Washington, District of Columbia, United States · On-site
Department: Audience Experience Status: Overhire / Per Event FLSA: Non-Exempt Department Head: Senior Director of Community Engagement and Audience Experience Reports to: Associate Director of Audience Experience WHO WE …
Skills: Administrative Support, Logistics, Customer Service, Hospitality, Financial Tracking
Washington, District of Columbia, United States · On-site
$45k–$50k/yr
WHO WE ARE Arena Stage is the voice of American theatre resident in our nation's capital. Focused on American artists, our productions are innovative and representative of stories from across the country. We nurture new …
Skills: Company Management, Artist Relations, Contract Administration, Budget Tracking, Travel Coordination
Washington, District of Columbia, United States · Hybrid
$50k–$55k/yr
WHO WE ARE Arena Stage is the voice of American theater resident in our nation's capital. Focused on American artists, our productions are innovative and representative of stories from across the country. We nurture new …
Skills: Social Media Strategy, Content Creation, Short-form Video Production, Community Engagement, Canva
Washington, District of Columbia, United States • On-site
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The Audience Experience Assistant provides administrative, logistical, and operational support to ensure efficient front-of-house execution. This role also assists with scheduling, financial tracking, and supports daily theater operations and accessibility services.
Candidates should have previous experience in customer service, hospitality, retail, or live event environments. Familiarity with accessibility tools or a willingness to learn is preferred, along with the ability to work in a fast-paced, public-facing setting.
Department: Audience Experience
Status: Overhire / Per Event
FLSA: Non-Exempt
Department Head: Senior Director of Community Engagement and Audience Experience
Reports to: Associate Director of Audience Experience
WHO WE ARE
Arena Stage is the voice of American theatre resident in our nation's capital. Focused on American artists, our productions are innovative and representative of stories from across the country. We nurture new plays and reimagine classics. We celebrate our democracy and diversity through a multitude of voices in our productions and community engagement programs to inspire people to action.
WHAT WE VALUE
A work culture that values experimentation and collaboration.
Excellence in all aspects of our endeavor.
Diversity, Equity, Accessibility and Inclusion throughout the Organization and within our audience and the community.
Community Service through education and public engagement.
Lead effective partnerships and collaboration to serve artists and arts professionals.
WHAT YOU WILL DO
The Audience Experience Assistant provides essential administrative, logistical, and operational support to the Audience Experience Department, ensuring the efficient day-to-day execution of front-of-house operations.
Working closely with the Associate Director of Audience Experience, this role assists with scheduling, financial tracking, departmental coordination, and operational logistics. The Audience Experience Assistant increases departmental capacity, allowing leadership to focus on staff supervision, patron experience strategy, and cross-departmental collaboration.
This position also supports Front of House operations as needed, including occasional shifts as a House Manager, reinforcing a seamless and high-quality audience experience.
Administrative & Operational Support
Financial & Reporting
Front of House Operations Support
Training & Usher Coordination
Cross Departmental Collaboration
Previous experience in customer service, hospitality, retail, visitor services, or live event environments.
Familiarity with accessibility tools or willingness to learn.
Experience working in a fast-paced public-facing environment.
Must be able to stand and move throughout the building for extended periods of time.
Must be able to navigate stairs and public lobby spaces during active performance periods.
Must be able to lift, carry, or move light materials related to guest service and lobby support.
Work is primarily performed in public-facing theater and lobby environments with high guest volume and frequent activity.
The Washington Drama Society, Inc., Arena Stage does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at [email protected].
The original Tony Award-winning theater, we are a center for American theater right in the nation’s capital.
Arena Stage at the Mead Center for American Theater is a national center dedicated to the production, presentation, development and study of American theater. Under the leadership of Artistic Director Molly Smith and Executive Producer Edgar Dobie, Arena Stage is the largest company in the country dedicated to American plays and playwrights. Arena Stage produces huge plays of all that is passionate, exuberant, profound, deep and dangerous in the American spirit, and presents diverse and ground-breaking work from some of the best artists around the country. Arena Stage is committed to commissioning and developing new plays through the American Voices New Play Institute. Now in its sixth decade, Arena Stage serves a diverse annual audience of more than 300,000.
Offices: 1101 6th St SW, Washington, DC 20024, US
The original Tony Award-winning theater, we are a center for American theater right in the nation’s capital.
Arena Stage at the Mead Center for American Theater is a national center dedicated to the production, presentation, development and study of American theater. Under the leadership of Artistic Director Molly Smith and Executive Producer Edgar Dobie, Arena Stage is the largest company in the country dedicated to American plays and playwrights. Arena Stage produces huge plays of all that is passionate, exuberant, profound, deep and dangerous in the American spirit, and presents diverse and ground-breaking work from some of the best artists around the country. Arena Stage is committed to commissioning and developing new plays through the American Voices New Play Institute. Now in its sixth decade, Arena Stage serves a diverse annual audience of more than 300,000.
Offices: 1101 6th St SW, Washington, DC 20024, US
