Apex Digital Solutions is a leading Microsoft Modern Work partner and trusted IT Managed Services Provider (MSP), helping organizations transform how they work through cloud collaboration, security, and productivity solu…
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Contract
bachelor degree
Posted 48d ago
Apply by Sep 10
~20 hrs/week
Responsibilities
The Project Manager is responsible for delivering IT projects with high customer satisfaction by managing delivery resources and stakeholders. Key duties include tracking milestones, managing project risks, and providing regular status reports to management.
Requirements
Candidates need 2-3 years of experience in IT project coordination and a bachelor's degree or equivalent. Proficiency in Microsoft Office Suite and knowledge of IT infrastructure and project management methodologies are required.
Full job description
Apex Digital Solutions is a leading Microsoft Modern Work partner and trusted IT Managed Services Provider (MSP), helping organizations transform how they work through cloud collaboration, security, and productivity solutions.
The Project Manager ensures our projects are delivered with the highest level of customer satisfaction. They will work with our delivery resources and the client to achieve the desired project outcomes and end goals. The Project Manager will need to demonstrate strong leadership skills and can balance flexibility and creativity with the discipline needed to manage and control project risks.
This is a part-time, independent contractor position for project-based work. The position is likely to average 5-20 hours per week but there is no minimum number of hours guaranteed by Apex Digital.
Key Responsibilities
Flexibility in various project management methodologies with the ability to adjust the management style from lite coordination to more complex engagements.
Create strong relationships with all levels of our business.
Provide timely communication to project stakeholders, and our internal team through the lifecycle of the engagement. This is done through regularly scheduled status meetings, updated project plans, reporting, etc.
Work with the stakeholder to ensure that we are focused on the client’s outcomes by solving the problem and not just trying to deliver a solution.
Looking for additional client opportunities throughout the engagement and reporting them back to the Customer Success Team.
Identifying potential risks, roadblocks, and changes in the original scope of work. Ensuring that these are documented and managed effectively.
Contributing to continual process improvement within our projects and overall program. Creating and updating process documentation as needed
Tracking the customer journey from project kick-off through completion. Ensure that the projects are hitting their milestones on time and on budget.
Provide weekly reports on project status to management including project percent complete and any potential project risks that would cause project delays and adjustments to billing milestones.
Enter time daily in our management system and approve project time on a weekly basis
Accountable
Customer satisfaction measured through surveys and feedback
Managing the project delivery team ensuring projects are completed on time and at our target gross margin
Measurable progression in skills, abilities, and insights
Content Creation and process documentation
Qualifications
2-3 years of experience in project coordination/project management on IT-related projects
Bachelor’s degree or equivalent experience
Extensive knowledge of the Microsoft Office Suite including Teams, OneNote, and Excel
Knowledge of IT infrastructure
Working knowledge of project management methodologies, PMBOK or Agile PM, PMP not necessary.
Skills
The ability to handle several customer project inquiries while never losing focus on customer satisfaction.
Self-motivated with the ability to work in a fast-moving environment.
Solid organization skills including attention to detail, multitasking skills, and the ability to adjust with a minute’s notice.
Excellent communication and negotiation skills (Written and Verbal)
Ability to make decisions under pressure.
Ability to manage and facilitate change.
Proven leadership skills
Related keywords
Microsoft Modern WorkMSPCloud CollaborationPMBOKAgile PMPMPMicrosoft TeamsOneNoteExcelIT InfrastructureProject LifecycleGross MarginCustomer SuccessProject Coordination
Empowering organizations to be more secure, productive, and engaged through transformative Microsoft-focused IT services
Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
1999
Headquarters
Detroit, Michigan
LinkedIn followers
1,584
Apex Digital Solutions is a proven leader in delivering innovative and transformative IT solutions. We are deeply committed to our mission of "Empowering people to make a positive difference in the lives of others."
Our Expertise: As a top Microsoft Solutions Partner in Modern Work, we specialize in comprehensive services including Microsoft Teams, Microsoft Teams Rooms, Microsoft Teams Calling, Adoption and Change Management, and Security. Our purpose is to build secure, productive, and engaged modern work environments, driving increased efficiency and robust growth for your business.
Accolades: Our dedication to excellence is reflected in our distinctions - Crain's Cool Places to Work award, and listings in CRN's MSP 500 and Fast Growth 150. These achievements are not just badges of honor, but a testament to our commitment to delivering exceptional service and an empowering work culture.
Partnerships: We bring the team with our strategic partnerships. From device manufacturers, distributors, service providers, and beyond, we leverage these alliances to bridge the gap between your business goals and the technology that helps achieve them.
Customer Satisfaction: We promise to create a clear and better ending. With world-class customer satisfaction ratings, we ensure that our services are not just deployed but are also appreciated and celebrated by our clients.
Offices: 950 Selden St, Suite 225, Detroit, Michigan 48201, US
Managed IT ServicesIT Consulting & ArchitectureOffice 365AzureHybrid CloudWindows ServerMicrosoft TechnologiesMicrosoft TeamsOneDriveIT Support
Empowering organizations to be more secure, productive, and engaged through transformative Microsoft-focused IT services
Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
1999
Headquarters
Detroit, Michigan
LinkedIn followers
1,584
Apex Digital Solutions is a proven leader in delivering innovative and transformative IT solutions. We are deeply committed to our mission of "Empowering people to make a positive difference in the lives of others."
Our Expertise: As a top Microsoft Solutions Partner in Modern Work, we specialize in comprehensive services including Microsoft Teams, Microsoft Teams Rooms, Microsoft Teams Calling, Adoption and Change Management, and Security. Our purpose is to build secure, productive, and engaged modern work environments, driving increased efficiency and robust growth for your business.
Accolades: Our dedication to excellence is reflected in our distinctions - Crain's Cool Places to Work award, and listings in CRN's MSP 500 and Fast Growth 150. These achievements are not just badges of honor, but a testament to our commitment to delivering exceptional service and an empowering work culture.
Partnerships: We bring the team with our strategic partnerships. From device manufacturers, distributors, service providers, and beyond, we leverage these alliances to bridge the gap between your business goals and the technology that helps achieve them.
Customer Satisfaction: We promise to create a clear and better ending. With world-class customer satisfaction ratings, we ensure that our services are not just deployed but are also appreciated and celebrated by our clients.
Offices: 950 Selden St, Suite 225, Detroit, Michigan 48201, US
Managed IT ServicesIT Consulting & ArchitectureOffice 365AzureHybrid CloudWindows ServerMicrosoft TechnologiesMicrosoft TeamsOneDriveIT Support