Frisco, Texas, United States · On-site
$190k–$210k/yr
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in t…
Skills: Strategic Leadership, Contact Center Operations, Customer Experience Management, Financial Oversight, Team Development
Los Angeles, California, United States · On-site
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Supervisory Oversight, Incident Reporting, Emergency Response Coordination, Personnel Training, Microsoft Office
Los Angeles, California, United States · On-site
$17/hr–$18/hr
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more tha…
Skills: Custodial Services, Facility Maintenance, Post-Event Cleaning, Customer Service, Conflict De-escalation
Los Angeles, California, United States · On-site
$21/hr–$30/hr
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Tour Logistics, Event Production, Staffing Coordination, Payroll Administration, Venue Operations
Saratoga, California, United States · On-site
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more tha…
Skills: Leadership, Team Building, Manual Labor, Equipment Assembly, Safety Compliance
Norfolk, Virginia, United States · On-site
$17/hr–$23/hr
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Lighting Production, MA Grandma 2 Light, A/V Equipment Maintenance, Stage Setup, Live Event Planning
Los Angeles, California, United States · On-site
$250k–$350k/yr
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more tha…
Skills: Talent Buying, Contract Negotiation, Budget Management, Relationship Building, Music Industry Trends
West Palm Beach, Florida, United States · On-site
$22/hr–$24/hr
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Ticketing Platforms, Customer Service, Microsoft Office, Adobe Professional, Data Entry
Columbus, Ohio, United States · On-site
$10/hr–$23/hr
AEG Worldwide is the world’s leading sports and live entertainment company with operations in the following business segments: AEG Presents, which is one of the largest live music companies in the world dedicated to live…
Skills: Rigging, Equipment Transport, Stage Setup, Manual Labor, Forklift Operation
El Segundo, California, United States · On-site
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more tha…
Skills: Customer Service, Event Coordination, Administrative Support, Proactive Work Ethic, Time Management
Frisco, Texas, United States · On-site
$30/hr–$33/hr
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in t…
Skills: Active Directory, Mac Troubleshooting, Office 365 Administration, Networking Concepts, ITIL Service Management
Los Angeles, California, United States · On-site
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Outbound Calling, Prospecting, Business Development, Customer Service, Written Communication
Carson, California, United States · On-site
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more tha…
Skills: Academic Tutoring, Lesson Planning, Student Mentoring, Curriculum Implementation, Data Analysis
Los Angeles, California, United States · On-site
AEG is always happy to review resumes from interested candidates. If you don't see the job you're looking for listed, then please apply here- we're always looking for great people to join the team at all of our offices a…
Chicago, Illinois, United States · On-site
$60k–$65k/yr
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more tha…
Skills: General Ledger, Financial Reporting, Account Reconciliation, Journal Entries, Month-end Close
Las Vegas, Nevada, United States · On-site
$65k–$75k/yr
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more tha…
Skills: Adobe Creative Suite, Figma, PowerPoint, Ceros, Graphic Design
Grand Prairie, Texas, United States · On-site
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Customer Service, Cash Handling, Communication Skills, Basic Math, Decision Making
Pittsburgh, Pennsylvania, United States · On-site
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events arou…
Skills: Customer Service, Ticket Scanning, Conflict Resolution, Crowd Management, ADA Assistance
Newport, Kentucky, United States · On-site
$10/hr–$15/hr
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more tha…
Skills: Customer Service, Cash Handling, Communication, Basic Math, Decision Making
Scottsdale, Arizona, United States · On-site
$57k–$62k/yr
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in t…
Skills: Client Relationship Management, Project Management, Customer Service, Conflict Resolution, Ticketing Systems
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Lead the global contact center strategy by leveraging AI and emerging technologies to scale support operations and enhance customer satisfaction. Manage day-to-day North American operations while overseeing global budgets and mentoring a high-performing leadership team.
Requires a bachelor's degree (advanced degree preferred) and over 10 years of senior leadership experience in global contact center operations. Must have a proven track record of implementing AI technologies and managing large-scale, international support teams.
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.
The Vice President, Contact Center is a critical leadership role in ensuring exceptional customer experiences and operational excellence across our global support organization. This role will be responsible for leading and executing the Support organization strategy that will leverage emerging technologies and artificial intelligence (AI) to enhance AXS's customer support model and scale our support operations capabilities to meet the diverse needs of our customers.
Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.
*Employer does not offer work visa sponsorship for this position.
More about AXS
AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).
Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
World’s leading sports and entertainment company – Delivering experiences that inspire athletes, teams, artists and fans
AEG (Anschutz Entertainment Group), also known as AEG Worldwide (AEGWW), is a global leader in live sports and entertainment. We bring music, sports, and culture together through world‑class venues, events, festivals, teams, and entertainment districts around the globe. Each year, more than 100 million fans experience over 13,000 live events across five continents—from concerts, tours, and festivals to professional sports and immersive destination districts. Our portfolio includes iconic venues and brands across live music, sports, and entertainment, all designed to create shared moments that are meant to be felt live. Headquartered in Los Angeles, AEG operates at global scale while remaining deeply connected to the cities and communities where we work. We believe that scale comes with responsibility, guiding how we run our business, support our people, and show up for fans and partners. AEG is powered by people—dreamers, builders, and problem‑solvers—who want their work to show up in the real world. Together, we’re focused on creating unforgettable experiences and giving the world reason to cheer. 🔗 Learn more: https://www.aegworldwide.com and follow us on X, Facebook, Instagram and TikTok at @aegworldwide to see the exciting experiences that you could be a part of.
Offices: 800 W. Olympic Boulevard, Suite 305, Los Angeles, CA 90015, US
World’s leading sports and entertainment company – Delivering experiences that inspire athletes, teams, artists and fans
AEG (Anschutz Entertainment Group), also known as AEG Worldwide (AEGWW), is a global leader in live sports and entertainment. We bring music, sports, and culture together through world‑class venues, events, festivals, teams, and entertainment districts around the globe. Each year, more than 100 million fans experience over 13,000 live events across five continents—from concerts, tours, and festivals to professional sports and immersive destination districts. Our portfolio includes iconic venues and brands across live music, sports, and entertainment, all designed to create shared moments that are meant to be felt live. Headquartered in Los Angeles, AEG operates at global scale while remaining deeply connected to the cities and communities where we work. We believe that scale comes with responsibility, guiding how we run our business, support our people, and show up for fans and partners. AEG is powered by people—dreamers, builders, and problem‑solvers—who want their work to show up in the real world. Together, we’re focused on creating unforgettable experiences and giving the world reason to cheer. 🔗 Learn more: https://www.aegworldwide.com and follow us on X, Facebook, Instagram and TikTok at @aegworldwide to see the exciting experiences that you could be a part of.
Offices: 800 W. Olympic Boulevard, Suite 305, Los Angeles, CA 90015, US
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