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Jobs at Arizona Central Credit Union (Now Hiring) — 1 open

Arizona Central Credit Union logoArizona Central Credit Union

Bilingual Financial Resolution Recovery Specialist

Phoenix, Arizona, United States · Hybrid

$25/hr–$30/hr

Mid level

Arizona Central Credit Union Ranked #2 in Top 10 Credit Unions in AZ for 2026 "Ranking Arizona: Top 10 credit unions for 2026" AZBIGMEDIA Join one of Arizona's leading credit unions, where our mission is to make a positi…

Skills: Bilingual English/Spanish, Microsoft Excel, 10-key Calculator, Professional Communication, Organizational Skills

Arizona Central Credit Union logo

Bilingual Financial Resolution Recovery Specialist

Arizona Central Credit Union

Phoenix, Arizona, United States • Hybrid

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Mid level

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  • $25/hr–$30/hr
  • Full-time
  • Medical, Dental, Vision, 401k with up to 6% match, Employee assistance program
  • Posted 6d ago
  • Apply by Oct 20
  • ~40 hrs/week

Responsibilities

Responsible for researching and resolving overdraft and negative balance accounts while negotiating settlements and repayment plans with members. The role involves processing payments, managing recovery spreadsheets, and ensuring compliance with banking laws and regulations.

Requirements

Requires a minimum of 3 years of related experience and bilingual proficiency in English and Spanish. Candidates must be proficient in Microsoft Office, specifically Excel, and have a strong understanding of debt collection laws like the FDCPA.

Full job description

Arizona Central Credit Union Ranked #2 in Top 10 Credit Unions in AZ for 2026
"Ranking Arizona: Top 10 credit unions for 2026" AZBIGMEDIA

Join one of Arizona's leading credit unions, where our mission is to make a positive impact on the lives of our employees, members and communities. We strive to follow our Core Values every day. From providing outstanding member service to working to better the surrounding communities – our teams practice integrity, respect, diligence, ownership, and candor in everything they do.

Role: This role is responsible for researching and resolving overdraft and negative balance accounts, processing payments and transactions, and ensuring timely account resolution in accordance with company policies and regulatory requirements.

Summary of Responsibilities:

  • Research negative accounts (courtesy pay data) for validity and cause 
  • Complete Daily SWBC Collection File 
  • Negotiate settlements with members and agencies. Develop a repayment plan when possible 
  • Process member loan payments/transfers, and restitution checks 
  • Process Agency payments to GL’s and recovery spreadsheets 
  • Process settlement and debt management requests 
  • Process court document requests and forms for restitutions 
  • Completes indirect monthly summary report 
  • Close negative accounts per policy/procedure. Send appropriate correspondence to members. Outbound phone calls to recover funds on negative accounts and unpaid ODP balances. 
  • Complete “ChexSystems” charge offs and updates 
  • Assist with collection and recovery of expenses and losses 
  • Back-up to collection incoming calls. 
  • Review reimbursements for member accounts, forward to EFT for processing. 
  • Prepare and review periodic reports and emails timely and accurately. Responds or takes appropriate action to information received 
  • Remain compliant with all appropriate laws 
  • Comply with Bank Secrecy Act (BSA)/ Anti-Money laundering programs, USA Patriot Act and Office of Foreign Assets Control (OFAC) requirements 

Schedule: 

  • Monday - Friday: 8:45 am - 5:45 pm
  • Some Saturday's (after 90 days).
  • Remote work is available after three months (Hybrid).

Skills/ Requirements

  • Experience: Minimum of 3 years of similar or related experience.  
  • Language: Bilingual (English/Spanish)
Other Skills:
  • Proficient in excel and able to create spreadsheets, calculations and tables. 
  • Professional written and verbal communication required. 
  • Must be proficient to operate 10-key calculator; and computer literate with Microsoft programs 
  • Excellent organizational and administrative skills.  
  • Excellent customer service skills, sound and consistent judgment and decision-making abilities. 
  • Understanding of the Fair Debt Collection Practices Act, The Fact Act, and the Equal Credit Opportunities Act 
Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more.

Related keywords

Financial ResolutionRecovery SpecialistOverdraftNegative BalanceSWBC CollectionDebt ManagementChexSystemsBank Secrecy ActBSAAnti-Money LaunderingUSA Patriot ActOFACFair Debt Collection Practices ActFDCPAThe Fact ActEqual Credit Opportunities Act

About Arizona Central Credit Union

LinkedInVisit site

We are a not-for-profit, full-service, financial institution that is owned by our local members across Arizona.

Industry
Banking
Company size
201-500 employees
Founded
1939
Headquarters
Phoenix, AZ
LinkedIn followers
2,779

Proudly serving Arizona since 1939, Arizona Central Credit Union (AZCCU) has been providing Arizona families with accessible, friendly, hometown banking. That means great member service, personalized checking & savings, higher dividends and low interest rate loans, mortgages & financing. Whether you're opening up your first account, planning to buy a home or setting up a business, AZCCU, Arizona's leading local credit union, will be here to safeguard you and help you achieve your goal of financial freedom. With 9 direct branches throughout Arizona, including Phoenix, Glendale, Tempe, Chandler, Flagstaff, Tucson and Show Low and with access to over 6,500 branches and 30,000 surcharge-free ATMs nationwide, Arizona Central makes banking accessible & rewarding for all AZ communities. Federally insured by NCUA | Equal Housing Lender

Offices: 2020 N. Central Ave., Phoenix, AZ 85004, US · P.O. Box 11650, Phoenix, AZ 85061-1650, US

Personalized CheckingMortgagesSavingsand Business and Personal LoansBankingNon ProfitFinancial Services
View all jobs at Arizona Central Credit Union

About Arizona Central Credit Union

LinkedInVisit site

We are a not-for-profit, full-service, financial institution that is owned by our local members across Arizona.

Industry
Banking
Company size
201-500 employees
Founded
1939
Headquarters
Phoenix, AZ
LinkedIn followers
2,779

Proudly serving Arizona since 1939, Arizona Central Credit Union (AZCCU) has been providing Arizona families with accessible, friendly, hometown banking. That means great member service, personalized checking & savings, higher dividends and low interest rate loans, mortgages & financing. Whether you're opening up your first account, planning to buy a home or setting up a business, AZCCU, Arizona's leading local credit union, will be here to safeguard you and help you achieve your goal of financial freedom. With 9 direct branches throughout Arizona, including Phoenix, Glendale, Tempe, Chandler, Flagstaff, Tucson and Show Low and with access to over 6,500 branches and 30,000 surcharge-free ATMs nationwide, Arizona Central makes banking accessible & rewarding for all AZ communities. Federally insured by NCUA | Equal Housing Lender

Offices: 2020 N. Central Ave., Phoenix, AZ 85004, US · P.O. Box 11650, Phoenix, AZ 85061-1650, US

Personalized CheckingMortgagesSavingsand Business and Personal LoansBankingNon ProfitFinancial Services
View all jobs at Arizona Central Credit Union

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