Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work togethe…
Skills: Sales, Customer service, Product knowledge, Mentoring, Communication
Senior Engineering Manager, Site Lead- Distributed Storage and Database Systems
Bengaluru, Karnataka, India · On-site
Senior+$11B raised
People at Apple don’t just build products — they craft the kind of experience that have revolutionized entire industries. The diverse collection of our people and their ideas inspire innovation in everything we do. Imagi…
Skills: Distributed systems, Database systems, Storage infrastructure, Leadership, Big data
At Apple, our greatest resource is our people, and the People Analytics Team is dedicated to ensuring Apple’s employees are able to do the best work of their lives. The People Analytics team is looking for a versatile, s…
Skills: Python, SQL, Snowflake, Data Engineering, ETL
Payments are at the heart of Apple's ecosystem — and we're reimagining how they work. The Payments Engineering team is building a modernised, cloud-native platform engineered for high throughput, elastic scalability, and…
Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspir…
Apple designs consumer products that touch millions. We change the way that people interact with electronic devices around the world. The team is responsible for developing technologies, calibration methodologies, and th…
Imagine what we could do together. At Apple, new ideas have a way of becoming excellent products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you …
Skills: Site Reliability Engineering, DevOps, Kubernetes, Python, Java
At Apple, we believe our products begin with our people. By hiring a diverse team we drive creative thought. By giving that team everything they need we drive innovation. By hiring incredible engineers we drive precision…
Skills: Photolithography, Process Engineering, Equipment Tuning, Metrology Equipment, Display Manufacturing
Software Engineering Intern - AI Tools for Hardware Engineering PM
Shanghai, Shanghai, China · On-site
Entry level$11B raised
At Apple, we believe our products begin with our people. By hiring a diverse team we drive creative thought. By giving that team everything they need we drive innovation. By hiring incredible engineers we drive precision…
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you…
Skills: B2B Integration, Apache Camel, Software AG webMethods, MuleSoft, Java
Engineering Project Manager - SAP Operations and Service Management
Shanghai, Shanghai, China · On-site
Senior+$11B raised
Imagine what you could do here. At Apple, extraordinary people gather to do their best work and craft products and experiences that redefine industry standards. Our SAP team, a vital part of Apple’s Information Systems &…
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here don’t just build products — they craft the kind of wonde…
Do you love working on challenges that no one has yet solved? Do you like changing the game? Envision what you could do here. At Apple, we believe new ideas have a way of becoming extraordinary products, services, and cu…
Skills: Thermal Design, IC Packaging, Simulation, Thermal Analysis, Ansys IcePak
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you…
Car Experience Partner Engineer - Embedded systems, Wireless Tech and Ecosystems
Beijing, Beijing, China · On-site
Senior$11B raised
At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. The Car Experience team sits at the intersection of consumer electronics and the automotive industry, transfor…
Skills: Embedded Systems, C, C++, Java, Automotive Systems Integration
Do you have a passion for understanding the inner workings of products, components, and materials? Do you have a keen focus on project management and an attention to detail to enable successful failure analysis projects?…
Skills: Project management, Failure analysis, Materials characterization, X-ray CT, SEM
Apple's Cellular Software team is seeking talented, highly motivated and disciplined engineers to work across layers on groundbreaking cellular technologies. The position involves identifying and/or developing core cellu…
As a Development and Tools Engineer, you will be part of the Car Experience Systems Engineering team that defines and supports the development and adoption of how iPhone and vehicles communicate, enabling the user experi…
Hardware Engineering is seeking a Data Scientist to support the intersection of data engineering and business intelligence — helping build the infrastructure that powers data-driven decisions while delivering analytics a…
Skills: Data Engineering, Business Intelligence, Python, Data Modeling, Data Warehousing
We are seeking a Product Demo Creator & Trainer to design and deliver best-in-class product demonstrations for Apple’s Douyin livestreams. This hybrid role blends creativity and training, ensuring hosts not only have pol…
Skills: Product Demonstration, Training, Coaching, Public Speaking, Livestreaming
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 3d ago
~40 hrs/week
Responsibilities
The Expert is responsible for delivering exceptional customer experiences by demonstrating deep product knowledge and identifying sales opportunities. They also mentor team members and contribute to an inclusive store environment.
Requirements
Candidates must have prior experience in retail or sales and be available to work a flexible schedule including nights, weekends, and holidays. Strong communication skills and a commitment to Apple's values of inclusion and diversity are required.
Full job description
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple’s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results.
Description
Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.
Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
Maintain accuracy and follow guidance.
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Minimum Qualifications
You should:
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Have experience in retail or sales, or related work experience.
Preferred Qualifications
You can:
Demonstrate knowledge of Apple products and services.
Show a track record of producing top-performing sales and customer experience results.
Personalize solutions based on customer needs, and effectively communicate them.
Solve customer concerns using care, learning, and presentation skills.
Work in a fast-paced environment, often supporting multiple customers at the same time.
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
Support and educate the broader team by sharing knowledge, experiences, and insights.
We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.
Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.
Offices: 1 Apple Park Way, Cupertino, California 95014, US
We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.
Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.
Offices: 1 Apple Park Way, Cupertino, California 95014, US