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Muncie, Indiana, United States • On-site
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Serves as the primary point of contact for Housing and Residence Life, managing high-volume communications and front-desk operations. Provides administrative support to the leadership team and manages housing records and special operational projects.
Requires an Associate's degree or equivalent experience with 1-3 years of administrative support experience. Proficiency in Microsoft Office and experience in a higher education environment are preferred.
Candidates for searches must have current authorization to be employed in the United States without employer sponsorship.
Duties & Responsibilities:
1. Deliver high-quality customer service to students, families, campus partners, and community members through phone, email, and in-person interactions. Respond to inquiries, provide accurate housing information, and de-escalate concerns with professionalism and care.
2. Perform front desk/reception duties, including answering multi-line phones, managing shared email inboxes, greeting visitors, and handling mail and deliveries. Manage after-hours voicemail messaging and ensure timely follow-up and distribution of messages.
3. Provide administrative support to Housing Operations team consisting of 6 individuals, including scheduling, coordination, and document preparation.
4. Utilize the housing management system (e.g., StarRez) and other technologies to maintain records, track communications, and support case management.
5. Serve as a primary point of contact for orientation housing, early arrivals, and interim housing and a back-up point of contact for housing operations processes, including contracts, renewals, interim and short-term housing, and summer conference housing.
6. Assist with ESA/ADA accommodation processes, including documentation review, coordination, and placement support.
7. Lead and support special projects such as residency exemption requests, contract cancellation processes, and administrative support for affiliated review committees.
8. Assist with summer conference operations, including client communication and record maintenance within the housing system.
9. Maintain accurate files, documentation, and detailed case notes in accordance with departmental standards.
10. Collaborate with team members and provide cross-functional support as needed.
11. Perform other related duties and projects as assigned.
12. Maintain regular and predictable attendance.
University Housing office at 765-285-8000.
Please follow upload instructions to attach any supporting documents listed below.
Important: Do not use the Autofill feature when uploading your resume.
1. Resume
2. Cover Letter detailing your qualifications for the position.
At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.
When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.
Let's fly together toward a secure and prosperous tomorrow.
We have developed a calculator that show you the value of our core benefits. Select the Total Compensation Calculator - Staff (Exempt) and download our calculator spreadsheet.
The R. Wayne Estopinal College of Architecture and Planning is a vibrant, close-knit community housed in Ball State’s Architecture and Applied Technology Buildings. OUR STUDENTS: • Are exposed to creative challenges, community engagement, and world cultures. • Experience the latest technologies in virtual and augmented reality, digital fabrication, and robotic construction. • Learn how to apply design thinking principles to problems and create solutions that transform professional practices to better serve their communities. Follow us on Twitter, Instagram, Facebook, YouTube, and our Blog at https://blogs.bsu.edu/cap/ #BallStateCAP | @BallStateCAP
Offices: McKinely Ave, Muncie, Indiana 47306, US
The R. Wayne Estopinal College of Architecture and Planning is a vibrant, close-knit community housed in Ball State’s Architecture and Applied Technology Buildings. OUR STUDENTS: • Are exposed to creative challenges, community engagement, and world cultures. • Experience the latest technologies in virtual and augmented reality, digital fabrication, and robotic construction. • Learn how to apply design thinking principles to problems and create solutions that transform professional practices to better serve their communities. Follow us on Twitter, Instagram, Facebook, YouTube, and our Blog at https://blogs.bsu.edu/cap/ #BallStateCAP | @BallStateCAP
Offices: McKinely Ave, Muncie, Indiana 47306, US
