We are currently hiring an End User Support Specialist to expand our IT Department End User Support team. This position will be a part of our End User Support Helpdesk team and will assist employees with personal compute…
Skills: Troubleshooting, Workstation Configuration, Windows OS, MS Office 365, Active Directory
We are currently seeking Gas Designer(s) for our Gas Discipline focused on natural gas utility projects. This position ideally works out of our one of our offices (either Rochester, NY or Bedford, NH – remote status will…
Skills: AutoCAD Plant 3D, AutoCAD Civil 3D, 3D Scanning, GPS Point Collection, Construction Drawing Production
We are currently seeking Gas Designer(s) for our Gas Discipline focused on natural gas utility projects. This position ideally works out of our one of our offices (either Rochester, NY or Bedford, NH – remote status will…
Skills: AutoCAD Plant 3D, AutoCAD Civil 3D, 3D Scanning, GPS Point Collection, Construction Drawing Production
Portsmouth, New Hampshire, United States · On-site
$125k–$160k/yr
Senior+
We are currently seeking Senior Gas Project Engineer(s) for our gas group in several locations throughout the North East. If you have interest in any of these locations, we would encourage you to apply. The ideal candida…
We are currently seeking Senior Gas Project Engineer(s) for our gas group in several locations throughout the Portland, ME area. If you have interest in any of these locations, we would encourage you to apply. The ideal …
We are currently seeking Senior Gas Project Engineer(s) in a hybrid setting located somewhere in Central NY, Western NY, or Northwestern PA. The ideal candidate has at least a Bachelor’s degree in Civil or Mechanical Eng…
Skills: AutoCAD, Project Management, Cost Estimation, Risk Assessment, SAP Work Management System
We are currently seeking a Senior Civil Engineer with a minimum of 15 years of experience for our Poughkeepsie, NY location. This demanding and fast paced position will require a personable candidate with extensive exper…
Skills: Civil Engineering, Project Management, Site Planning, Storm Water Management, Water And Wastewater Design
LaBella is seeking experienced Construction Inspectors with a minimum of 3 - 5 years of relevant professional experience. Duties: The Construction Inspector is responsible for construction observation and documentation o…
Skills: Construction Observation, Documentation, Construction Document Interpretation, Field Report Preparation, Record Document Preparation
LaBella is seeking experienced Construction Inspectors with a minimum of 3 - 5 years of relevant professional experience. Duties: The Construction Inspector is responsible for construction observation and documentation o…
Skills: Construction Observation, Documentation, Construction Document Interpretation, Field Report Preparation, Record Document Preparation
LaBella is currently seeking a Project Manager in Civil Engineering in our Land Development Group out of our Rochester, Syracuse, or Buffalo Offices. Independently manage Land Development Civil Engineering projects from …
Skills: Project Management, Civil Engineering, Land Development Design, Stormwater Design, Site Planning
Greensboro, North Carolina, United States · On-site
Senior
LaBella is currently seeking a Project Manager in Civil Engineering in our Land Development Group in our Greensboro, NC office. Job Duties Independently manage Land Development Civil Engineering projects from start to fi…
Skills: Project Management, Civil Engineering, Land Development Design, Stormwater Design, Site Planning
LaBella is currently seeking a full-time Civil Engineer in our Land Development group in Latham, NY. Responsibilities Development of detailed site and grading plans and erosion and sediment control plans Storm water mana…
Skills: Site Planning, Grading Plans, Erosion And Sediment Control, Storm Water Management, Water And Wastewater Design
We are sourcing candidates for a Civil Designer position in our Scranton office designing site plans for land development projects. Work independently and collaboratively on planning, design, and/or research on conventio…
Skills: Auto Cad, Civil 3D, Site Planning, Land Development, Civil Engineering Design
Charlotte, North Carolina, United States · On-site
Senior+
LaBella Associates is a multi-discipline firm that is focused on projects in and around the communities in which we live. Headquartered in Rochester, additional offices in the northeast as well as the Carolinas support e…
Skills: Project Management, Site Planning, AutoCAD, Civil 3D, Master Planning
We are currently hiring a Lead Engineer - Substations in LaBella’s Program Management Services Division at our client’s office. The Program Management Services Division at LaBella provides comprehensive management servic…
If you're passionate about the design and function of the built environment, find beauty in and want to protect the natural environment, and want to work with others that feel the same, join our team! LaBella’s multi-dis…
Skills: Topographic Surveying, Boundary Surveying, Construction Staking, GPS, Robotic Total Stations
LaBella is currently looking to hire an Environmental Scientist / Geologist / Engineer in our growing, multi-disciplinary, Brooklyn, NY office. LaBella is a 100% employee-owned firm with more than 2,000 professionals in …
Skills: Groundwater Sampling, Soil Vapor Sampling, Phase I Environmental Site Assessments, Phase II Environmental Site Assessments, AutoCAD
We are currently seeking qualified candidates for a Survey Crew Chief opening in our Scranton, PA office. LaBella fosters a team-oriented atmosphere and emphasizes unparalleled client services. As a Survey Crew Chief for…
Skills: Topographic Surveying, Boundary Surveying, ALTA/ASCM Land Title Surveys, Construction Staking, Terrestrial LiDAR
If you're passionate about the design and function of the built environment, find beauty in and want to protect the natural environment, and want to work with others that feel the same, join our team! LaBella’s multi-dis…
Skills: Topographic Surveying, Boundary Surveying, Construction Staking, Structure Monitoring, GPS
We are seeking a detail-oriented and collaborative HR Generalist to support daily human resources operations for a growing Architecture/Engineering firm with approximately 2,100 employees across multiple states. This rol…
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$65k–$75k/yr
Full-time
professional certificate
Flexible Work Schedule, Health Insurance, Dental Insurance, 401k Plan With Employer Match, Paid Parental Leave, Short Term Disability
Posted 17h ago
~40 hrs/week
Responsibilities
The specialist will troubleshoot and document computer and software issues for employees across 30+ office locations using a ticketing system. Responsibilities also include building and configuring workstations and providing on-call support as needed.
Requirements
Candidates should have 3-5 years of desktop support experience and proficiency in Windows OS, Office 365, and Active Directory. Experience with Autodesk, Deltek, and IT certifications are considered desirable.
Full job description
We are currently hiring an End User Support Specialist to expand our IT Department End User Support team. This position will be a part of our End User Support Helpdesk team and will assist employees with personal computer, software, and other issues for our 30+ office locations throughout the USA and Europe.
The IT Department at LaBella provides network, hardware, software, and overall IT and Design Tech services to the entire LaBella organization, including all LaBella companies. Successful candidates shall be trustworthy, have positive attitude, and be self-motivated with the willingness to learn and continue building their knowledge.
Responsibilities
Troubleshoot and document issues using the Helpdesk ticketing system to help users resolve computer and software issues.
Build and configure workstations as needed
Support all offices, some travel between offices will be required
On-call hours may be required
Perform other IT tasks as designated
3-5 years’ experience with desktop/end-user support
IT certifications desirable
Proficient in Windows OS, MS Office 365, Active Directory, MS NTFS
Familiar with MS Teams, Zoom, WebEx, SharePoint and other video conferencing and file sharing apps
Autodesk and Deltek experience desirable
Experience with Manage Engine suite of products desirable
Experience imaging machines prior to deployment, re-imaging upon equipment return
Strong communication skills, attention to detail, and the ability to troubleshoot with IT challenged users
Strong organizational skills
Salary Range: $65,000 to $75,000 The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.
Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.
Flexible Work Schedule
Health/Dental Insurance
401k Plan with Employer Match
Paid Parental Leave
Short & Long Term Disability
Profit Sharing
Paid Time Off
Leadership Development Program
Fitness Reimbursement
Tuition Reimbursement
Referral Bonus Program
Wellness Program
Team Building Events
Community Service Events
LaBella is committed to facilitating a culture where diversity, equity, and inclusion are respected, valued, and celebrated by implementing thoughtful, practical, and innovative strategies that support our employees and serve the communities in which we reside. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws.
LaBella Associates does not accept unsolicited resumes from recruiting professionals or agencies, nor do we accept resumes from any source that does not reference a specific, open position. LaBella Associates will not be responsible for any fees arising from the use of resume submitted by recruiting professionals or agencies that do not have a current placement fee agreement with LaBella Associates. All initial communication with recruiting professionals or agencies must go through human resources.
Related keywords
End User SupportHelpdeskIT SupportWindows OSMS Office 365Active DirectoryMS NTFSMS TeamsZoomWebExSharePointAutodeskDeltekManage EngineMachine ImagingDesktop Support
At LaBella Associates, our job is to create – structures, plans, ideas, results. As a nationally recognized Design Professional Corporation, that’s a given, right? But here’s what really drives us: creating partnership between our team and our clients. So much so that we become one team, unified in the unrelenting pursuit of exceptional on each and every project. Reliability. Accountability. Collaboration. Respect. Not skills we went to school for, but innate in LaBella team members.
The pursuit of partnership is embedded in our culture—has been since our inception in 1978. And it affects client outcomes in profound ways. It means we’re built to expertly execute projects from start to finish. That we have the talent and resources to take on any challenge. That projects are completed on time, on budget, and beyond expectations. And that we win awards – not just for our talent, but also for our ethics, employee culture, and growth.
Headquartered in Rochester, NY, LaBella is home to more than 2,000 multi-disciplinary consultants who plan, design, engineer, and manage public and private projects that enrich our communities. Our expertise is recognized in infrastructure, buildings, environmental, and energy projects throughout the eastern United States and Spain, with recent expansion into the United Kingdom. Across the breadth of LaBella’s disciplines and services, a legacy of exceptional quality and value are the common threads. Those outcomes are made possible by something even more foundational to our company and our culture—an enduring commitment to client partnership.
Offices: 300 State Street, Suite 201, Rochester, New York 14614, US · Olympic Towers, 300 Pearl Street, Suite 130, Buffalo, New York 14202, US · 105 N Tioga St, Suite 200, Ithaca, New York 14850, US · 316 S Clinton St, 2nd Floor, Syracuse, New York 13202, US · 4 British American Blvd, Latham, New York 12110, US
At LaBella Associates, our job is to create – structures, plans, ideas, results. As a nationally recognized Design Professional Corporation, that’s a given, right? But here’s what really drives us: creating partnership between our team and our clients. So much so that we become one team, unified in the unrelenting pursuit of exceptional on each and every project. Reliability. Accountability. Collaboration. Respect. Not skills we went to school for, but innate in LaBella team members.
The pursuit of partnership is embedded in our culture—has been since our inception in 1978. And it affects client outcomes in profound ways. It means we’re built to expertly execute projects from start to finish. That we have the talent and resources to take on any challenge. That projects are completed on time, on budget, and beyond expectations. And that we win awards – not just for our talent, but also for our ethics, employee culture, and growth.
Headquartered in Rochester, NY, LaBella is home to more than 2,000 multi-disciplinary consultants who plan, design, engineer, and manage public and private projects that enrich our communities. Our expertise is recognized in infrastructure, buildings, environmental, and energy projects throughout the eastern United States and Spain, with recent expansion into the United Kingdom. Across the breadth of LaBella’s disciplines and services, a legacy of exceptional quality and value are the common threads. Those outcomes are made possible by something even more foundational to our company and our culture—an enduring commitment to client partnership.
Offices: 300 State Street, Suite 201, Rochester, New York 14614, US · Olympic Towers, 300 Pearl Street, Suite 130, Buffalo, New York 14202, US · 105 N Tioga St, Suite 200, Ithaca, New York 14850, US · 316 S Clinton St, 2nd Floor, Syracuse, New York 13202, US · 4 British American Blvd, Latham, New York 12110, US