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Jobs at AYANA Hospitality (Now Hiring) — 13 open

AYANA Hospitality logoAYANA Hospitality

Japanese Guest Relation Officer (Native/Speaker) | AYANA Komodo

Komodo, East Nusa Tenggara, Indonesia · On-site

Entry level

AYANA Hospitality is excited to offer the position of Japanese Guest Relation Officer (Native/Speaker) at our stunning AYANA Komodo resort. This role is critical in cultivating a welcoming atmosphere for our guests, ensu…

Skills: Japanese Fluency, English Fluency, Guest Relations, Customer Service, Problem Solving

AYANA Hospitality logoAYANA Hospitality

Assistant Director of Sales | AYANA, Midplaza JAKARTA

Special capital Region of Jakarta, Java, Indonesia · On-site

Senior

AYANA Hospitality is in search of a dynamic Assistant Director of Sales for our prestigious AYANA Midplaza Jakarta property. This role calls for a strategic thinker with a passion for the hospitality industry and a prove…

Skills: Sales Strategy, Team Management, Account Management, Contract Negotiation, Market Analysis

AYANA Hospitality logoAYANA Hospitality

Maintenance Club House Supervisor ǀ Riverside Golf Club

Gunung Putri, West Java, Indonesia · On-site

Mid level

Riverside Golf Club is seeking an experienced and motivated Maintenance Club House Supervisor to join our team. This role, will oversee the maintenance operations of the club house, ensuring that all facilities are in ex…

Skills: Leadership, Team Management, Preventative Maintenance, Facility Inspection, Budgeting

AYANA Hospitality logoAYANA Hospitality

Front Office Staff │Riverside Golf Club

Gunung Putri, West Java, Indonesia · On-site

Entry level

Riverside Golf Club is the most stunning and dramatic golf Indonesia with 18-hole par 72 championship course set along the Cikeas River within the beautiful province of Bogor, Indonesia. Designed by golf legend and great…

Skills: Customer Service, Cash Handling, Communication Skills, Multitasking, Credit Card Processing

AYANA Hospitality logoAYANA Hospitality

MICE Sales Manager - Mandarin Speaking | AYANA BALI

Bali, Indonesia · On-site

Mid level

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales t…

Skills: MICE Sales, Mandarin Fluency, Business Development, Cold Calling, Market Trend Analysis

AYANA Hospitality logoAYANA Hospitality

Admin Security | AYANA Midplaza, JAKARTA

Special capital Region of Jakarta, Java, Indonesia · On-site

Entry level

AYANA Midplaza Jakarta is seeking a detail-oriented and proactive Security Admin to support our security operations. This role is vital in ensuring smooth administrative processes, supporting the security team, and maint…

Skills: Security Administration, Record Management, Scheduling, Microsoft Office Suite, English Communication

AYANA Hospitality logoAYANA Hospitality

Assistant Director of Sales | AYANA BALI

Bali, Indonesia · On-site

Mid level

Join our team and be part of the continued success of Bali’s largest integrated resort. We offer an exciting career opportunity for an individual with the following details: Summary of Responsibilities: Develop and imple…

Skills: FIT & Leisure Strategy, Team Leadership, Revenue Growth, Market Analysis, Client Relationship Management

AYANA Hospitality logoAYANA Hospitality

Sales Coordinator | AYANA BALI

Bali, Indonesia · On-site

Mid level

Join our team and be part of the continued success of Bali’s largest integrated resort. We offer an exciting career opportunity for an individual with the following details: Summary of Responsibilities: Administration Su…

Skills: Sales Strategy, Administrative Support, Digital Marketing, Content Creation, Social Media Management

AYANA Hospitality logoAYANA Hospitality

Hostess | AYANA BALI

Bali, Indonesia · On-site

Mid level

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Hostess to work with our Food & Beverage team at the finest 5-star luxury resort in Bali. Responsibilities W…

Skills: Guest Relations, Reservation Management, English Communication, Customer Service, Phone Etiquette

AYANA Hospitality logoAYANA Hospitality

Senior Frontend Engineer (Bali Base)

Jimbaran, Bali, Indonesia · On-site

Senior

AYANA Hospitality is one of the leading hotel management companies in Indonesia. We pride ourselves on creating extraordinary guest experiences through our luxurious resorts and outstanding service. We are seeking a tale…

Skills: HTML, CSS, JavaScript, React, Next.js

AYANA Hospitality logoAYANA Hospitality

Pastry Chef | AYANA Komodo

Ouaké, Donga Department, Benin · On-site

Senior

AYANA Hospitality is a renowned luxury resort company known for its exceptional service and exquisite culinary experiences. We are currently seeking a skilled and talented Pastry Chef to join our team at AYANA Komodo, lo…

Skills: Pastry Production, Bakery Production, Dessert Creation, Confections, Leadership

AYANA Hospitality logoAYANA Hospitality

Assistant Banquet & In Room Dinning Manager | AYANA Komodo

Komodo, East Nusa Tenggara, Indonesia · On-site

Mid level

The Assistant Banquet Manager is responsible for supporting the Food & Beverage Manager in overseeing banquet and event operations to ensure smooth service delivery, guest satisfaction, and operational excellence. This r…

Skills: Banquet Operations, People Management, Budgeting, Cost Control, Team Development

AYANA Hospitality logoAYANA Hospitality

Income Audit Supervisor | AYANA Komodo

Komodo, East Nusa Tenggara, Indonesia · On-site

Mid level

To ensure hotel revenue is balanced, controlled, complete and accurately reported each day Perform spot audit on rooms periodically, checking against housekeeping report Complete any other projects, tasks or activities a…

Skills: Income Audit, Revenue Reconciliation, Financial Reporting, Opera PMS, Leadership

AYANA Hospitality logo

Japanese Guest Relation Officer (Native/Speaker) | AYANA Komodo

AYANA Hospitality

Komodo, East Nusa Tenggara, Indonesia • On-site

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Entry level

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  • Full-time
  • associate degree, bachelor degree
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

The role focuses on welcoming guests and providing premium service to ensure a memorable stay at the resort. Key duties include attending to VIPs, promoting amenities, and addressing customer complaints.

Requirements

Candidates must be fluent in Japanese (minimum N2 certification) and English with a diploma in Hotel Management or a related field. A bachelor's degree is preferred, though fresh graduates are welcome to apply.

Full job description

AYANA Hospitality is excited to offer the position of Japanese Guest Relation Officer (Native/Speaker) at our stunning AYANA Komodo resort. This role is critical in cultivating a welcoming atmosphere for our guests, ensuring they receive premium service throughout their stay. You will use your language skills and hospitality expertise to create memorable experiences.

Responsibilities
  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relation Manager when needed
  • Ensure compliance with health and quality standards
  • Fluent in Japanese (with a minimum N2 certification for Japanese speakers), and strong command of the English language
  • Diploma in Rooms Division, Hotel Management, or a related discipline is required. While a Bachelor's degree is preferred, fresh graduates are welcome to apply
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a customer-centric approach
  • Positive Working
  • Great Environment
  • Supportive Team Work

Related keywords

Japanese N2HospitalityGuest RelationsVIP ServiceRooms DivisionHotel ManagementCustomer CentricKomodoAYANA Hospitality

About AYANA Hospitality

LinkedInVisit site

Award-winning Hotels and Resorts

Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1996
Headquarters
Jimbaran, Bali
LinkedIn followers
143,370

AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.

Offices: Karang Mas Estate, JalanKarang Mas Sejahtera, Jimbaran, Bali 80364, ID · AYANA Komodo, Pantai Waecicu, Labuan Bajo, Nusa Tenggara Timur 86554, ID

World-class accommodationPersonalized serviceIntegrated facilitiesand Luxury hotelService IndustryHospitalityHotel
View all jobs at AYANA Hospitality

About AYANA Hospitality

LinkedInVisit site

Award-winning Hotels and Resorts

Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1996
Headquarters
Jimbaran, Bali
LinkedIn followers
143,370

AYANA, named after the Sanskrit word for ‘a place of refuge' is a globally respected owner and creator of iconic destinations. We believe hospitality should nurture the wellbeing of our guests and communities. That travel should bring joy, invigorate the senses and enliven the mind. And that our success depends on achieving harmony with self, others and nature. We exist to craft iconic destinations and voyages that provide exceptional service and profound inspiration to our global travelers. For every guest, a place of refuge. That is our pledge.

Offices: Karang Mas Estate, JalanKarang Mas Sejahtera, Jimbaran, Bali 80364, ID · AYANA Komodo, Pantai Waecicu, Labuan Bajo, Nusa Tenggara Timur 86554, ID

World-class accommodationPersonalized serviceIntegrated facilitiesand Luxury hotelService IndustryHospitalityHotel
View all jobs at AYANA Hospitality

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