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About Us Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen products reach food suppliers, restaurants, and your loca…
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$15/hr–$22/hr
Full-time
high school
Posted 17h ago
~40 hrs/week
Responsibilities
The role involves responding to customer inquiries, processing orders, and resolving complaints efficiently. Additional duties include providing clerical support, scheduling loads, and acting as a liaison between customers and the warehouse.
Requirements
Candidates must have a high school diploma or GED and 0-2 years of related work experience. Proficiency in Microsoft Office and the ability to work in a fast-paced environment are highly valued.
Full job description
Primary Responsibility :
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints
What You’ll Do :
• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. • Reports customer feedback to management. • Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. • Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. • Assures proper invoicing of accounts by verifying computer-generated invoices. • Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors • Schedule loads as required. • Maintain updated reports to ensure all loads are empty and closed. • Resolve refused product, over, short and damaged (OS&D) orders. • Follow attendance policy, show up for work on time and ready to work assigned shift. • Perform other duties as required and assigned.
What Experience and Education You Need :
• High school diploma or general education degree (GED). • 0-2 years of related work experience.
What Could Set You Apart :
• Ability to work in a fast paced environment. • Ability to handle multiple tasks at the same time. • Flexibility and initiative. • Experience working with challenging customers. • Excellent communication skills. • Strong problem solving skills • Understand the specific needs and requests of customers, the nature of their product and storage and handling needs. • Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor. • Knowledge of Warehouse Management Systems • Knowledge of Microsoft Office Suite. • Desktop computers. • Accurate typing and data entry skills
Physical Requirements :
• Requires the ability to sit for long periods of time, with frequent interruptions • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending • Requires manual dexterity with normal hand and finger movements for typical office work • Talking, hearing, and seeing are important elements of completing assigned tasks • May require travel by automobile and airplane up for business • May require a visit facility operations in temperatures at or below freezing • May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds • Requires the use of various electronic tools • Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes • Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
The Company's Good-faith and reasonable estimate of the range of possible compensation at the time of posting is min $15- $22 Per Hour. Rate may vary based on work location
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1903
Headquarters
Atlanta, Georgia
LinkedIn followers
79,097
Americold is a global leader in temperature-controlled logistics and real estate, with a more than 120-year legacy of innovation and reliability. With more than 230 facilities across North America, Europe, Asia-Pacific, and South America – totaling approximately 1.4 billion refrigerated cubic feet – Americold ensures the safe, efficient movement of refrigerated products worldwide.
Our facilities are an integral part of the global food supply chain, connecting producers, processors, distributors, and retailers with tailored, value-added services supported by responsive and reliable supply chains. Americold delivers world-class service that creates lasting value for our customers and the communities we serve.
Offices: 10 Glenlake Parkway, Atlanta, Georgia 30328, US
Temperature-controlled warehousing and transportationIntegrated transportation solutionsSupply chain optimizationWeb based inventory managementEnd-to-end visibility and reportingValue-added servicesCold chain consultingFood Supply ChainCold ChainWarehouse
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1903
Headquarters
Atlanta, Georgia
LinkedIn followers
79,097
Americold is a global leader in temperature-controlled logistics and real estate, with a more than 120-year legacy of innovation and reliability. With more than 230 facilities across North America, Europe, Asia-Pacific, and South America – totaling approximately 1.4 billion refrigerated cubic feet – Americold ensures the safe, efficient movement of refrigerated products worldwide.
Our facilities are an integral part of the global food supply chain, connecting producers, processors, distributors, and retailers with tailored, value-added services supported by responsive and reliable supply chains. Americold delivers world-class service that creates lasting value for our customers and the communities we serve.
Offices: 10 Glenlake Parkway, Atlanta, Georgia 30328, US
Temperature-controlled warehousing and transportationIntegrated transportation solutionsSupply chain optimizationWeb based inventory managementEnd-to-end visibility and reportingValue-added servicesCold chain consultingFood Supply ChainCold ChainWarehouse