access scenarios (may include equipment, system access, skilling, etc.)
Remediates complex system issues escalated by Business Support Lead II's
Designs and maintains SharePoint, creating workflows to simplify processes
Assists operations with performance analysis to address outliers
Partners with technology and platform engineering to test system impacts of planned updates
Partners with the leadership team on a full range of initiatives, projects, and ad-hoc requests, including process improvement, project management, reporting, data analysis, and executive presentations
Expense management through device recovery, asset utilization, and equipment management
Work independently, multi–task, manage time wisely; handle confidential and sensitive material with highest degree of integrity
Maintain accuracy & thoroughness to monitor own work to ensure quality
Remediate complex system issues while analyzing trends, outliers, and data sets to translate findings into actionable recommendations
Supports communication, coordination, connectivity, and mentorship across the team
Site support including remediation, audit coordination, executive visit planning, workspace management, and onboarding logistics
Assist with process and procedure updates in line with business changes
Record retention and execution
Quickly and accurately condense robust and complex data from various sources into meaningful information to drive strategic change
Serves as a mentor and subject matter expert for Operations Support Leads, fostering knowledge sharing, capability development, and consistent execution of best practices
1+ years of current Operations Support (OSL) Leadership experience within the Credit Assistance Operations Support Team
Must be highly proficient with MS Office Products (Outlook, Word, Excel, PowerPoint, and Copilot)
Strong interpersonal skills and executive presence with proven ability to influence key stakeholders, build/deepen relationships, have courageous conversations, and influence without direct authority
Ability to understand broader business objectives and connect day-to-day activities with larger organizational priorities and risk management goals
Ability to manage diverse workloads and prioritize competing priorities accordingly
Must be able to work independently (although part of a team) and demonstrate strong reasoning skills and good judgment
Ability to learn and adapt to new information, procedures, and technology platforms swiftly
Excellent attention to detail and organizational skills
Ability to be proactive and take initiative while anticipating future issues or challenges before they arise
Strong analytical and problem-solving skills, with proven ability to interpret data and translate insights into actionable business recommendations
Advanced PowerPoint, Excel, Copilot, and Outlook experience
Execution-oriented and results-focused self-starter able to work independently
Excellent written and oral communication skills at all levels (i.e. colleagues to senior management)
A pragmatic and flexible attitude towards problem solving and a consultative working style
Access and Identity Management
Critical Thinking
Problem Solving
Research
Technical Troubleshooting
Adaptability
Attention to Detail
Business Operations Management
Influence
Prioritization
Administrative Services
Business Acumen
Planning
Reporting
Written Communications
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading. This LinkedIn company page is moderated. For more information, please visit: https://bit.ly/32FDdQr. For account issues, please visit: https://bit.ly/2GeTIeP.
Offices: 100 North Tryon Street, Charlotte, NC 28202, US · 16001 Dallas Pkwy, Addison, TX 75001, US · 3123 N Scottsdale Rd, Scottsdale, AZ 85251, US · 135 S La Salle St, Chicago, IL 60603, US · 500 W 7th St, Fort Worth, TX 76102, US
Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading. This LinkedIn company page is moderated. For more information, please visit: https://bit.ly/32FDdQr. For account issues, please visit: https://bit.ly/2GeTIeP.
Offices: 100 North Tryon Street, Charlotte, NC 28202, US · 16001 Dallas Pkwy, Addison, TX 75001, US · 3123 N Scottsdale Rd, Scottsdale, AZ 85251, US · 135 S La Salle St, Chicago, IL 60603, US · 500 W 7th St, Fort Worth, TX 76102, US
