Conshohocken, Pennsylvania, United States · On-site
$55k–$68k/yr
Committed to serving global societal needs. ASTM International positively impacts public health and safety, consumer confidence, and overall quality of life. We integrate consensus standards - developed with our internat…
Skills: Customer service, Sales support, CRM, ERP, Salesforce Service Cloud
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The representative serves as a primary point of contact for customers and members, managing inquiries, orders, and account operations. They also provide technical support, identify sales opportunities, and ensure accurate data maintenance across internal systems.
Candidates must have a minimum of 3 years of customer service experience and a college degree. Professional proficiency in both English and Spanish is required, along with proficiency in Microsoft 365 and experience with CRM/ERP systems.
Committed to serving global societal needs. ASTM International positively impacts public health and safety, consumer confidence, and overall quality of life. We integrate consensus standards - developed with our international membership of volunteer technical experts - and innovative services to improve lives... Helping our world work better.
ASTM provides an excellent compensation and benefits package including:
• Undergraduate and Graduate Tuition Reimbursement
• Comprehensive medical, dental, vision, life and disability insurance
• Paid holidays, vacation and sick leave
• 403(b) plan with company match
• 100% company-funded defined benefits pension plan
Organizational Role:
The Inside Sales & Support Representative serves as a primary point of contact for customers, members, and internal teams, providing frontline service and support related to orders, accounts, memberships, and product access. This role focuses on resolving inquiries, processing transactions accurately, and assisting with system access or navigation while ensuring data integrity and adherence to established procedures. The representative uses sound judgment to escalate complex issues and identify potential sales opportunities for appropriate handoff, supporting a high-quality customer experience and efficient internal operations.
Core Responsibilities:
Customer & Member Support
Order, Account & Membership Operations
Systems & Technical Support
Inside Sales & Account Handling
Collaboration, Quality & Knowledge Sharing
Minimum Requirements:
Preferred Qualifications & Competencies:
This job description is not intended to provide an all-inclusive listing of related job activities. Associates may be requested by management to perform other related activities in place of or in addition to those representative activities noted in this job description.
Helping Our World Work Better
Over 13,000 ASTM standards operate globally. Defined and set by us, they improve the lives of millions every day. Combined with our innovative business services, they enhance performance and help everyone have confidence in the things they buy and use – from the toy in a child’s hand to the aircraft overhead. Working across borders, disciplines, and industries we harness the expertise of over 30,000 members to create consensus and improve performance in manufacturing and materials, products and processes, systems and services. Understanding commercial needs and consumer priorities, we touch every part of everyday life: helping our world work better. For almost 125 years, ASTM has been well known as one of the world’s largest and most established standards creating organizations. Today, ASTM also offers a wide range of products and services that go well beyond standards: training, proficiency testing, certification and the new portal service Compass. These offerings significantly enhance the benefits ASTM provides to its stakeholders worldwide.
Offices: 100 Barr Harbor Drive, West Conshohocken, PA 19428, US · 1850 M Street, NW, Suite 1030, Washington, DC 20036, US · Rue de la Loi 67, B-1040, Brussels, Belgium, BE · 171 Nepean Street, Suite 400, Ottowa, ON K2P 0B4, CA · 402 Charcarilla del Estanque Surco,, Monterosa 233 of. 402 Charcarilla del Estanque, Lima, Surca 33, PE
Helping Our World Work Better
Over 13,000 ASTM standards operate globally. Defined and set by us, they improve the lives of millions every day. Combined with our innovative business services, they enhance performance and help everyone have confidence in the things they buy and use – from the toy in a child’s hand to the aircraft overhead. Working across borders, disciplines, and industries we harness the expertise of over 30,000 members to create consensus and improve performance in manufacturing and materials, products and processes, systems and services. Understanding commercial needs and consumer priorities, we touch every part of everyday life: helping our world work better. For almost 125 years, ASTM has been well known as one of the world’s largest and most established standards creating organizations. Today, ASTM also offers a wide range of products and services that go well beyond standards: training, proficiency testing, certification and the new portal service Compass. These offerings significantly enhance the benefits ASTM provides to its stakeholders worldwide.
Offices: 100 Barr Harbor Drive, West Conshohocken, PA 19428, US · 1850 M Street, NW, Suite 1030, Washington, DC 20036, US · Rue de la Loi 67, B-1040, Brussels, Belgium, BE · 171 Nepean Street, Suite 400, Ottowa, ON K2P 0B4, CA · 402 Charcarilla del Estanque Surco,, Monterosa 233 of. 402 Charcarilla del Estanque, Lima, Surca 33, PE
