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Jobs at AWL, Inc. (Now Hiring) — 1 open

AWL, Inc. logoAWL, Inc.

Agency Customer Success Representative - Life and Health

Austin, Texas, United States · Remote OK

Mid level$29M raised

As an Agency Customer Success Representative with the Life and Health team at AWL you will help with the operations of the agency and policy sales business. This role will work closely with sales, agency operations, and …

Skills: Organization Skills, Customer Service, Listening Skills, Attention To Detail, Computer Skills

AWL, Inc. logo

Agency Customer Success Representative - Life and Health

AWL, Inc.

Austin, Texas, United States • Remote OK

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Mid level

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  • Full-time
  • Competitive Pay, Outstanding Benefits
  • Posted 15d ago
  • ~40 hrs/week
  • Remote in Austin, Texas, United States

Responsibilities

Manage agency operations and policy sales by assisting clients with insurance coverage and enrollment. Serve as the primary point of contact for service inquiries and support agency leadership in day-to-day business management.

Requirements

Candidates must possess a General Lines Life and Health Insurance License and demonstrate superior organization and customer service skills. A proven track record of achieving objectives and proficiency in computer skills are required.

Full job description

As an Agency Customer Success Representative with the Life and Health team at AWL you will help with the operations of the agency and policy sales business.  This role will work closely with sales, agency operations, and our clients directly to assist our clients getting insurance coverage in place, ensure satisfaction, address client questions upon enrollment, as well as serve as the clients first point of contact on service inquiries throughout the policy life.  You will also support the Agency Operations Manager and other agency operations and leadership with day-to-day management of the business as necessary.   This is a remote role. 

General Responsibilities:

  • Maintain up-to-date policy status
  • Conduct welcome call on all new business
  • Follow-up on pending carrier requirements and documentation
  • Receive inbound service calls and emails and work as necessary
  • Refer renewal and cancel save opportunity to retention or sales as necessary
  • Work with Sales and Agency Operations leadership to meet strategic goals and execution requirements

Requirements:

  • Superior organization skills
  • General Lines Life and Health Insurance License
  • Excellent customer service skills
  • Proven track record of achieving objectives
  • Excellent listening and comprehension skills with attention to detail
  • Ability to develop mastery of product knowledge and application process details
  • Excellent computer skills
  • Strong desire to win in the marketplace and achieve excellent results against challenging goals
  • Experience in Sales a plus

AWL (All Web Leads, Inc.) is one of the most successful customer acquisition marketing companies in the US.  Simply put, we help our customers acquire customers for the US insurance industry.  Our amazing team of nearly 1,000 talented and successful professionals use internet marketing strategies to turn consumer interest in insurance products into policy sales for the world’s largest insurance carriers and more than 30,000 of their agents.   We are Austin-born, and our growth from a 2-person startup in 2005 to a highly profitable business has been a remarkable journey.  We are a tight-knit team with a fast-paced, energetic, and entrepreneurial company culture. We have been ranked an Austin Best Place to Work over 10 times by Austin Business Journal, Austin Statesman, Built-in and Glassdoor!  AWL fosters a vibrant, dynamic work culture built on trust, data, technology, passion, collaboration, and winning, where employees want to engage and be impactful. We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.

Related keywords

Life And Health InsuranceGeneral Lines LicenseCustomer SuccessAgency OperationsPolicy SalesInsurance CoverageEnrollmentCustomer AcquisitionInternet MarketingClient Relations

About AWL, Inc.

LinkedInVisit site

JOIN US, WE CREATE THE FUTURE <​contact us> https://awl.co.jp/en/contact/ Facebook: @AWLcompany

Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2016
Headquarters
千代田区, 東京都
LinkedIn followers
1,471
Total funding
$29M

We are AWL - the market leader in AI and Deep Learning-based video analytics. Headquartered in Tokyo, Japan with offices in Hokkaido, Japan and Hanoi, Vietnam. International Team with professionals from more than 10 countries. AWL Solutions provide actionable insights and intelligence for AI Industries. AWL is currently working on business development with real store trials, aiming to launch the service to retail industries throughout Japan and to the world. AWL is the team that will revolutionize the retail industry with AI. Join us and work with some of the best minds in the business, and create the future. We bring together amazing people from across the globe and create innovations that impact the world. To learn more: https://awl.co.jp/en/ Contact Us: https://awl.co.jp/en/contact/

Offices: 丸の内3丁目3番1号, 新東京ビル4階 434号室, 千代田区, 東京都 100-0005, JP · 北海道札幌市北区北21条西12丁目2, 北大ビジネス・スプリング105, 札幌市, 北海道 001-0021, JP · 東区北8条東4丁目1-20, 札幌市東区, 北海道 060-0908, JP

AIR&DRetailAI Cameraand AI SolutionsArtificial IntelligenceRetailSecurityArtificial Intelligence (AI)Video
View all jobs at AWL, Inc.

About AWL, Inc.

LinkedInVisit site

JOIN US, WE CREATE THE FUTURE <​contact us> https://awl.co.jp/en/contact/ Facebook: @AWLcompany

Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2016
Headquarters
千代田区, 東京都
LinkedIn followers
1,471
Total funding
$29M

We are AWL - the market leader in AI and Deep Learning-based video analytics. Headquartered in Tokyo, Japan with offices in Hokkaido, Japan and Hanoi, Vietnam. International Team with professionals from more than 10 countries. AWL Solutions provide actionable insights and intelligence for AI Industries. AWL is currently working on business development with real store trials, aiming to launch the service to retail industries throughout Japan and to the world. AWL is the team that will revolutionize the retail industry with AI. Join us and work with some of the best minds in the business, and create the future. We bring together amazing people from across the globe and create innovations that impact the world. To learn more: https://awl.co.jp/en/ Contact Us: https://awl.co.jp/en/contact/

Offices: 丸の内3丁目3番1号, 新東京ビル4階 434号室, 千代田区, 東京都 100-0005, JP · 北海道札幌市北区北21条西12丁目2, 北大ビジネス・スプリング105, 札幌市, 北海道 001-0021, JP · 東区北8条東4丁目1-20, 札幌市東区, 北海道 060-0908, JP

AIR&DRetailAI Cameraand AI SolutionsArtificial IntelligenceRetailSecurityArtificial Intelligence (AI)Video
View all jobs at AWL, Inc.

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