Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Job Description Job Title: Senior Manager, Product Management Location: Kuala Lumpur About AirAsia MOVE AirAsia MOVE is a dynamic ASEAN-focused budget travel company that’s redefining the way people experience travel. As…
Skills: Product Management, Program Management, Fintech, E-commerce, Digital Payments
Haikou, Jiangxi, China · On-site
Job Description Job Title: Senior Product Manager – China Platforms (Mini Programs & Web/App) Location: Hainan, China About the Role As a Senior Product Manager – China Platforms, you will own and drive the product strat…
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Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Job Description Job Title: Technical Program Manager Location: Kuala Lumpur About AirAsia MOVE AirAsia MOVE is a dynamic ASEAN-focused budget travel platform redefining how people experience and book travel. As part of C…
Skills: Technical program management, Software development lifecycle, System design, Cross-functional leadership, Dependency management
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Job Description Job Title: Engineering Manager Location: Kuala Lumpur About AirAsia MOVE AirAsia MOVE is a dynamic ASEAN-focused budget travel platform redefining how people experience and book travel. As part of Capital…
Skills: Java, Spring Boot, System design, Cloud architecture, Microservices
Sepang, Selangor, Malaysia · Hybrid
Job Description YOUR ROLE AS A: Data Scientist WHAT YOU’LL CHAMPION: You will Improve models and algorithms to further optimize business outcomes. As a Data Scientist, you will work across the following areas: Explorator…
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Malaysia · On-site
Job Description YOUR ROLE AS A: System Support Engineer AirAsia, Asia’s leading airline, was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around t…
Skills: System support, Application support, IT operations, Incident management, API troubleshooting
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Job Description Senior Manager, Product Management - Flights Location: Kuala Lumpur, Malaysia Reports to: Head, Product About AirAsia MOVE AirAsia MOVE is a dynamic ASEAN-focused travel platform redefining the way people…
Skills: Product Management, Roadmap Planning, Data Analysis, Stakeholder Management, E-commerce
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Job Description We are looking for a highly motivated Senior Site Reliability Engineer (SRE) to join our Platform Engineering team. In this role, you will design, build, and operate highly available, secure, and scalable…
Skills: Google Cloud Platform, Terraform, GitLab CI/CD, Argo CD, GitOps
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Job Description YOUR ROLE AS A: Senior Software Engineer Whether you’re applying for a developer, customer happiness, or crew role, at AirAsia Next we act as One AirAsia. AirAsia Next is a technology centre that designs …
Skills: JavaScript, React, GoLang, C#, Full stack development
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Job Description Junior Product Analyst Travel & Conversion Office Location: KL Sentral, Kuala Lumpur Team: Product & Analytics (Product Design: Travel Squad) Why This Role Matters At AirAsia MOVE, our goal is to become t…
Skills: Product analytics, BigQuery, SQL, Google Analytics, Conviva
Malaysia · On-site
Job Description We are looking for a highly motivated Senior Site Reliability Engineer (SRE) to join our Platform Engineering team. In this role, you will design, build, and operate highly available, secure, and scalable…
Skills: Google Cloud Platform, Terraform, GitLab CI/CD, Argo CD, GitOps
Sepang, Selangor, Malaysia · On-site
Job Description YOUR ROLE AS A: Lead, Network Engineer WHAT YOU’LL CHAMPION: Design, implement, and manage robust enterprise and cloud network infrastructure supporting business-critical operations across hybrid and mult…
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Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
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Skills: Brand Positioning, Value Proposition Development, Brand Architecture, Market Analysis, Portfolio Management
Sepang, Selangor, Malaysia · Hybrid
Job Description The Assistant Manager Vulnerability Management is responsible for conducting and managing the vulnerability management program. This role involves overseeing the identification, assessment, and remediatio…
Skills: Vulnerability Management, Vulnerability Scanning, Risk Prioritization, Security Patching, KPI Tracking
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Job Description YOUR ROLE AS A: Data Engineer. Whether you’re applying for a developer, customer happiness, or crew role, at AirAsia we act as One AirAsia. If you are hungry to make a difference with one of the most well…
Skills: ETL, SQL, NoSQL, Google Cloud Platform, Python
Malaysia · On-site
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Kuala Lumpur, Kuala Lumpur, Malaysia · Hybrid
Job Description We're looking for a hands-on Social Media Executive who can do it all — from planning content calendars to picking up a camera and editing the final cut. This is a hybrid content + strategy role, ideal fo…
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Bangkok, Bangkok, Thailand · On-site
Job Description OVERVIEW: Location: Don Mueang International Airport Department: Commercial Entity: Thai AirAsia Status: Full time YOUR ROLE AS A ROUTE REVENUE ANALYST This role is to maximize flight and route profitabil…
Skills: Revenue Management, Inventory Management, Pricing Strategy, Market Trend Analysis, Competitor Analysis
Bengaluru, Karnataka, India · On-site
Job Description Job Title: Senior Software Engineer Location: Kuala Lumpur / Bangalore About AirAsia MOVE AirAsia MOVE is a dynamic ASEAN-focused budget travel company that’s redefining the way people experience travel. …
Skills: Java, Spring Boot, Nodejs, Python, React.js
Malaysia · On-site
Job Description Job Description Software Engineer Do you thrive in a fast-paced environment and have a passion for building innovative solutions that impact millions of users? Are you a highly motivated Full Stack Softwa…
Skills: Node.js, React.js, Angular, C# .NET, Python
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The Senior Manager will lead the end-to-end design and optimization of payment operation workflows, focusing on refund automation, chargeback management, and fraud prevention. They will coordinate cross-functional initiatives across finance, engineering, and customer support to ensure compliant and seamless payment experiences.
Candidates must have 5–8 years of experience in program or product management within fintech, e-commerce, or digital payments. A bachelor's degree in a relevant field is required, along with deep knowledge of global payment landscapes and dispute resolution.
Job Description
Job Title: Senior Manager, Product Management
Location: Kuala Lumpur
About AirAsia MOVE
AirAsia MOVE is a dynamic ASEAN-focused budget travel company that’s redefining the way people experience travel. As part of the Capital A Group, we aim to deliver seamless, customer-centric solutions that combine innovation and operational excellence. By focusing on creating delightful customer journeys, we’re shaping the future of budget travel.
About the Role
As the Payment Program Manager, you will be at the heart of AirAsia MOVE’s mission to provide a seamless and secure travel experience. Your primary focus is to own and optimize the "post-transaction" lifecycle on our website and mobile app (or wherever the customer transacts). You will lead cross-functional initiatives to refine payment operations—specifically focusing on Chargebacks, Refunds, and Fraud prevention.
You are a strategic problem-solver who can bridge the gap between technical product requirements and operational excellence, ensuring that our payment workflows are not only compliant but also provide a world-class experience for our guests.
What you will do:
Strategic Workflow Design: Lead the end-to-end design and implementation of optimized payment operation workflows, specifically targeting Refund automation and Chargeback management.
Platform Enhancement: Drive requirements for the AirAsia MOVE website and mobile app to improve data collection for disputes and streamline the user interface for payment status transparency.
Fraud & Risk Oversight: Partner with the Risk and Tech teams to implement fraud mitigation strategies that protect the platform while maintaining a low-friction checkout experience for guests.
Cross-Functional Leadership: Coordinate across Finance, Customer Support (AVA/Chat), and Engineering teams to ensure payment operations align with overall business objectives and regulatory compliance.
Program Governance: Manage the full project lifecycle for payment initiatives, ensuring milestones are met, risks are mitigated, and stakeholders are kept informed through clear reporting.
Operational Excellence: Audit existing "post-transaction" processes to identify bottlenecks in refund success rates and dispute win ratios, implementing data-driven solutions.
What you need:
Experience: Minimum of 5–8 years in Program or Product Management, with a proven track record in Fintech, E-commerce, or Digital Payments.
Domain Knowledge: Deep understanding of the global payments landscape, including card scheme rules (Visa/Mastercard), payment gateway integrations, and dispute resolution.
Analytical Skills: Strong ability to use data to drive decisions, with experience monitoring KPIs like fraud rates, refund turnaround time (TAT), and chargeback ratios.
Communication: Exceptional stakeholder management skills, with the ability to translate complex payment regulations into actionable technical or operational requirements.
Education: Bachelor’s degree in Business, Finance, Computer Science, or a related field. PMP or Agile certification is highly desirable.
Mindset: A proactive problem-solver with an "Allstar" attitude, comfortable working in a fast-paced and rapidly evolving digital environment.
Why Join AirAsia MOVE?
Shape the future of travel technology across Southeast Asia.
Work with talented, passionate engineers in a collaborative, supportive environment.
Get hands-on experience with cutting-edge technologies and large-scale systems.
Enjoy a dynamic, fast-paced culture that supports personal growth, innovation, and continuous learning.
Find your dream career destination with us! 🔴
It all starts here. 25 years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple: Make flying affordable for everyone. We made that dream happen. We started an airline in 2001. Today, we’ve evolved to become something much bigger. We’re now a world-class brand, a leading Asean airline, a digital travel and lifestyle platform; and we’re not stopping. If you’re passionate about connecting people and transforming lives, we want you onboard. When it comes to your career, your Allstar journey will be an adventure. Find your dream career destination with us.
Offices: AirAsia Berhad, RedQ, Jalan Pekeliling 5, KLIA2, Sepang, Selangor Darul Ehsan 64000, MY
Find your dream career destination with us! 🔴
It all starts here. 25 years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple: Make flying affordable for everyone. We made that dream happen. We started an airline in 2001. Today, we’ve evolved to become something much bigger. We’re now a world-class brand, a leading Asean airline, a digital travel and lifestyle platform; and we’re not stopping. If you’re passionate about connecting people and transforming lives, we want you onboard. When it comes to your career, your Allstar journey will be an adventure. Find your dream career destination with us.
Offices: AirAsia Berhad, RedQ, Jalan Pekeliling 5, KLIA2, Sepang, Selangor Darul Ehsan 64000, MY
