Abbey Hill, England, United Kingdom · Hybrid
$30k–$38k/yr
Service Desk Engineer - 2nd Line - Milton Keynes Position Overview: We are looking for a Service Desk Engineer to join us in Milton Keynes. This is a great role for someone who is confident operating at 2nd line level, w…
Skills: Microsoft 365, Azure, Intune, SharePoint, Active Directory
Linköping, Östergötland County, Sweden · On-site
Din roll och ditt ansvar Fokus ligger på lösningar som fungerar i praktiken över tid. Arbetet sker i affärskritiska miljöer där kvalitet, stabilitet och tydliga tekniska vägval är avgörande. Som Server- och lagringskonsu…
Skills: Dell Server Implementation, Storage Solutions, Datacenter Infrastructure, Technical Design, Capacity Management
Gothenburg, Västra Götaland County, Sweden · On-site
Är du vår nästa Solution Architect inom integration som tar lead på nya tekniker och lösningar hos våra kunder men även är med formar framtidens innovationsresa på Advania iBiz? Solution Architect på Advania 🚀 Du tar en…
Skills: Solution Architecture, Integration Design, Technical Leadership, Requirements Analysis, Presale Activities
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Provide second-line technical support for software, hardware, and network issues across a diverse client base. Responsibilities include performing diagnoses, maintaining technical documentation, and escalating complex issues to third-line support.
Candidates must have professional experience in 2nd line IT support, preferably within an SME or managed services environment. Proficiency in Microsoft 365, Azure, Active Directory, and hypervisor technologies is required.
Position Overview:
We are looking for a Service Desk Engineer to join us in Milton Keynes. This is a great role for someone who is confident operating at 2nd line level, who wants to have the opportunity to develop into a 3rd line position (and beyond!)
On top of a varied client base, we offer a structured and clear progression pathway supported by learning and exam support in skill areas such as Microsoft or VMWare. Whether through self-paced online courses or provider-led training sessions, we ensure that all employees have access to valuable learning and progression opportunities.
The budgeted salary for this role is between £30,000 - £38,000 pear year depending on experience, plus our benefits.
We recognise the benefits that remote and flexible working brings.
We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.
Responsibilities:
This is a diverse technical support position where you will be empowered to provide technical support to a wide range of clients. Some of your day-to-day activities will include:
Providing software, hardware and network support to multiple customers
Performing diagnoses and guide users through step-by-step solutions
Working with both technical and non-technical audiences on reaching swift and effective solutions
Facilitating one-to-one end user training, as required
Ensuring technical documentation is maintained
Escalating technical issues to 3rd line level, as required
Striving to maintain high levels of customer satisfaction and support
The right candidate for this role will have:
Professional experience of operating at 2nd line IT support level
Experience of supporting SME organisations in an IT support capacity, ideally in a managed services setting
Familiarity with working in in SLA-driven environment to meet customer and contract expectations
The technical skills areas relevant for this role includes:
Microsoft Office and 365 (inclusive of Azure, Intune, SharePoint)
Exchange technologies (Outlook)
Active Directory
Firewalls, Router & VPN technologies (Sonicwall)
Server infrastructure experience
Hypervisor experience (inclusive of ESXi and HyperV)
Experience of Sage X3, OneDrive, or Databases (SQL) is desirable but is not essential to apply.
About Us:
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
Advania is a leading IT-services provider serving thousands of clients in Northern Europe.
Advania is “The tech company with people at heart,” operating across Sweden, the UK, Norway, Iceland, Finland, and Denmark.. With a team of 4,800 talents, we offer managed services, hardware, software, and professional services to clients in both private and public sectors, primarily in the mid-market. Our main goal isn't just about technology; it's about empowering people to create sustainable value. Advania is proudly backed by funds managed by the Private Equity team at Goldman Sachs Asset Management.
Offices: Fredsborgsgatan 20, Stockholm, Sweden 11743, SE
Advania is a leading IT-services provider serving thousands of clients in Northern Europe.
Advania is “The tech company with people at heart,” operating across Sweden, the UK, Norway, Iceland, Finland, and Denmark.. With a team of 4,800 talents, we offer managed services, hardware, software, and professional services to clients in both private and public sectors, primarily in the mid-market. Our main goal isn't just about technology; it's about empowering people to create sustainable value. Advania is proudly backed by funds managed by the Private Equity team at Goldman Sachs Asset Management.
Offices: Fredsborgsgatan 20, Stockholm, Sweden 11743, SE
