The Training & Process Consultant delivers training programs that improve efficiency, customer satisfaction, and profitability. Additionally the role partners with service and parts leadership to assess current workflows…
Skills: Training Delivery, Process Improvement, Automotive Fixed Operations, KPI Analysis, Change Management
The Training & Process Consultant delivers training programs that improve efficiency, customer satisfaction, and profitability. Additionally the role partners with service and parts leadership to assess current workflows…
Skills: Training Delivery, Process Improvement, Automotive Fixed Operations, KPI Analysis, Leadership Development
Experienced Auto Technician at USA Centennial - Pay $32+
Las Vegas, Nevada, United States · On-site
$32/hr
Mid level$700M raised
The Experienced Used Car Automotive/ Reconditioning Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensur…
Advanced Recon - Used Car Technician / Monday - Friday work Schedule-$25
Corinth, Texas, United States · On-site
Mid level$700M raised
The Advanced Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-…
Skills: Vehicle repair, Vehicle maintenance, Diagnostics, Multi-point inspections, Customer service
The Training & Process Consultant delivers training programs that improve efficiency, customer satisfaction, and profitability. Additionally the role partners with service and parts leadership to assess current workflows…
Skills: Training Delivery, Process Improvement, Automotive Fixed Operations, KPI Analysis, Leadership Development
About the job: As a Senior Trainer, you will play a crucial role in ensuring the proficiency and success of our associates in delivering exceptional service in the automotive industry. This position demands a versatile i…
Skills: Training Delivery, Virtual Facilitation, Instructional Design, Performance Evaluation, Coaching
About the job: As a Senior Trainer, you will play a crucial role in ensuring the proficiency and success of our associates in delivering exceptional service in the automotive industry. This position demands a versatile i…
Skills: Training Delivery, Virtual Facilitation, Instructional Design, Performance Evaluation, Coaching
The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department. What are the day-to-day responsibilities?Ask the customer …
Financial Planning & Analysis (FP&A) Manager — Summary The FP&A Manager is a key business partner responsible for driving financial planning, performance analysis, and decision support across the organization. This role …
Land Rover Auto Service Technician | AutoNation Land Rover New Rochelle
City of New Rochelle, New York, United States · On-site
Mid level$700M raised
The Senior Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-gi…
Skills: Vehicle repair, Vehicle maintenance, Diagnostics, Multi-point inspections, Customer service
The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashio…
Auto Express Lube Technician | AutoNation Honda 104 | Pays $20/per hour
Westminster, Colorado, United States · On-site
Entry level$700M raised
The Express Service Technician performs vehicle maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-give…
Skills: Vehicle maintenance, Customer service, Attention to detail, Repair order documentation, Technical troubleshooting
Automotive Service Technician (A or B Tech) | AutoNation Toyota Libertyville | Pays $37/ Flat Rate
Libertyville, Illinois, United States · On-site
Mid level$700M raised
The Skilled Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-g…
Skills: Vehicle repair, Vehicle maintenance, Diagnostics, Multi-point inspections, Customer service
The Customer Experience Strategist (Sales) supports the development and improvement of end-to-end customer journeys across the sales experience. This role contributes to the analysis, insight development, and strategic r…
Skills: Customer experience strategy, Customer journey mapping, Data analysis, Behavioral analytics, Voice of customer
Sales Associate-eCommerce/Phone- Toyota Thornton Rd
Douglas County, Georgia, United States · On-site
Entry level$700M raised
The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashio…
We are looking for a dependable, hardworking Service Porter to join our Service Department. This is an excellent entry-level opportunity for someone who enjoys working around vehicles, takes pride in providing outstandin…
The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashio…
Sell with Confidence. Grow with AutoNation. AutoNation is redefining the car-buying experience—and we need driven, customer-focused professionals to help us lead the way. With nationwide inventory and a supportive team, …
Santa Clarita, California, United States · On-site
$28/hr–$70/hr
Mid level$700M raised
The Senior Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-gi…
Skills: Vehicle repair, Vehicle maintenance, Diagnostics, Multi-point inspections, Customer service
The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashio…
The After Sales Coach delivers training programs and assesses workflows to improve efficiency, customer satisfaction, and profitability across service and parts departments. The role involves a blend of on-site coaching, virtual training, and KPI analysis to drive sustainable operational results.
Requirements
Requires 5+ years of experience in automotive dealership fixed operations in a management or training capacity. Candidates must be proficient with major DMS platforms and willing to travel 50-75% of the time.
Full job description
The Training & Process Consultant delivers training programs that improve efficiency, customer satisfaction, and profitability. Additionally the role partners with service and parts leadership to assess current workflows to identify process improvements and additional focused training. This role blends hands-on in-store coaching with structured classroom and virtual training delivery, combining deep service and parts expertise with strong facilitation and leadership-development skills to drive measurable, sustainable results across multiple locations.
Key Responsibilities
Conduct on-site and virtual assessments of service-lane workflow; work directly with Service Managers and Parts Managers to improve results through enhanced process execution and effective action-plan development.
Develop and deliver instructor-led, virtual, and e-learning training curricula for service advisors, technicians, parts counter staff, and managers. Assess associate performance through evaluations, role-plays, and simulations; provide constructive feedback to support continuous development.
Ensure alignment with manufacturer standards, certification programs, and incentive requirements.
Analyze store and market KPIs — including hours-per-RO, effective labor rate, parts gross profit %, CSI/SSI scores, and technician productivity to identify performance opportunities and measure training effectiveness.
Coach service managers and parts managers one-on-one on daily management routines, associate development, and performance accountability — helping them become stronger leaders, managers, and coaches.
Support the rollout and adoption of new technology platforms (e.g., digital MPI tools, online appointment scheduling, electronic parts catalogs) through change-management planning and end-user training.
Conduct process audits (e.g., service-write-up reviews) to ensure key operational procedures are followed; coach teams on corrective actions in real time.
Assign short videos on key topics depending on performance gaps.
Partner with Market leadership, L&D teams, and instructional designers to align training initiatives with business objectives.
Act as a subject-matter expert (SME) for training content design; conduct certifications and re-certifications for service and parts associates and managers.
Influence without authority — drive engagement and adoption of process improvements across the network.
Required Qualifications
5+ years of experience in automotive dealership fixed operations (service, parts, or body shop) in a management, training, or consulting capacity.
Demonstrated expertise with major DMS platforms (e.g., CDK Global, Reynolds & Reynolds, Tekion) and OEM service systems.
Proven track record of developing and delivering training programs — both in-person and virtual — that produced measurable KPI improvement.
Willingness to travel up to 50–75% to dealership locations; must reside in a market with company stores.
Preferred Qualifications
Certified Professional in Training Management (CPTM), ATD certification, or similar L&D credential.
Experience with digital retailing platforms and connected-vehicle service workflows.
Core Competencies
Change management & stakeholder engagement
Data analysis & KPI-driven decision-making
Cross-functional collaboration across dealership departments
Influence without authority & relationship building
Training logistics coordination
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
AutoNation, one of the largest automotive retailers in the United States, offers innovative products and exceptional services as part of a portfolio of comprehensive solutions for our customers and their automotive needs. With a nationwide network of dealerships strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. Through DRV PNK, we have raised over $50 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
Offices: 200 SW 1st Avenue, Ft. Lauderdale, FL 33301, US
new vehicle salesused vehicle salesautomotive parts and servicefinance and insurance productsautomotivecarstruckscollisioncollision repairservice center
AutoNation, one of the largest automotive retailers in the United States, offers innovative products and exceptional services as part of a portfolio of comprehensive solutions for our customers and their automotive needs. With a nationwide network of dealerships strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. Through DRV PNK, we have raised over $50 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
Offices: 200 SW 1st Avenue, Ft. Lauderdale, FL 33301, US
new vehicle salesused vehicle salesautomotive parts and servicefinance and insurance productsautomotivecarstruckscollisioncollision repairservice center