Knoxville, Tennessee, United States
Why Choose ADT? At ADT, it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and …
Irving, Texas, United States
Why Choose ADT? At ADT, it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and …
Springfield, Missouri, United States · On-site
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team …
Skills: Consultative Sales, Smart Home Installation, IoT Device Integration, Technical Troubleshooting, Customer Education
Kentwood, Michigan, United States · On-site
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
Skills: Low-voltage wiring, System testing, Troubleshooting, Network diagnostics, Customer education
Fishers, Indiana, United States · On-site
$20/hr–$34/hr
Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every d…
Skills: Material handling, Inventory control, Perpetual inventory management, Microsoft Office, Excel
Longwood, Florida, United States · On-site
$75k–$125k/yr
Wholesale Business Development Representative Northeast United States Territory CMS: Since 1978, CMS has been providing high quality alarm monitoring nationwide. Today, Criticom Monitoring Services (CMS) serves more than…
Skills: Business Development, Cold Calling, Sales Presentations, Relationship Management, Contract Negotiation
Boca Raton, Florida, United States · Hybrid
Summary: The Manager, Advanced Analytics will report to the Director, Advanced Analytics and will lead developing advanced analytics, building Machine Learning models, and delivering strategic insights that drive enterpr…
Skills: SQL, Python, Machine Learning, Data Science, Tableau
Madison Heights, Michigan, United States · On-site
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team …
Skills: Consultative Sales, Smart Home Installation, IoT Device Integration, Technical Troubleshooting, Customer Education
Pelham, Alabama, United States · On-site
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team …
Skills: Consultative Sales, Smart Home Installation, IoT Device Integration, Technical Troubleshooting, Customer Education
Elmsford, New York, United States · On-site
$85k–$150k/yr
What you should know about our team: At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small bus…
Skills: Communication, Creative Problem-solving, Consultative Selling, Lead Generation, Relationship Building
Mobile, Alabama, United States · On-site
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
Skills: Low-voltage Wiring, System Testing, Technical Troubleshooting, Customer Education, Network Diagnostics
Riverside, California, United States · On-site
$24/hr–$44/hr
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
Skills: Low-voltage Wiring, System Testing, Technical Troubleshooting, Customer Education, Network Diagnostics
Las Vegas, Nevada, United States · On-site
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
Skills: Low-voltage Wiring, System Testing, Troubleshooting, Customer Education, Network Diagnostics
Richland VII Precinct, Nebraska, United States · On-site
About Us: At ADT, we’ve been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important ass…
Skills: Troubleshooting, Configuration, Programming, Fire Detection Service, Carbon Monoxide Detection Service
Jacksonville, Florida, United States · On-site
$105k–$150k/yr
What you should know about our team: At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small bus…
Skills: Consumer Sales, Relationship Building, Lead Generation, Sales Presentations, Consultative Selling
Pompano Beach, Florida, United States · On-site
$85k–$150k/yr
What you should know about our team: At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small bus…
Skills: Communication, Problem Solving, Consultative Selling, Lead Generation, Relationship Building
Orlando, Florida, United States · On-site
$95k–$150k/yr
What you should know about our team: At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small bus…
Skills: Communication, Relationship Building, Consultative Selling, Lead Generation, Customer Needs Analysis
Orlando, Florida, United States · On-site
What you should know about our team: At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small bus…
Skills: Communication, Relationship Building, Consultative Selling, Lead Generation, Problem Solving
Orlando, Florida, United States · On-site
$85k–$150k/yr
What you should know about our team: At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small bus…
Skills: Communication, Creative Problem Solving, Consultative Selling, Lead Generation, Relationship Building
Lafayette, Louisiana, United States · On-site
$95k–$150k/yr
What you should know about our team: At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small bus…
Skills: Communication, Relationship Building, Consultative Selling, Lead Generation, Customer Needs Analysis
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Why Choose ADT?
At ADT, it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.
Major Responsibilities:
A Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received.
This role requires onsite work from our office located at: 10620 Kemp Fain Ln, Knoxville, TN 37932
Once you have completed your training and spent at least one full calendar month in production, you may be eligible for a hybrid schedule, which includes two days of remote work per week. Eligibility is based on meeting the training and performance goals established by your manager.
A day in the life of a Customer Service Monitoring Representative can look like:
When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:
What’s in it for you?
We’re looking for someone with results they are proud of like:
Pay and Benefits Disclosure:
You will receive an hourly pay rate of $17.00 effective on your start date and incremental increases every 30 days until the rate of $19.00 is reached. You will receive an additional $1 per hour for being an onsite or hybrid employee. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
The anticipated end date for application submission is 8/17/26. The role is scheduled to start 9/14/26.
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.
ADT Inc., formerly The ADT Corporation, is an American company that provides residential, small and large business electronic security, fire protection, and other related alarm monitoring services throughout the United States. The corporate head office is located in Boca Raton, Florida.
Offices: Boca Raton, FL, US
View all jobs at ADT Security ServicesADT Inc., formerly The ADT Corporation, is an American company that provides residential, small and large business electronic security, fire protection, and other related alarm monitoring services throughout the United States. The corporate head office is located in Boca Raton, Florida.
Offices: Boca Raton, FL, US
View all jobs at ADT Security Services