Irving, Texas, United States · Hybrid
What The Role Is: In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the g…
Skills: Customer Retention, Sales, De-escalation, Negotiation, Active Listening
Lafayette, Louisiana, United States · On-site
$85k–$150k/yr
What you should know about our team: At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small bus…
Skills: Communication, Creative Problem Solving, Consultative Selling, Lead Generation, Relationship Building
Irving, Texas, United States · Hybrid
What The Role Is: In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the …
Skills: Customer Retention, Sales, De-escalation, Negotiation, Active Listening
Little Rock, Arkansas, United States · On-site
$85k–$150k/yr
What you should know about our team: At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small bus…
Skills: Communication, Problem Solving, Consultative Selling, Lead Generation, Relationship Building
Little Rock, Arkansas, United States · On-site
$95k–$150k/yr
What you should know about our team: At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small bus…
Skills: Communication, Relationship Building, Consultative Selling, Lead Generation, Problem Solving
Little Rock, Arkansas, United States · On-site
$105k–$150k/yr
What you should know about our team: At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small bus…
Skills: Sales Presentations, Lead Generation, Customer Relationship Management, Consultative Selling, Problem Solving
Palm Harbor, Florida, United States · On-site
$105k–$150k/yr
What you should know about our team: At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small bus…
Skills: Consumer Sales, Relationship Building, Lead Generation, Sales Presentations, Consultative Selling
Tampa, Florida, United States · On-site
$95k–$150k/yr
What you should know about our team: At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small bus…
Skills: Communication, Relationship Building, Consultative Selling, Lead Generation, Customer Needs Analysis
Tampa, Florida, United States · On-site
$85k–$150k/yr
What you should know about our team: At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small bus…
Skills: Communication, Creative Problem Solving, Consultative Selling, Lead Generation, Relationship Building
Oklahoma City, Oklahoma, United States · On-site
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
Skills: Low-voltage Wiring, System Testing, Technical Troubleshooting, Customer Education, Network Diagnostics
Wichita, Kansas, United States · On-site
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
Skills: Low-voltage Wiring, System Testing, Troubleshooting, Network Diagnostics, Customer Education
Tulsa, Oklahoma, United States · On-site
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
Skills: Low-voltage Wiring, System Testing, Technical Troubleshooting, Customer Education, Network Diagnostics
Irving, Texas, United States · On-site
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
Skills: Low-voltage wiring, System testing, Troubleshooting, Network diagnostics, Customer education
East Peoria, Illinois, United States · On-site
$22/hr–$40/hr
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
Skills: Low-voltage Wiring, System Testing, Technical Troubleshooting, Customer Education, Network Diagnostics
Irving, Texas, United States · Hybrid
Summary: The Cloud & Platform Analyst is responsible for supporting and operating enterprise compute platforms across a hybrid environment including on-prem data centers and Google Cloud Platform (GCP). This role focuses…
Skills: Google Cloud Platform, Compute Engine, VMware, Linux, AIX
Jacksonville, Florida, United States · Hybrid
Position Summary: Sales Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns. Engage with interested Security and Smart Home customers to close sales, re…
Skills: Sales Ability, Closing Skills, De-escalation Skills, Listening Skills, Needs Analysis
Howard County, Maryland, United States · On-site
$19/hr–$36/hr
About Us: At ADT, we’ve been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important ass…
Skills: Troubleshooting, Configuration, Programming, Fire Detection Service, Carbon Monoxide Detection Service
Richland VII Precinct, Nebraska, United States · On-site
At ADT, we’ve been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headqu…
Skills: Technical Aptitude, Verbal Communication, Customer Service, System Installation, Equipment Testing
New York, New York, United States · On-site
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team …
Skills: Consultative Sales, Smart Home Installation, IoT Device Integration, Technical Troubleshooting, Customer Education
Franklin Township, New Jersey, United States · On-site
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team …
Skills: Consultative Sales, Hardware Installation, IoT Device Integration, Technical Troubleshooting, Customer Education
Irving, Texas, United States • Hybrid
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Handle high-volume incoming calls to retain customers who wish to cancel ADT services by identifying solutions and re-selling the value of the brand. Provide an award-winning customer experience through effective problem solving, negotiation, and de-escalation of difficult calls.
Requires at least 2 years of experience in sales and call center customer service, along with a high school diploma or GED. Candidates must have a distraction-free home workspace with high-speed hardwired internet and be able to attend onsite training in Irving, TX.
What The Role Is:
In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity.
You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer’s business.
The Retention Specialist’s number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations.
This position is fully onsite at our Irving, TX location during training then will be fully remote once graduated from training: 8880 Esters Blvd, Irving, TX 75063
What’s In It For You:
Job Expectations:
Job Requirements:
How Will You Train:
We’re looking for someone with these skills:
Knowledge, Skills and Abilities:
Schedule:
Training:
Pay and Benefits:
Pay and Benefits Disclosure:
The anticipated end date for application submission is 8.19.26. The role is scheduled to start 9.14.26.
Why Choose ADT?
At ADT it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.
Check out more about life at ADT here.
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.
ADT Inc., formerly The ADT Corporation, is an American company that provides residential, small and large business electronic security, fire protection, and other related alarm monitoring services throughout the United States. The corporate head office is located in Boca Raton, Florida.
Offices: Boca Raton, FL, US
View all jobs at ADT Security ServicesADT Inc., formerly The ADT Corporation, is an American company that provides residential, small and large business electronic security, fire protection, and other related alarm monitoring services throughout the United States. The corporate head office is located in Boca Raton, Florida.
Offices: Boca Raton, FL, US
View all jobs at ADT Security Services