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Full-time
bachelor degree
Posted 5h ago
~40 hrs/week
Responsibilities
The Guest Relation Officer is responsible for providing a warm welcome to passengers, managing onboard guest needs, and coordinating with the crew to ensure service quality. They also handle professional announcements, gather guest feedback, and actively promote boat upselling opportunities.
Requirements
Candidates must hold a Bachelor's degree in Hospitality Management or a related field and possess at least one year of experience in the hospitality industry. Strong communication skills, proficiency in Microsoft Office, and the ability to work in a dynamic, service-focused environment are required.
Full job description
AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer (BOAT) for our AYANA Komodo resort. The successful candidate will be a highly motivated and energetic team player who is passionate about delivering exceptional customer service. The Guest Relation Officer is responsible for providing guests with a warm welcome and ensuring their stay is comfortable and enjoyable.
Responsibilities
Greet passengers/guests during boarding and disembarking, provide orientation and answer queries regarding boat facilities, safety, and itinerary.
Coordinate with crew, kitchen, and service staff to meet guest needs (e.g. food, drinks, activities), assist in organizing special requests, events, or celebrations on board.
Make clear and professional announcements regarding schedules, stops, or activities, handle multilingual communication if required.
Gather guest feedback and report issues to management, assist in improving service quality and guest satisfaction for future trips
Boat upselling through a pre-arrival email, at check-in, and during breakfast, lunch, or dinner service.
A Bachelor’s degree in Hospitality Management or a related field, demonstrating a solid educational foundation in service and operations.
1 year of proven experience in the hospitality industry, preferably in guest-facing or service-focused roles.
Exceptional interpersonal and communication skills, with the ability to engage effectively with guests, colleagues, and cross-functional teams.
Highly organized with strong attention to detail; capable of multitasking and managing priorities in a dynamic environment.
Proficient in Microsoft Office and hotel management systems, with a strong commitment to delivering outstanding customer service and guest satisfaction.
AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.
Offices: Karang Mas Estate, JalanKarang Mas Sejahtera, Jimbaran, Bali 80364, ID · AYANA Komodo, Pantai Waecicu, Labuan Bajo, Nusa Tenggara Timur 86554, ID
AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.
Offices: Karang Mas Estate, JalanKarang Mas Sejahtera, Jimbaran, Bali 80364, ID · AYANA Komodo, Pantai Waecicu, Labuan Bajo, Nusa Tenggara Timur 86554, ID