Stow, Ohio, United States · Hybrid
AtNetPlus is a Managed Service Provider providing our clients IT support, cybersecurity, 24/7 helpdesk support, on-site services, and system development. We pride ourselves on delivering exceptional IT services while goi…
Skills: Windows Operating Systems, Microsoft Office Suite, PC Hardware Troubleshooting, Networking Basics, Active Directory Management
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The Service Desk Analyst provides technical assistance for computer systems, hardware, and software while troubleshooting issues through diagnostic techniques. They are responsible for managing support tickets, documenting procedures, and assisting with employee onboarding.
Candidates must have a strong understanding of Windows OS, Microsoft Office, PC hardware, networking basics, and Active Directory. A valid driver's license, reliable transportation, and strong customer service skills are required.
AtNetPlus is a Managed Service Provider providing our clients IT support, cybersecurity, 24/7 helpdesk support, on-site services, and system development.
We pride ourselves on delivering exceptional IT services while going above and beyond for our clients. Our team of experts continuously refines our solutions to ensure they are effective and current. What truly sets us apart is our commitment to outstanding performance and support for our clients on their journey to success.
AtNetPlus embodies core values of being Collaborative, Respectful, Effective Communicators, Driven, and Supportive. We strive to hire candidates who exemplify these values and expect our staff to embrace them to provide the best customer service possible. We have a culture of promoting from within, and due to our growth, we are currently looking to expand our team.
If you are a tech-savvy individual with a strong customer service background, we want you on our team!
We are currently seeking a full-time Service Desk Analyst in our Stow, Ohio office.
The Service Desk Analyst will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting issues and ensuring the optimal functioning of user systems.
+ Flexible Work-From-Home Schedules
+ Competative Wages
+ Full Suite of Insurance Coverages (Medical, Vision, Dental, LTD, Life)
+ Company pays approx. 70% of primary medical insurance, and contributes to HSA
+ Short Term Disability (company paid) & Long Term Disability
+ Basic Life Insurance (Company Paid) and Voluntary Life
+ 401k Pension Plan with up to 4% Match and Immediate Vesting
+ 15 Days of PTO to Start & 9 Holidays Per Year
+ Training/Certification Reimbursement
+ Tight-knit Team Environment
+ End of the Year Discretionary Bonus
+ Cell Phone Allowance
+Career Pathing and Growth Opportunities
IT Managed Services Provider | Serving Akron, Canton + Cleveland Since 1998
At AtNetPlus, we go beyond being just another MSP; we are your trusted partner in navigating the complexities of IT management. ABOUT US Our journey began in 1998 when our founders, Jay Mellon & Jim Laber, recognized Northeast Ohio's growing need for reliable business IT solutions. Armed with a passion for innovation and a commitment to customer satisfaction, they established AtNetPlus to empower businesses through technology. Over the years, we have grown from a small IT provider to a trusted IT partner for numerous businesses across various industries in Akron, Cleveland, and the broader Northeast Ohio region. MISSION STATEMENT Driven by our core values, we deliver an elite partnership of people, processes, and tech to your business. OUR SERVICES At AtNetPlus, we offer a comprehensive range of IT services designed to meet the unique needs of businesses in Northeast Ohio: + Managed IT Services + Co-Managed IT Services + Cybersecurity + AI Automation Services + Data Backup & Recovery + IT Project Management INDUSTRIES SERVED At AtNetPlus, we offer specialized IT services tailored to various industries' unique needs: + Education + Healthcare + Manufacturing + Municipalities + Non-Profits + Professional Services + Property Management With a proud service footprint across northeast Ohio, we do more than manage your IT needs; we listen and understand, and most importantly, we are here to help ensure your business thrives in an ever-evolving digital world.
Offices: 1000 Campus Drive, Suite 700, Stow, OH 44224, US
IT Managed Services Provider | Serving Akron, Canton + Cleveland Since 1998
At AtNetPlus, we go beyond being just another MSP; we are your trusted partner in navigating the complexities of IT management. ABOUT US Our journey began in 1998 when our founders, Jay Mellon & Jim Laber, recognized Northeast Ohio's growing need for reliable business IT solutions. Armed with a passion for innovation and a commitment to customer satisfaction, they established AtNetPlus to empower businesses through technology. Over the years, we have grown from a small IT provider to a trusted IT partner for numerous businesses across various industries in Akron, Cleveland, and the broader Northeast Ohio region. MISSION STATEMENT Driven by our core values, we deliver an elite partnership of people, processes, and tech to your business. OUR SERVICES At AtNetPlus, we offer a comprehensive range of IT services designed to meet the unique needs of businesses in Northeast Ohio: + Managed IT Services + Co-Managed IT Services + Cybersecurity + AI Automation Services + Data Backup & Recovery + IT Project Management INDUSTRIES SERVED At AtNetPlus, we offer specialized IT services tailored to various industries' unique needs: + Education + Healthcare + Manufacturing + Municipalities + Non-Profits + Professional Services + Property Management With a proud service footprint across northeast Ohio, we do more than manage your IT needs; we listen and understand, and most importantly, we are here to help ensure your business thrives in an ever-evolving digital world.
Offices: 1000 Campus Drive, Suite 700, Stow, OH 44224, US
