Colorado Springs, Colorado, United States · On-site
$15/hr–$17/hr
Entry level
Description Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Pri…
Skills: Guest Relations, Reservation Management, Concierge Services, Problem Solving, Multi-tasking
Description Maintenance Technician We are looking for a dependable and skilled Maintenance Technician to join our dynamic team. In this role, you will be responsible for ensuring the property remains safe, functional, an…
Bridgewater Township, New Jersey, United States · On-site
Entry level
Description The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned…
Skills: Floor Buffing, Carpet Shampooing, Public Area Cleaning, Guest Services, Luggage Assistance
Charleston, South Carolina, United States · On-site
Entry level
Description Job Summary ***Información disponible en español.*** A Banquet Server is responsible for the set up and the service of all assigned banquet functions Education & Experience High School diploma or equivalent a…
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Description Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary resp…
Skills: Night Audit, Front Desk Operations, Accounting Principles, Guest Relations, Problem Solving
Description Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Pri…
Skills: Guest Relations, Reservation Management, Concierge Services, Problem Solving, Multi-tasking
Description Position Title: Bistro Server Cashier Cook Department: Bistro Status: Part-Time hourly wage +Tips Position Overview The Bistro Server Cashier Cook is a multi-skilled position within a small, fast-paced hotel …
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Skills: Housekeeping, Cleaning, Attention to detail, Communication, Time management
Description Job Summary ***Información disponible en español.*** A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms dai…
Skills: Housekeeping, Cleaning, Attention to detail, Communication, Time management
Description The Breakfast Prep Cook is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary food and beverage service of a hotel. In ad…
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Skills: Customer Service, Front Desk Operations, Reservation Management, Problem Solving, Communication
Description Job Description: We are seeking a dedicated and enthusiastic Seasonal Food Station Attendant to join our team. The ideal candidate will be responsible for providing excellent customer service while managing f…
Description Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Pri…
Skills: Guest Relations, Reservation Management, Problem Solving, Multi-tasking, Microsoft Office
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Skills: Leadership, Coaching, Staff Scheduling, Inventory Management, Cost Control
Description Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Pri…
Skills: Guest Relations, Reservation Management, Concierge Services, Problem Solving, Multi-tasking
Cranberry Township, Pennsylvania, United States · On-site
Entry level
Description The Manager in Training (MIT) is a developmental role designed for recent college graduates to build future hospitality leaders. Over the course of the program, the MIT will gain hands-on, practical experienc…
Description Job Summary A Steward is responsible for maintaining cleanliness and proper storage of all china, glass and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting t…
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Description Job Summary ***Información disponible en español.*** A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms dai…
Skills: Cleaning, Attention To Detail, Communication, Time Management, Guest Relations
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$15/hr–$17/hr
Full-time
high school
Posted 19d ago
~40 hrs/week
Responsibilities
Responsible for greeting and registering guests, managing reservations, and settling accounts upon departure. Provides attentive customer service and concierge duties while maximizing room revenue and occupancy.
Requirements
Requires a high school diploma or equivalent, with a preference for experience in the hotel industry. Candidates must possess strong communication skills, a positive personality, and the ability to work a flexible schedule including weekends and holidays.
Full job description
Description
Job Summary
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education & Experience
High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
• Ability to participate in the creation of an enjoyable work environment
Requirements
Job Duties & Functions
Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
Handle requests for information, mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service, facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Related keywords
Front DeskHospitalityGuest ServicesHotel OperationsReservation SystemCustomer ServiceSwitchboardCheck-inCheck-outAvion HospitalityProperty Management SystemConciergeRoom RevenueOccupancy
Avion Hospitality provides hotel owners a management platform with vendor-partners supporting operations with unparalleled expertise allowing Avion to identify and implement initiatives to improve bottom line performance. Founded in 2022 Avion is based in Dallas, Texas.
Avion Hospitality provides hotel owners a management platform with vendor-partners supporting operations with unparalleled expertise allowing Avion to identify and implement initiatives to improve bottom line performance. Founded in 2022 Avion is based in Dallas, Texas.