New York, New York, United States · On-site
Location Overview Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonio…
Skills: Front office operations, Guest services, Luxury hospitality, Opera PMS, Communication skills
Sveti Stefan, Montenegro · On-site
Location Overview Join our team at Aman Sveti Stefan and become a part of one of Montenegro’s most iconic destinations. Famed for its outstanding natural beauty, the resort comprises the tiny islet of Sveti Stefan and Vi…
Skills: Wine Knowledge, Hospitality, Guest Relations, Wine Pairing, Luxury Service
Bangkok, Thailand · On-site
Location Overview Join our team in Aman Nai Lert. Amid the skyscrapers of central Bangkok, Thailand’s first urban Aman hotel and residences will rise from the verdant sanctuary that is Nai Lert Park. Here, history and na…
Skills: Social Media Management, Public Relations, Brand Positioning, Content Creation, Digital Marketing
Roswell, Georgia, United States · On-site
Location Overview Join our team in Amangiri. Blending into untouched red-rock country on over 900 acres of the Colorado Plateau, Amangiri and its satellite, Camp Sarika, reflect dual aspects of this ancient desert landsc…
Skills: Culinary Innovation, Kitchen Leadership, Recipe Development, Menu Engineering, Cost Control
Sveti Stefan, Montenegro · On-site
Location Overview Join our team at Aman Sveti Stefan and become a part of one of Montenegro’s most iconic destinations. Famed for its outstanding natural beauty, the resort comprises the tiny islet of Sveti Stefan and Vi…
Skills: Spa Therapy, Hospitality, Wellness Treatments, Customer Service
Tokyo, Japan · On-site
Location Overview Join our team in Janu Tokyo. Janu Tokyo is the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an area alive with creativity, exceptional bars, eateries and an affecting energy…
Skills: Restaurant Operations Management, Budget Management, Sales Analysis, Cost Control, Labour Management
Tokyo, Japan · On-site
Location Overview Join our team in Janu Tokyo. Janu Tokyo is the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an area alive with creativity, exceptional bars, eateries and an affecting energy…
Skills: Restaurant Management, Luxury Hospitality, Team Leadership, Operational Excellence, SOP Development
Sveti Stefan, Montenegro · On-site
Location Overview Join our team at Aman Sveti Stefan and become a part of one of Montenegro’s most iconic destinations. Famed for its outstanding natural beauty, the resort comprises the tiny islet of Sveti Stefan and Vi…
Skills: Culinary Management, Kitchen Operations, Hospitality, Menu Execution, Team Leadership
Sveti Stefan, Montenegro · On-site
Location Overview Join our team at Aman Sveti Stefan and become a part of one of Montenegro’s most iconic destinations. Famed for its outstanding natural beauty, the resort comprises the tiny islet of Sveti Stefan and Vi…
Skills: Carpentry, Woodworking, Maintenance, Facility Repair
Roswell, Georgia, United States · On-site
Location Overview Join our team in Amangiri. Blending into untouched red-rock country on over 900 acres of the Colorado Plateau, Amangiri and its satellite, Camp Sarika, reflect dual aspects of this ancient desert landsc…
Skills: Retail Operations, Inventory Management, Merchandising, Vendor Relationship Management, Guest Service
Municipal Unit of Kranidi, Peloponnese Region, Greece · On-site
Location Overview Join our team in Amanzoe. Scattered with Unesco-protected ruins, the beach-fringed Peloponnese has been at the heart of Greek culture for millennia. Resting on the east coast of the Peloponnese near Por…
Skills: Pastry Craftsmanship, Dessert Creation, Bakery Production, HACCP Standards, Food Hygiene
Bangkok, Thailand · On-site
Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefro…
Skills: HR Operations, Strategic HR Planning, Employee Relations, Talent Acquisition, Talent Management
New York, New York, United States · On-site
$83k–$85k/yr
Location Overview Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonio…
Skills: Housekeeping Management, Luxury Hospitality, Staff Training, Budget Management, Inventory Control
Cuyo, Palawan, Philippines · On-site
Location Overview Join our team in Amanpulo. Blissfully marooned in the Cuyo Archipelago of northern Palawan in the Philippines, Amanpulo lies on Pamalican Island, a private island fringed with white sand beaches and pri…
Skills: Employment Law, Compensation Management, Organizational Planning, Organizational Development, Employee Relations
New York, New York, United States · On-site
Location Overview Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonio…
Skills: Customer Engagement, Guest Relations, Interpersonal Communication, Time Management, Multi-tasking
San Cassiano, Apulia, Italy · On-site
Location Overview Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the pro…
Skills: Wine Curation, Cellar Management, Food and Wine Pairing, Luxury Hospitality, Financial Management
Bangkok, Thailand · On-site
Location Overview Join our team in Aman Nai Lert. Amid the skyscrapers of central Bangkok, Thailand’s first urban Aman hotel and residences will rise from the verdant sanctuary that is Nai Lert Park. Here, history and na…
Skills: Financial Strategy, Budgeting, Forecasting, Financial Reporting, Cash Flow Management
San Cassiano, Apulia, Italy · On-site
Location Overview Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the pro…
Skills: Viticulture, Wine Pairing, Guest Engagement, Inventory Control, Staff Training
Sveti Stefan, Montenegro · On-site
Location Overview Join our team at Aman Sveti Stefan and become a part of one of Montenegro’s most iconic destinations. Famed for its outstanding natural beauty, the resort comprises the tiny islet of Sveti Stefan and Vi…
Skills: Hospitality, Guest Relations, Customer Service
Sveti Stefan, Montenegro · On-site
Location Overview Join our team at Aman Sveti Stefan and become a part of one of Montenegro’s most iconic destinations. Famed for its outstanding natural beauty, the resort comprises the tiny islet of Sveti Stefan and Vi…
Skills: Plumbing, Maintenance, Facility Management
New York, New York, United States • On-site
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The Front Office Agent is responsible for managing guest check-ins, check-outs, and providing high-quality service in accordance with Aman brand standards. They also maintain accurate guest history databases and assist with guest inquiries regarding local travel and activities.
Candidates must have at least one year of luxury hotel experience and proficiency in Microsoft Office software. A degree from a hotel school or college is considered a plus, along with strong communication skills and a professional, energetic demeanor.
Location Overview
Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.
The Front Office Agent will provide hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.
This position has an hourly compensation rate of $37.91.
Performs all Front Office Assigned functions, preparing, and executing an ideal Aman New York Journey to guests.
Check-in and Check-out of Hotel Guests and Club Members.
Managing chats with Guest/Club Member movement, Arrival & Departure, etc.
Responsible for maintaining the highest quality database relating to Guest History.
Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through.
Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.
Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.
Responsible for maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment.
Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings set.
Perform any other reasonable duties as required by the Front Office Management Team.
1 year of related luxury hotel experience.
Graduate of Hotel School or College Degree is a plus.
Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred.
Excellent communication skills, both written and verbal in English, multi-lingual is a plus.
Positive, inclusive, genuine, innovative, engaging, and energetic personality.
Ability to handle guest requests and concerns in an efficient, calm, and genuine manner.
Able to be organized, manage time wisely, showcase high levels of attention to detail.
Sensitive and inclusive to all cultural nuances.
Handle confidential materials and matters with full discretion.
Able to handle a multitude of tasks in an intense, fast paced environment.
At Aman New York, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
Comprehensive and generously-subsidized health benefits program
Safe Harbor 401K Plan
Complimentary Stays at other Aman properties
Discounts at Aman New York restaurants and Aman Retail online store
Wellness events throughout the year
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.
Amangiri is a remote hideaway tucked within the luminous canyons of the American Southwest. Nestled into a protected valley with sweeping views, the resort offers scope for both adrenaline-fuelled adventure and peaceful stillness
Offices: 1 Kayenta Road, Canyon Point, 84741, GB
View all jobs at AmangiriAmangiri is a remote hideaway tucked within the luminous canyons of the American Southwest. Nestled into a protected valley with sweeping views, the resort offers scope for both adrenaline-fuelled adventure and peaceful stillness
Offices: 1 Kayenta Road, Canyon Point, 84741, GB
View all jobs at Amangiri