Albuquerque, New Mexico, United States · On-site
Job Description The Level 3 Help Desk Technician is a role that requires advanced technical expertise and a strong commitment to providing top-tier support to our clients. This role involves resolving complex technical i…
Skills: Advanced Troubleshooting, Root Cause Analysis, Server Configuration, Network Administration, Virtualization
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Provide advanced technical support and resolution for complex hardware, software, and network issues while serving as an escalation point for Level 1 and 2 technicians. Responsibilities include performing root cause analysis, maintaining critical infrastructure, and creating detailed technical documentation.
Requires a minimum of 5 years of technical support experience, including at least 2 years at a Level 2 position or higher. Candidates must possess strong knowledge of Windows, Linux, virtualization, and cloud platforms, with relevant certifications like CCNA or Azure Administrator preferred.
Job Description
The Level 3 Help Desk Technician is a role that requires advanced technical expertise and a strong commitment to providing top-tier support to our clients. This role involves resolving complex technical issues, mentoring Level 1 and 2 Helpdesk Technicians, and contributing to the continuous improvement of our support processes. Expertise and knowledge will be crucial in diagnosing problems, troubleshooting system issues, and finding effective solutions to ensure the smooth operation of systems and applications.
Responsibilities
Requirements
About Ardham Technologies
Ardham Technologies is headquartered in Albuquerque, New Mexico, and is experiencing rapid growth throughout the Southwest and Texas regions. As an exciting and innovative technology company, Ardham Technologies is dedicated to powering clients into the future of IT through comprehensive managed services and cutting-edge technology solutions. Our mission is to transform how organizations approach their technology infrastructure by delivering innovative managed offerings that drive business success. With our expanding presence across multiple markets, we provide our team members with exceptional opportunities for professional growth while working with diverse clients across various industries. Join Ardham Technologies and be part of a dynamic team that's shaping the future of managed IT services in one of the fastest-growing technology markets in the country.
As part of our hiring process, you must first complete a quick (~10-minute) online survey via Culture Index. This helps us better align talent with our team dynamics and ensure the right fit for both your success and ours.
Your trusted partner for expert IT services, industry-leading Products, and proven solutions.
Ardham Technologies is the leading Technology Services Provider (TSP), simplifying solutions for Cyber Security, Managed Services, and IT Professional Services projects. We deliver effective solutions for real-world problems, enabling your organization to succeed. We strive for excellence from the inside out.
Offices: 4200 Osuna Rd. NE, Suite 3-310, Albuquerque, New Mexico 87109, US · 203 E. Main St. Ste. 201, Round Rock, Texas 78664, US
Your trusted partner for expert IT services, industry-leading Products, and proven solutions.
Ardham Technologies is the leading Technology Services Provider (TSP), simplifying solutions for Cyber Security, Managed Services, and IT Professional Services projects. We deliver effective solutions for real-world problems, enabling your organization to succeed. We strive for excellence from the inside out.
Offices: 4200 Osuna Rd. NE, Suite 3-310, Albuquerque, New Mexico 87109, US · 203 E. Main St. Ste. 201, Round Rock, Texas 78664, US
