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Skills: Supply chain management, Project management, Customer service improvement, Data analysis, Process improvement
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Técnico de Ensaios Mecânicos (Afirmativa para Mulheres)
São Francisco do Sul, Santa Catarina, Brazil · On-site
Mid level
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Full-time
postgraduate degree
Career opportunities, International experiences, Lifelong learning, ArcelorMittal University
Posted 3d ago
~40 hrs/week
Responsibilities
The manager will support operational teams in improving customer service quality and defining key performance indicators. They are also responsible for managing progress initiatives, training staff on information systems, and resolving operational anomalies.
Requirements
Candidates must hold a Master's degree in Supply Chain or a commercial field and possess strong interpersonal skills. Proficiency in both French and English is required, along with experience in order management software.
Full job description
Mission:
Être support des Managers Opérationnels (MO)
Accompagner les Managers Opérationnels dans les démarches d’amélioration de la qualité de service aux clients
Définir et analyser les indicateurs contributifs à l’amélioration du Service Client
Piloter les actions de progrès
Mener chaque axe de progrès selon la méthode de gestion de projet
Participer au déploiement des nouveaux systèmes d’information
Accompagner les gestionnaires clients dans leur besoin de formation
Former les nouveaux entrants aux systèmes d’information
Identifier, analyser et résoudre les anomalies Métier
Formaliser la récurrence des anomalies et apporter des solutions
Définir et communiquer les offres de Service auprès des clients
Analyser les dysfonctionnements et apporter des actions correctives pour l’amélioration du Service Client
Assurer le back-up du Manager Opérationnel
Compétences générales :
Master en Supply Chain / Commercial
Langues : français et anglais
Bon relationnel
Communicant, empathique et collaboratif
Réactivité et agilité
Organisation et rigueur
Prise de décisions
Outils informatiques de gestion de commandes
ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.
Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.
Do you want to make an impact? We’re looking for talented people to join a global community. ArcelorMittal is the world’s leading steel company. Our material is part of the fabric of life. Our purpose – and the reason why we exist – is to create smarter steels for people and planet. Help us develop the material that tomorrow’s world will be made of. In return, we offer endless career opportunities, international experiences in a diverse, multi-cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University.
The ArcelorMittal Supply Chain team has the end to end responsibility from order acceptance to delivery to the customer. Supply Chain manages raw material and demand planning, sales & operations planning, product flows and production scheduling, shipment planning and transport execution. We optimise service performance, production cost and inventories in the volatile environment of changing markets and industrial conditions. Our team coordinates between the commercial teams, the production entities and the purchasing organisation. In this wide range of activities, our customer team strives for optimal customer satisfaction in a dynamic environment.
We are locally active in 5 different countries and transversally over complete Europe
ArcelorMittal no Brasil:
A ArcelorMittal, líder global na indústria de aço e mineração, desenvolve aços de alta qualidade e eficiência que nos ajudam a tornar o mundo mais sustentável. Nas Américas Central, do Sul e Caribe, produzimos soluções inovadoras em Aços Longos e Aços Planos que satisfazem às mais rigorosas exigências das indústrias automobilística, de eletrodomésticos, naval, de energia, construção civil, agronegócio e outras. Na América Latina, somos líderes na produção de aço e operamos em sinergia com mais de 30 unidades no Brasil, Argentina, Costa Rica e Venezuela. Todas as empresas e unidades são certificadas em normas internacionais ISO 9001, ISO 14001 e OHSAS 18001, referentes aos quesitos qualidade, meio ambiente, saúde e segurança ocupacional. No Brasil, aproximadamente 16 mil pessoas representam uma rica força multicultural de alto desempenho. Nossas plantas industriais, localizadas nos estados de São Paulo, Minas Gerais, Rio de Janeiro, Santa Catarina, Espírito Santo, Bahia e Mato Grosso do Sul, têm capacidade de produção anual de 12,5 milhões de toneladas de aço bruto e de 7 milhões de toneladas de minério de ferro.
ArcelorMittal no Mundo:
Presente em mais de 60 países na Ásia, África, Europa e Américas, a ArcelorMittal possui operações industriais em 19 países e mantém a liderança nos principais mercados de aço, incluindo os segmentos da construção, automotivo, eletrodomésticos e embalagens. Também é líder nas áreas de pesquisa e desenvolvimento e novas tecnologias. Na pluralidade de seus mais de 208 mil empregados, a ArcelorMittal encontra uma riqueza cultural inigualável, que reflete no bom clima organizacional e nas práticas reconhecidas de gestão de pessoas.
ArcelorMittal no Brasil:
A ArcelorMittal, líder global na indústria de aço e mineração, desenvolve aços de alta qualidade e eficiência que nos ajudam a tornar o mundo mais sustentável. Nas Américas Central, do Sul e Caribe, produzimos soluções inovadoras em Aços Longos e Aços Planos que satisfazem às mais rigorosas exigências das indústrias automobilística, de eletrodomésticos, naval, de energia, construção civil, agronegócio e outras. Na América Latina, somos líderes na produção de aço e operamos em sinergia com mais de 30 unidades no Brasil, Argentina, Costa Rica e Venezuela. Todas as empresas e unidades são certificadas em normas internacionais ISO 9001, ISO 14001 e OHSAS 18001, referentes aos quesitos qualidade, meio ambiente, saúde e segurança ocupacional. No Brasil, aproximadamente 16 mil pessoas representam uma rica força multicultural de alto desempenho. Nossas plantas industriais, localizadas nos estados de São Paulo, Minas Gerais, Rio de Janeiro, Santa Catarina, Espírito Santo, Bahia e Mato Grosso do Sul, têm capacidade de produção anual de 12,5 milhões de toneladas de aço bruto e de 7 milhões de toneladas de minério de ferro.
ArcelorMittal no Mundo:
Presente em mais de 60 países na Ásia, África, Europa e Américas, a ArcelorMittal possui operações industriais em 19 países e mantém a liderança nos principais mercados de aço, incluindo os segmentos da construção, automotivo, eletrodomésticos e embalagens. Também é líder nas áreas de pesquisa e desenvolvimento e novas tecnologias. Na pluralidade de seus mais de 208 mil empregados, a ArcelorMittal encontra uma riqueza cultural inigualável, que reflete no bom clima organizacional e nas práticas reconhecidas de gestão de pessoas.