Arizona Central Credit Union Ranked #2 in Top 10 Credit Unions in AZ for 2026 "Ranking Arizona: Top 10 credit unions for 2026" AZBIGMEDIA Join one of Arizona's leading credit unions, where our mission is to make a positi…
Skills: Bilingual English/Spanish, Microsoft Excel, 10-key Calculator, Professional Communication, Organizational Skills
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$25/hr–$30/hr
Full-time
Medical, Dental, Vision, 401k with up to 6% match, Employee assistance program
Posted 6d ago
Apply by Oct 20
~40 hrs/week
Responsibilities
Responsible for researching and resolving overdraft and negative balance accounts while negotiating settlements and repayment plans with members. The role involves processing payments, managing recovery spreadsheets, and ensuring compliance with banking laws and regulations.
Requirements
Requires a minimum of 3 years of related experience and bilingual proficiency in English and Spanish. Candidates must be proficient in Microsoft Office, specifically Excel, and have a strong understanding of debt collection laws like the FDCPA.
Full job description
Arizona Central Credit Union Ranked #2 in Top 10 Credit Unions in AZ for 2026 "Ranking Arizona: Top 10 credit unions for 2026" AZBIGMEDIA
Join one of Arizona's leading credit unions, where our mission is to make a positive impact on the lives of our employees, members and communities. We strive to follow our Core Values every day. From providing outstanding member service to working to better the surrounding communities – our teams practice integrity, respect, diligence, ownership, and candor in everything they do.
Role: This role is responsible for researching and resolving overdraft and negative balance accounts, processing payments and transactions, and ensuring timely account resolution in accordance with company policies and regulatory requirements.
Summary of Responsibilities:
Research negative accounts (courtesy pay data) for validity and cause
Complete Daily SWBC Collection File
Negotiate settlements with members and agencies. Develop a repayment plan when possible
Process member loan payments/transfers, and restitution checks
Process Agency payments to GL’s and recovery spreadsheets
Process settlement and debt management requests
Process court document requests and forms for restitutions
Completes indirect monthly summary report
Close negative accounts per policy/procedure. Send appropriate correspondence to members. Outbound phone calls to recover funds on negative accounts and unpaid ODP balances.
Complete “ChexSystems” charge offs and updates
Assist with collection and recovery of expenses and losses
Back-up to collection incoming calls.
Review reimbursements for member accounts, forward to EFT for processing.
Prepare and review periodic reports and emails timely and accurately. Responds or takes appropriate action to information received
Remain compliant with all appropriate laws
Comply with Bank Secrecy Act (BSA)/ Anti-Money laundering programs, USA Patriot Act and Office of Foreign Assets Control (OFAC) requirements
Schedule:
Monday - Friday: 8:45 am - 5:45 pm
Some Saturday's (after 90 days).
Remote work is available after three months (Hybrid).
Skills/ Requirements
Experience: Minimum of 3 years of similar or related experience.
Language: Bilingual (English/Spanish)
Other Skills:
Proficient in excel and able to create spreadsheets, calculations and tables.
Professional written and verbal communication required.
Must be proficient to operate 10-key calculator; and computer literate with Microsoft programs
Excellent organizational and administrative skills.
Excellent customer service skills, sound and consistent judgment and decision-making abilities.
Understanding of the Fair Debt Collection Practices Act, The Fact Act, and the Equal Credit Opportunities Act
Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more.
We are a not-for-profit, full-service, financial institution that is owned by our local members across Arizona.
Industry
Banking
Company size
201-500 employees
Founded
1939
Headquarters
Phoenix, AZ
LinkedIn followers
2,779
Proudly serving Arizona since 1939, Arizona Central Credit Union (AZCCU) has been providing Arizona families with accessible, friendly, hometown banking. That means great member service, personalized checking & savings, higher dividends and low interest rate loans, mortgages & financing. Whether you're opening up your first account, planning to buy a home or setting up a business, AZCCU, Arizona's leading local credit union, will be here to safeguard you and help you achieve your goal of financial freedom. With 9 direct branches throughout Arizona, including Phoenix, Glendale, Tempe, Chandler, Flagstaff, Tucson and Show Low and with access to over 6,500 branches and 30,000 surcharge-free ATMs nationwide, Arizona Central makes banking accessible & rewarding for all AZ communities.
Federally insured by NCUA | Equal Housing Lender
Offices: 2020 N. Central Ave., Phoenix, AZ 85004, US · P.O. Box 11650, Phoenix, AZ 85061-1650, US
Personalized CheckingMortgagesSavingsand Business and Personal LoansBankingNon ProfitFinancial Services
We are a not-for-profit, full-service, financial institution that is owned by our local members across Arizona.
Industry
Banking
Company size
201-500 employees
Founded
1939
Headquarters
Phoenix, AZ
LinkedIn followers
2,779
Proudly serving Arizona since 1939, Arizona Central Credit Union (AZCCU) has been providing Arizona families with accessible, friendly, hometown banking. That means great member service, personalized checking & savings, higher dividends and low interest rate loans, mortgages & financing. Whether you're opening up your first account, planning to buy a home or setting up a business, AZCCU, Arizona's leading local credit union, will be here to safeguard you and help you achieve your goal of financial freedom. With 9 direct branches throughout Arizona, including Phoenix, Glendale, Tempe, Chandler, Flagstaff, Tucson and Show Low and with access to over 6,500 branches and 30,000 surcharge-free ATMs nationwide, Arizona Central makes banking accessible & rewarding for all AZ communities.
Federally insured by NCUA | Equal Housing Lender
Offices: 2020 N. Central Ave., Phoenix, AZ 85004, US · P.O. Box 11650, Phoenix, AZ 85061-1650, US
Personalized CheckingMortgagesSavingsand Business and Personal LoansBankingNon ProfitFinancial Services