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Jobs at Adams & Reese (Now Hiring) — 5 open

Adams & Reese logoAdams & Reese

Desktop Support Specialist

Columbia, South Carolina, United States · On-site

Senior

Job Summary: The primary function of the Desktop Support position is to provide support to local and remote users and maintain equipment used to provide services. Responsibilities: Provide phone, remote access, and deskt…

Skills: Desktop Support, Hardware Troubleshooting, Software Deployment, Windows 10/11, Microsoft Office 365

Adams & Reese logoAdams & Reese

Legal Assistant

Mobile, Alabama, United States · On-site

Senior

Job Summary: Adams & Reese is seeking an experienced team-oriented, tech savvy, self-starter who is inquisitive and client focused to support primarily corporate and real estate attorneys in the office. May fill in for o…

Skills: Legal Document Preparation, E-filing, Calendar Management, Billing and Invoicing, Data Management

Adams & Reese logoAdams & Reese

Legal Assistant

Mobile, Alabama, United States · On-site

Senior

Adams and Reese LLP is seeking a team-oriented, tech savvy, self-starter who is inquisitive and client focused to support litigation attorneys in the Mobile office. Responsibilities: Strong verbal and writing skills; wan…

Skills: Legal Document Preparation, Clerical Administration, Data Management, Westlaw, Lexis

Adams & Reese logoAdams & Reese

Litigation Legal Assistant

Tampa, Florida, United States · On-site

Senior

Adams and Reese LLP is seeking a team-oriented, tech savvy, self-starter who is inquisitive and client focused to support litigation attorneys in the Tampa office. Responsibilities:  Strong verbal and writing skills; wa…

Skills: Legal Secretarial Experience, Legal Document Preparation, Data Management, Westlaw, Lexis

Adams & Reese logoAdams & Reese

Administrative Assistant

Tampa, Florida, United States · On-site

Senior

Adams and Reese LLP is seeking a team-oriented, tech savvy, self-starter who is inquisitive; to support the Regional Office Manager and Attorneys in the Tampa office. Responsibilities:  Strong verbal and writing skills;…

Skills: Clerical Support, Administrative Assistance, Document Processing, Data Management, Calendar Management

Adams & Reese logo

Desktop Support Specialist

Adams & Reese

Columbia, South Carolina, United States • On-site

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Senior

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  • Full-time
  • professional certificate
  • Posted 1d ago
  • Apply by Oct 25
  • ~40 hrs/week

Responsibilities

Provide technical support for local and remote users, maintaining Intel-based hardware and software systems. Manage the full problem-solving lifecycle via a ticketing system and handle office technical setups and asset tracking.

Requirements

Requires a minimum of 5 years of helpdesk experience with proficiency in Windows OS and Microsoft Office 365. Industry certifications like A+ or MCP are preferred, along with the ability to lift 50 lbs and travel to regional offices.

Full job description

Job Summary:

The primary function of the Desktop Support position is to provide support to local and remote users and maintain equipment used to provide services.

Responsibilities: 
 
  • Provide phone, remote access, and desktop support of Intel based hardware and software systems.  
 
  • Track assigned tasks throughout problem solving life cycle using the firm’s Service Desk ticketing system.  Must maintain accurate and timely service tickets.
 
  • Perform basic printer services.
 
  • Deploy PC hardware and software.
 
  • Assist in new hire computer setup, configuration and authentication.
 
  • Serve as communications focal point between users and second level engineers.
 
  • Follow up with users to ensure appropriate satisfaction levels and escalate problems as needed. 
 
  • Setup technical aspects of conferences and meetings, operating media display equipment and Microsoft Teams based video systems.
 
  • Provide paid on-call support to the firm on a rotation basis.
 
  • Maintain licensing compliance and asset tracking databases of hardware and software.
 
  • Reset security passwords.
 
  • Serve as local data recovery expert of failed hard drives and PC based systems.
 
  • Assist users in managing approved wireless devices.
 
  • Monitor local network servers.
 
  • Special projects as assigned by management.
 
  • Basic understanding of networking cabling.
 
  • Position is located in the firm’s Columbia office location; this is not a work remote job.
 
  • Required to assist during office build outs and office relocations.
 
  • Must be well organized.
 
  • Regular travel to Charleston, SC, Tallahassee, FL and Jacksonville, FL offices.

Supervision Received and/or Given:
 
  • Supervision received by Desktop Support Manager and Regional Office Manager.

Minimum Acceptable Qualifications:
 
  • Must be a resourceful team player with excellent interpersonal and customer service skills.
 
  • Proven ability to diagnose and troubleshoot a wide range of hardware and software related problems.
 
  • A background in support of windows-based software applications and operating systems including MS Windows 10/11, Microsoft Office 2016/O365 (Word, Excel, PowerPoint, Outlook, Project, Teams) and antivirus products.
 
  • Minimum 5 years of helpdesk experience required.  A+, MCP, or other full industry certification a plus.  A+ and Network Essentials certification is preferred within one year of employment.

Additional Desirable Qualifications:
 
  • Knowledge of legal specific and large firm applications such as iManage, Dragon Legal Dictation, Azure Virtual Desktop, EverLaw, and Litera desktop are a plus.

Working conditions:

            This position requires sitting for long periods of time while operating a computer.  At times, employees are required to work more than the normal work schedule.  Employees in this position must be mobile, have the ability to bend, crawl, kneel, lift overhead and have ability to lift and carry equipment weighing approximately 50 lbs.
 

Related keywords

Windows 10Windows 11Microsoft Office 2016O365A+MCPNetwork EssentialsiManageDragon Legal DictationAzure Virtual DesktopEverLawLiteraService DeskIntel HardwareData RecoveryNetwork Cabling

About Adams & Reese

LinkedInVisit site
Industry
Law Practice
Company size
501-1,000 employees
Headquarters
Nationwide, U.S.
LinkedIn followers
13,044

At Adams & Reese, we take things personally. Our people are connected – to each other, to our clients, our families, and our communities. Our industry-focused practice groups of attorneys and advisors are strategically organized throughout the southern U.S. and Washington, DC. Adams & Reese professionals are known as practical and personal advisors and advocates who tailor their approach and counsel to the specific needs of each situation and client. Many on our team have years of on-the-job experience within the industries that we serve as executives, professionals, and in-house counsel. Taking a hands-on, personal approach to every issue, challenge and opportunity our clients face, Adams & Reese lawyers and advisors are skilled and ready to help clients achieve their goals and make their lives easier.

Offices: 701 Poydras St, Nationwide, U.S., US · 701 Poydras St, Suite 4500, New Orleans, Louisiana 70139, US · 1901 6th Ave N, Suite 3000, Birmingham, Alabama 35203, US · 1018 Highland Colony Pkwy, Suite 800, Ridgeland, Mississippi 39157, US · 6075 Poplar Ave, Suite 700, Memphis, Tennessee 38119, US

Commercial Restructuring and BankruptcyEducation and Charter SchoolsFinancial ServicesGlobal TradeTransportation and LogisticsGlobal Intellectual PropertyLabor and EmploymentMaritimeReal EstateConstruction
View all jobs at Adams & Reese

About Adams & Reese

LinkedInVisit site
Industry
Law Practice
Company size
501-1,000 employees
Headquarters
Nationwide, U.S.
LinkedIn followers
13,044

At Adams & Reese, we take things personally. Our people are connected – to each other, to our clients, our families, and our communities. Our industry-focused practice groups of attorneys and advisors are strategically organized throughout the southern U.S. and Washington, DC. Adams & Reese professionals are known as practical and personal advisors and advocates who tailor their approach and counsel to the specific needs of each situation and client. Many on our team have years of on-the-job experience within the industries that we serve as executives, professionals, and in-house counsel. Taking a hands-on, personal approach to every issue, challenge and opportunity our clients face, Adams & Reese lawyers and advisors are skilled and ready to help clients achieve their goals and make their lives easier.

Offices: 701 Poydras St, Nationwide, U.S., US · 701 Poydras St, Suite 4500, New Orleans, Louisiana 70139, US · 1901 6th Ave N, Suite 3000, Birmingham, Alabama 35203, US · 1018 Highland Colony Pkwy, Suite 800, Ridgeland, Mississippi 39157, US · 6075 Poplar Ave, Suite 700, Memphis, Tennessee 38119, US

Commercial Restructuring and BankruptcyEducation and Charter SchoolsFinancial ServicesGlobal TradeTransportation and LogisticsGlobal Intellectual PropertyLabor and EmploymentMaritimeReal EstateConstruction
View all jobs at Adams & Reese

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