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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Part-time
Wellbeing services, Discounts on selected products and services, Flexible working arrangements, Affinity networks
Posted 43d ago
Apply by Aug 21
~40 hrs/week
Responsibilities
The Service Consultant provides exceptional customer service by processing financial transactions and identifying additional customer needs for referral. They are also responsible for maintaining branch cash management policies and ensuring accurate, efficient daily operations.
Requirements
The ideal candidate should possess strong customer focus, relationship management, and interpersonal skills. While not strictly required, experience in sales, computer literacy, and an understanding of compliance are considered beneficial.
Full job description
Ko Mātou - About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
To provide exceptional customer experience through quality interactions that meet customers’ financial transaction needs at the first point of contact and identify whether any other needs are required which are then referred off to the appropriate sales channel.
Role Type: Casual Role Location: Blenheim Work Hours: Monday - Friday
Ka aha tō rā e kite ai? - What will your day look like?
This role is accountable for:
Delivering high quality customer interactions, demonstrating ANZ service standards at all customer interactions.
Working efficiently and accurately to process customer transactions as quickly as possible while gaining knowledge and understanding of customers through using tools such as NBC to have a quality conversation.
Establishing good working relationships, contribute and work effectively and efficiently as part of a team to achieve goals and results.
Undertaking Cash Management requirements in an accurate and efficient manner in line with bank process and policy requirements.
Maintaining compliance with ANZ and branch policies and procedures including maintaining adequate cash holdings; arrange cash deliveries and repatriation as required & co-ordinate branch teller cash requirements by minimising cash holdings at the counter.
Ōu Pūkenga? - What will you bring?
The ‘must have’ knowledge, skill and experience (KSE) the role requires are:
Strong Customer Focus
Relationship Management skills
Sound Communication and interpersonal skills
The ‘good to have’ knowledge, skill and experience (KSE) the role requires are:
Understanding of Compliance
Some experience in Sales
Computer literacy
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 115783.
Our purpose is to shape a world where people and communities thrive.
Industry
Banking
Company size
10,001+ employees
Headquarters
Melbourne, Victoria
LinkedIn followers
787,106
Total funding
$3.1B
ANZ has a proud heritage of more than 180 years.
Our purpose is to shape a world where people and communities thrive. That is why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life.
We employ more than 50,000 people and have our global headquarters in Melbourne.
ANZ is among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world.
Follow us elsewhere for our latest news:
facebook.com/ANZAustralia
facebook.com/ANZNewZealand
twitter.com/ANZ_AU
twitter.com/ANZ_NZ
twitter.com/ANZ_Media
twitter.com/ANZ_BlueNotes
twitter.com/ANZ_Research
instagram.com/anz_au
bluenotes.anz.com
Offices: 833 Collins Street, Docklands, Melbourne, Victoria 3008, AU
Our purpose is to shape a world where people and communities thrive.
Industry
Banking
Company size
10,001+ employees
Headquarters
Melbourne, Victoria
LinkedIn followers
787,106
Total funding
$3.1B
ANZ has a proud heritage of more than 180 years.
Our purpose is to shape a world where people and communities thrive. That is why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life.
We employ more than 50,000 people and have our global headquarters in Melbourne.
ANZ is among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world.
Follow us elsewhere for our latest news:
facebook.com/ANZAustralia
facebook.com/ANZNewZealand
twitter.com/ANZ_AU
twitter.com/ANZ_NZ
twitter.com/ANZ_Media
twitter.com/ANZ_BlueNotes
twitter.com/ANZ_Research
instagram.com/anz_au
bluenotes.anz.com
Offices: 833 Collins Street, Docklands, Melbourne, Victoria 3008, AU