ARC Business Solutions Inc. is an established and customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. ARC op…
Skills: Windows Troubleshooting, macOS Troubleshooting, Microsoft 365 Administration, Active Directory, Entra ID
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Full-time
Posted 6d ago
Apply by Sep 20
~38 hrs/week
Responsibilities
Provide remote and on-site technical support for Windows and macOS workstations, peripheral devices, and basic server infrastructure. Administer Microsoft 365 environments and manage user accounts, access, and network connectivity issues.
Requirements
Requires 3+ years of experience in IT support or an MSP environment with strong knowledge of Windows Server and Microsoft 365. Candidates must possess exceptional customer service skills and the ability to troubleshoot networking and hardware issues.
Full job description
ARC Business Solutions Inc. is an established and customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. ARC operates out of 4 regions in Canada–Edmonton, Calgary, Toronto and Regina and in the US - and services a broad base of private and public sector clients. Service delivery is focused in five main technology solution verticals: Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.
ARC Business Solutions Inc. is currently seeking a Service Desk Technician for a full time role in Calgary, AB. On site work is required.
ROLE: Service Desk Technician
Key Responsibilities: Day-to-day responsibilities may include, but are not limited to:
Respond to and resolve client support requests via phone, email, ticketing system, and in-person
Provide remote and onsite technical support to clients across multiple industries. Your primary goal will be on-site servicing one specific client
Support and troubleshoot Windows and macOS workstations, peripheral devices, and basic server infrastructure
Administer and support Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive)
Perform user onboarding/offboarding, account administration, MFA setup, and password/access management
Experience with Wi-Fi, VPN, Remote Access, and network connectivity troubleshooting
Create and maintain accurate documentation in our knowledge base
Follow established standard operating procedures while contributing to process improvement initiatives
Accurately document work performed, ticket updates, and time entries for operational tracking and billing purposes
Follow and contribute to the improvement of standard operating procedures
Work collaboratively with team members to solve complex problems
Stay current with technological trends and develop new technical skills
Assist with basic technical projects, workstation deployments, Microsoft 365 changes, and operational improvement initiatives as assigned
Core Skills & Expectations:
Exceptional customer service and communication skills with the ability to provide white-glove support to executive and high-profile users
Strong troubleshooting and problem-solving abilities across Windows, Microsoft 365, and hybrid IT environments
Ability to work independently, manage priorities effectively, and maintain professionalism under pressure
Strong attention to detail, documentation practices, discretion, and collaboration with internal technical teams and stakeholders
Role-Specific Skills & Experience
3+ years of experience in IT support, help desk, or MSP or multi-client environment
Strong knowledge of Windows desktop and Windows Server environments
Experience supporting Microsoft 365, Active Directory/Entra ID, networking, endpoint devices, and remote support tools
Experience with Microsoft 365 administration and troubleshooting
Understanding of Active Directory and Azure AD
Experience with Wi-Fi, VPN, Remote access, and network connectivity troubleshooting
Familiarity with remote support tools and ticketing systems
Hardware troubleshooting skills for desktops, laptops, printers, and mobile devices
Internal Contribution & Collaboration
Supports cross-functional teams and internal stakeholders
Contributes positively to ARC’s culture and internal initiatives
Shares knowledge and supports continuous improvement
Stakeholder Relationships
Works closely with internal team members and leadership
Maintains positive, respectful, and professional working relationships
Initiative & Continuous Improvement
Identifies opportunities to improve internal processes
Demonstrates initiative and problem-solving within the role
Adapts to changing business needs
Working Conditions
Standard office environment – 100% on-site
7.5 hr workday – Monday through Friday – standard business hours
Overtime and on-call duties as required
Ability to lift and move equipment up to 50 pounds occasionally.
Performance & Review Alignment This role will be evaluated annually as part of ARC’s formal review process, aligned with the company’s fiscal year and strategic objectives.
We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED -Please forward your resume clearly displaying reference number RB:SD in the subject line to [email protected]. For more information on ARC, please visit our website at www.arcbus.com.
Related keywords
Microsoft 365Exchange OnlineTeamsSharePointOneDriveActive DirectoryAzure ADEntra IDVPNTCP/IPDNSDHCPWindows ServermacOSMSPHelp Desk
ARC Business Solutions is an information technology and business solutions provider founded in 1998 that’s committed to providing effective solutions to clients across North America.
Our experience includes successful IT projects in both the public and private sectors: Power and Utilities, Oil and Gas, Government, Manufacturing, Banking, Insurance, Telecommunications, Healthcare, and Education.
We operate out of 5 regions – Edmonton, Calgary, Toronto, Regina and the USA - servicing a broad base of private and public sector clients. Our primary service offerings can be broken down into four categories: Solutions Delivery, Managed Services, Utility Sector Consulting, and Enterprise Information Management with additional expertise in Utilities, Healthcare, and Financial Services.
In need of professional and reliable IT solutions for your business? One of our team members would be happy to get to know your unique circumstances and provide a solution that exceeds your expectations.
Offices: 10025 102A Ave NW, 1808, Edmonton, Alberta T5J 2Z2, CA · 500 - 5th Avenue SW, Altius Centre, Suite 1610, Calgary, Alberta T2P 2V6, CA · 70 University Avenue, Suite 1460, Toronto, Ontario M5J 2M4, CA · 2010 11th Ave, 7th Floor, Regina, Saskatchewan S4P 0J3, CA · 5245 Weikel Drive, Winnemucca, Nevada 89445, US
Professional Information Technology ServicesManaged ServicesUtility Sector ConsultingStaff AugmentationSolutions DeliveryTeam AugmentationsEnterprise Information Technologyand Pipeline Sector ConsultingInformation TechnologyBusiness Development
ARC Business Solutions is an information technology and business solutions provider founded in 1998 that’s committed to providing effective solutions to clients across North America.
Our experience includes successful IT projects in both the public and private sectors: Power and Utilities, Oil and Gas, Government, Manufacturing, Banking, Insurance, Telecommunications, Healthcare, and Education.
We operate out of 5 regions – Edmonton, Calgary, Toronto, Regina and the USA - servicing a broad base of private and public sector clients. Our primary service offerings can be broken down into four categories: Solutions Delivery, Managed Services, Utility Sector Consulting, and Enterprise Information Management with additional expertise in Utilities, Healthcare, and Financial Services.
In need of professional and reliable IT solutions for your business? One of our team members would be happy to get to know your unique circumstances and provide a solution that exceeds your expectations.
Offices: 10025 102A Ave NW, 1808, Edmonton, Alberta T5J 2Z2, CA · 500 - 5th Avenue SW, Altius Centre, Suite 1610, Calgary, Alberta T2P 2V6, CA · 70 University Avenue, Suite 1460, Toronto, Ontario M5J 2M4, CA · 2010 11th Ave, 7th Floor, Regina, Saskatchewan S4P 0J3, CA · 5245 Weikel Drive, Winnemucca, Nevada 89445, US
Professional Information Technology ServicesManaged ServicesUtility Sector ConsultingStaff AugmentationSolutions DeliveryTeam AugmentationsEnterprise Information Technologyand Pipeline Sector ConsultingInformation TechnologyBusiness Development
