Jobs at Accuenergy Inc. (Now Hiring) — 3 open

Commercial Operations Specialist

Toronto, Ontario, Canada · On-site

$50k–$60k/yr

Mid level

Company Profile: Accuenergy is a Toronto-based company dedicated to research, design and manufacturing of multifunction power meters and other instruments. We also provide advanced technological solutions for distributio…

Skills: Account Management, Order Management, Customer Service, Supply Chain, AI Tool Proficiency

Accuenergy Inc.

Account Manager

Toronto, Ontario, Canada · On-site

$60k–$65k/yr

Senior

Company Profile: Accuenergy is a fast-growing company at the forefront of the energy management industry. We specialize in providing innovative solutions to help businesses optimize their energy usage, reduce costs, and …

Skills: B2B Sales, Account Management, AI Tool Proficiency, CRM Management, Written Communication

Accuenergy Inc.

BAS Sensor Account Manager

Toronto, Ontario, Canada · On-site

$58k–$70k/yr

Mid level

Skills: B2B Sales, CRM Systems, Customer Relationship Management, Account Development, Needs Assessment

Commercial Operations Specialist

Accuenergy Inc.

Toronto, Ontario, Canada • On-site

Apply

Mid level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

$50k–$60k/yr
Full-time
Bi-weekly Payment, Free Coffee & Beverages, Paid Statutory Holidays, Vacation Benefit, Insurance Benefit, Training Opportunities
Posted 2d ago
~40 hrs/week

Responsibilities

Manage a book of 50-100 operational accounts, handling quoting, order exceptions, and customer case resolutions. Collaborate with AI tools and internal teams to improve operational workflows and ensure high order quality.

Requirements

Requires operational or customer-facing experience with a proven track record of owning customer accounts and strong communication skills. Must be comfortable using AI tools daily and possess a high attention to detail for process-oriented work.

Full job description

Company Profile:

Accuenergy is a Toronto-based company dedicated to research, design and manufacturing of multifunction power meters and other instruments. We also provide advanced technological solutions for distribution and industrial power system automation. Extraordinary outcomes need exceptional teams. We believe deeply in the power of a growth mindset for individuals and team development.

Why work for Accuenergy:

Bi-weekly payment through direct deposit
Free tasty Coffee & beverages
Paid statutory holidays+ vacation benefit +insurance benefit
Enhance training opportunities in job-related field

Duties and Responsibilities:

Direct account ownership (operational segment)

Account-of-record relationships — primary point of contact for an assigned book of 50–100 operational accounts — distributors, reactive-buy integrators, and similar customers whose service profile is operational rather than sales-led. You are their account owner of record, not a support layer behind one.
Quoting on known SKUs — AI-drafted quote generation against the price book on known SKUs; you validate, adjust where needed, and send. Speed matters more than polish for this segment.
Ship-date and stock visibility — fast, reliable answers to ship-date and stock-availability queries — the core service these customers came to Accuenergy for.
Account communication rhythm — clean, predictable communication. Proactive updates when orders move through fulfilment; quick reactive answers when customers ask. The agent drafts; you own the relationship and the tone.
Issue resolution for assigned book — first-line ownership of issues for these customers — order issues, ship date changes, RMA cases, technical pointers. Escalate to manager only when the issue exceeds operational scope (commercial negotiation, partnership questions, strategic pricing).

Order-side responsibilities

Order exception handling — triage and resolution of orders OASIS flags as exceptions, with full account context surfaced by the agent. Includes orders for both your assigned book and the wider Accuenergy customer base.
Master data integrity — validation, correction, and governance of customer records, part numbers, pricing tiers, ship-to addresses; coordination with the ERP team on systemic fixes.
Order quality validation — regular sampling of completed orders to catch issues before they reach customers; root-cause classification of any rework needed; trend reporting to the manager.
Order-related CS support — first-touch on order-related customer service queries that OASIS routes to humans; transition to full ownership when the case needs more than a confirmation or status response.

Customer-side responsibilities (broader scope)

Customer case resolution — ownership of customer service cases that go beyond first-touch — technical questions, account-context-heavy queries, escalations — through to resolution. Includes cases on accounts owned by sales/AMs, where you handle the operational dimension.
RMA handling — first-line ownership of RMA processing — analysis of customer claims, judgment on warranty and policy, response drafting and customer follow-through.
Project delivery on assigned accounts — end-to-end ownership of assigned project deliveries — customer-facing timelines, status communication, cross-functional coordination with engineering / supply chain / logistics, escalation to the manager when blockers exceed your authority. Project work tends to come from sales-owned accounts; the operational-segment book is mostly transactional.

Cross-cutting responsibilities

Pattern identification & feedback to AURA — identification of patterns across order exceptions, customer cases, and account-book activity that should be fixed in OASIS or upstream; collaboration with the manager and the AURA team to translate patterns into agent improvements and AURA workflow proposals.
Customer feedback synthesis — aggregation of customer feedback themes from CS cases, RMAs, project deliveries, and direct account interactions; surfacing themes to the manager for product, sales, or process action.
Ensure Occupational Health and Safety compliance with health and safety laws and regulations.
Follow all procedures in compliance of Accuenergy (Canada) Inc standard policy and operation regulations.
Any other operation-related responsibilities may be added as company continues to grow.

How success is measured:

Order Quality Catch Rate — % of audited orders flagged with substantive issues caught before they reached the customer. Steady-state target ≥ 90%.
Exception Resolution Time — Median time from exception flagged by OASIS to resolution. Steady-state target ≤ 4 business hours.
Customer Case Resolution — First-contact resolution rate on customer service inbound assigned to this role. Steady-state target ≥ 75% FCR.
Account-Level Operational Health (assigned book) — Composite metric for the assigned account book — quote-response time (≤ 4 business hours), ship-date query response time (≤ 2 business hours), customer-initiated escalation rate, and account retention. Steady-state composite score ≥ 4.0 / 5.
Customer Satisfaction — CSAT score on sampled resolved cases and account interactions. Steady-state target ≥ 4.2 / 5.
Pattern & Process Contribution — Number of patterns surfaced to AURA that were accepted, plus customer feedback themes that drove process or product action. Steady-state target 1+ per quarter accepted.

Qualification:

Must-have

Operational or customer-facing experience — order management, customer service, account management, fulfilment, supply chain, or equivalent. Both sides of the role draw on operational instincts; the depth in either matters less than the instinct itself.
Experience owning customer accounts directly — not just supporting them — in any prior role. Comfort being the named point of contact, sending quotes, communicating ship dates, holding the relationship over time.
Strong written and verbal communication. This role writes constantly: quotes, case responses, exception write-ups, ship-date confirmations, escalation notes, internal handoffs. Clarity matters more than polish.
Process-orientation and precision. This role catches issues other people miss and surfaces patterns others don't see — that requires a particular kind of attention to detail combined with the ability to step back and see the bigger picture.
Ability to hold multiple threads simultaneously. This role tracks 50+ accounts, several open exceptions, and several active projects in parallel without dropping any of them.
Comfort with technology and curiosity about AI tools. We will train you on OASIS and the AI workflow; we cannot train an aversion to working with these tools out of someone. Either current daily use of modern AI tools (Claude, ChatGPT, or equivalent), or a clear willingness and curiosity to develop daily fluency rapidly within the first 60 days.
Authorisation to work in Canada.

Preferred

Experience with modern ERP and CRM systems (Zoho, NetSuite, Salesforce, SAP, etc.).
Manufacturing or B2B technical-product environment background; familiarity with BOMs, lead times, master data discipline, project delivery rhythms.
Prior daily use of AI tools (Claude, ChatGPT, or equivalent) for any kind of work.
RMA, warranty, or returns experience.
Prior cross-functional coordination experience — formal or informal project ownership across teams.
Customer service, customer success, or technical sales background where you've held customer relationships under pressure.

Will not be a fit

Anyone who views AI tools as a side competency or occasional helper rather than a core part of the work.
Anyone whose career strategy is to do the same job for ten years without the role itself evolving. This role is being actively redesigned as agents mature.
Anyone who needs extensive process documentation, multi-layer approvals, or insulation from cross-functional friction. The team is small, the rhythm is fast.
Anyone whose working style requires being the throughput engine. The agents are the throughput engine. The humans are the judgment, the relationships, and the improvement.
Anyone who prefers a narrowly-scoped role with clear functional boundaries. This role spans both order operations and customer service deliberately — both are owned end-to-end by the same person.

Related keywords

ERPCRMZohoNetSuiteSalesforceSAPBOMRMAOASISAURAClaudeChatGPTB2BManufacturingOrder FulfillmentMaster Data

About Accuenergy Inc.

LinkedIn Visit site

Specializing in advanced power & energy meters, control panels, current transformers, BAS sensors, energy software.

Industry: Appliances, Electrical, and Electronics Manufacturing
Company size: 201-500 employees
Founded: 1998
Headquarters: Toronto, Ontario
LinkedIn followers: 6,211

Founded in 1998 Accuenergy is a trusted leading producer of intelligent power and energy metering solutions. Accuenergy maintains state-of-the-art R&D, manufacturing and distribution facilities to continually provide the highest level of quality in our products and services. With a global network of offices and representation, Accuenergy ensures that our customers receive the highest level of service and delivery. Accuenergy provides quality, versatile and advanced metering products to the marketplace with remarkable affordability. Sectors We Service - Industrial - Alternative Energy (Solar, Wind, etc.) - Educational (Universities, Schools, Administration) - Transportation (Light Rail, Subways) - Utilities - Commercial Real Estate - Marine and Defense - Institutional - Integrators - Large OEM Clients - Energy Service Companies (ESCO) Focus on Quality and Performance From day one, Accuenergy has focused on providing quality products and service in every area of our business. From rigorous testing in our own facility to 3rd party testing and auditing, Accuenergy ensures that we meet and exceed industry standards as well as our customer requirements. To reinforce our commitment to high standards, Accuenergy has obtained the following performance, quality and safety certifications: UL and cUL listings CE Mark IP 54 and 56 environmental ratings ANSI C12 series compliant Measurement Canada ISO 9001:2008 QMS ISO 14001:2015 ISO 45001:2018 ISO 27001 ISO 50001

Offices: 440 Comstock Rd, Toronto, Ontario M1L 2H6, CA · 400 Continental Blvd., Suite 600, El Segundo, CA 90245, US · Castle Walk Corporate Park, Block B, Cnr. Nossob & Swakop Street, Erasmuskloof, Pretoria, Gauteng 0181, ZA · Room 1701, Block D, Yuehan International, No. 38 JInye Road, High-Tech Zone, Xi'an, Shaanxi, CN

AC Multifunction Power MeterDC Multifunction Power MeterEnergy Management SolutionsPower ManagementDC Energy ManagementRenewable Energy MeteringPower Quality AnalyzerCurrent TransformersEnergy Measurement InstrumentsData Acquisition Server

View all jobs at Accuenergy Inc.

About Accuenergy Inc.

LinkedIn Visit site

Specializing in advanced power & energy meters, control panels, current transformers, BAS sensors, energy software.

Industry: Appliances, Electrical, and Electronics Manufacturing
Company size: 201-500 employees
Founded: 1998
Headquarters: Toronto, Ontario
LinkedIn followers: 6,211

View all jobs at Accuenergy Inc.

Similar companies hiring

Eaton (919)Vertiv (653)Flex (563)Jabil (550)Hubbell Incorporated (186)Chromalox (168)Acuity (158)nVent (142)Dyson (115)Fortive (107)Farnell Global (104)Keysight Technologies (97)

·Dashboard

Jobs at Accuenergy Inc. (Now Hiring) — 3 open

Accuenergy Inc.

Commercial Operations Specialist

Toronto, Ontario, Canada · On-site

$50k–$60k/yr

Mid level

Skills: Account Management, Order Management, Customer Service, Supply Chain, AI Tool Proficiency

Accuenergy Inc.

Account Manager

Toronto, Ontario, Canada · On-site

$60k–$65k/yr

Senior

Skills: B2B Sales, Account Management, AI Tool Proficiency, CRM Management, Written Communication

Accuenergy Inc.

BAS Sensor Account Manager

Toronto, Ontario, Canada · On-site

$58k–$70k/yr

Mid level

Skills: B2B Sales, CRM Systems, Customer Relationship Management, Account Development, Needs Assessment

Commercial Operations Specialist

Accuenergy Inc.

Toronto, Ontario, Canada • On-site

Apply

Mid level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

$50k–$60k/yr
Full-time
Bi-weekly Payment, Free Coffee & Beverages, Paid Statutory Holidays, Vacation Benefit, Insurance Benefit, Training Opportunities
Posted 2d ago
~40 hrs/week

Responsibilities

Requirements

Full job description

Company Profile:

Why work for Accuenergy:

Bi-weekly payment through direct deposit
Free tasty Coffee & beverages
Paid statutory holidays+ vacation benefit +insurance benefit
Enhance training opportunities in job-related field

Duties and Responsibilities:

Direct account ownership (operational segment)

Account-of-record relationships — primary point of contact for an assigned book of 50–100 operational accounts — distributors, reactive-buy integrators, and similar customers whose service profile is operational rather than sales-led. You are their account owner of record, not a support layer behind one.
Quoting on known SKUs — AI-drafted quote generation against the price book on known SKUs; you validate, adjust where needed, and send. Speed matters more than polish for this segment.
Ship-date and stock visibility — fast, reliable answers to ship-date and stock-availability queries — the core service these customers came to Accuenergy for.
Account communication rhythm — clean, predictable communication. Proactive updates when orders move through fulfilment; quick reactive answers when customers ask. The agent drafts; you own the relationship and the tone.
Issue resolution for assigned book — first-line ownership of issues for these customers — order issues, ship date changes, RMA cases, technical pointers. Escalate to manager only when the issue exceeds operational scope (commercial negotiation, partnership questions, strategic pricing).

Order-side responsibilities

Order exception handling — triage and resolution of orders OASIS flags as exceptions, with full account context surfaced by the agent. Includes orders for both your assigned book and the wider Accuenergy customer base.
Master data integrity — validation, correction, and governance of customer records, part numbers, pricing tiers, ship-to addresses; coordination with the ERP team on systemic fixes.
Order quality validation — regular sampling of completed orders to catch issues before they reach customers; root-cause classification of any rework needed; trend reporting to the manager.
Order-related CS support — first-touch on order-related customer service queries that OASIS routes to humans; transition to full ownership when the case needs more than a confirmation or status response.

Customer-side responsibilities (broader scope)

Customer case resolution — ownership of customer service cases that go beyond first-touch — technical questions, account-context-heavy queries, escalations — through to resolution. Includes cases on accounts owned by sales/AMs, where you handle the operational dimension.
RMA handling — first-line ownership of RMA processing — analysis of customer claims, judgment on warranty and policy, response drafting and customer follow-through.
Project delivery on assigned accounts — end-to-end ownership of assigned project deliveries — customer-facing timelines, status communication, cross-functional coordination with engineering / supply chain / logistics, escalation to the manager when blockers exceed your authority. Project work tends to come from sales-owned accounts; the operational-segment book is mostly transactional.

Cross-cutting responsibilities

Pattern identification & feedback to AURA — identification of patterns across order exceptions, customer cases, and account-book activity that should be fixed in OASIS or upstream; collaboration with the manager and the AURA team to translate patterns into agent improvements and AURA workflow proposals.
Customer feedback synthesis — aggregation of customer feedback themes from CS cases, RMAs, project deliveries, and direct account interactions; surfacing themes to the manager for product, sales, or process action.
Ensure Occupational Health and Safety compliance with health and safety laws and regulations.
Follow all procedures in compliance of Accuenergy (Canada) Inc standard policy and operation regulations.
Any other operation-related responsibilities may be added as company continues to grow.

How success is measured:

Order Quality Catch Rate — % of audited orders flagged with substantive issues caught before they reached the customer. Steady-state target ≥ 90%.
Exception Resolution Time — Median time from exception flagged by OASIS to resolution. Steady-state target ≤ 4 business hours.
Customer Case Resolution — First-contact resolution rate on customer service inbound assigned to this role. Steady-state target ≥ 75% FCR.
Account-Level Operational Health (assigned book) — Composite metric for the assigned account book — quote-response time (≤ 4 business hours), ship-date query response time (≤ 2 business hours), customer-initiated escalation rate, and account retention. Steady-state composite score ≥ 4.0 / 5.
Customer Satisfaction — CSAT score on sampled resolved cases and account interactions. Steady-state target ≥ 4.2 / 5.
Pattern & Process Contribution — Number of patterns surfaced to AURA that were accepted, plus customer feedback themes that drove process or product action. Steady-state target 1+ per quarter accepted.

Qualification:

Must-have

Operational or customer-facing experience — order management, customer service, account management, fulfilment, supply chain, or equivalent. Both sides of the role draw on operational instincts; the depth in either matters less than the instinct itself.
Experience owning customer accounts directly — not just supporting them — in any prior role. Comfort being the named point of contact, sending quotes, communicating ship dates, holding the relationship over time.
Strong written and verbal communication. This role writes constantly: quotes, case responses, exception write-ups, ship-date confirmations, escalation notes, internal handoffs. Clarity matters more than polish.
Process-orientation and precision. This role catches issues other people miss and surfaces patterns others don't see — that requires a particular kind of attention to detail combined with the ability to step back and see the bigger picture.
Ability to hold multiple threads simultaneously. This role tracks 50+ accounts, several open exceptions, and several active projects in parallel without dropping any of them.
Comfort with technology and curiosity about AI tools. We will train you on OASIS and the AI workflow; we cannot train an aversion to working with these tools out of someone. Either current daily use of modern AI tools (Claude, ChatGPT, or equivalent), or a clear willingness and curiosity to develop daily fluency rapidly within the first 60 days.
Authorisation to work in Canada.

Preferred

Experience with modern ERP and CRM systems (Zoho, NetSuite, Salesforce, SAP, etc.).
Manufacturing or B2B technical-product environment background; familiarity with BOMs, lead times, master data discipline, project delivery rhythms.
Prior daily use of AI tools (Claude, ChatGPT, or equivalent) for any kind of work.
RMA, warranty, or returns experience.
Prior cross-functional coordination experience — formal or informal project ownership across teams.
Customer service, customer success, or technical sales background where you've held customer relationships under pressure.

Will not be a fit

Anyone who views AI tools as a side competency or occasional helper rather than a core part of the work.
Anyone whose career strategy is to do the same job for ten years without the role itself evolving. This role is being actively redesigned as agents mature.
Anyone who needs extensive process documentation, multi-layer approvals, or insulation from cross-functional friction. The team is small, the rhythm is fast.
Anyone whose working style requires being the throughput engine. The agents are the throughput engine. The humans are the judgment, the relationships, and the improvement.
Anyone who prefers a narrowly-scoped role with clear functional boundaries. This role spans both order operations and customer service deliberately — both are owned end-to-end by the same person.

Related keywords

ERPCRMZohoNetSuiteSalesforceSAPBOMRMAOASISAURAClaudeChatGPTB2BManufacturingOrder FulfillmentMaster Data

About Accuenergy Inc.

LinkedIn Visit site

Specializing in advanced power & energy meters, control panels, current transformers, BAS sensors, energy software.

Industry: Appliances, Electrical, and Electronics Manufacturing
Company size: 201-500 employees
Founded: 1998
Headquarters: Toronto, Ontario
LinkedIn followers: 6,211

View all jobs at Accuenergy Inc.

About Accuenergy Inc.

LinkedIn Visit site

Specializing in advanced power & energy meters, control panels, current transformers, BAS sensors, energy software.

Industry: Appliances, Electrical, and Electronics Manufacturing
Company size: 201-500 employees
Founded: 1998
Headquarters: Toronto, Ontario
LinkedIn followers: 6,211

View all jobs at Accuenergy Inc.

Similar companies hiring

Eaton (919)Vertiv (653)Flex (563)Jabil (550)Hubbell Incorporated (186)Chromalox (168)Acuity (158)nVent (142)Dyson (115)Fortive (107)Farnell Global (104)Keysight Technologies (97)

Jobs at Accuenergy Inc. (Now Hiring) — 3 open

Commercial Operations Specialist

Account Manager

BAS Sensor Account Manager

Commercial Operations Specialist

Tired of cold applications?

Responsibilities

Requirements

Full job description

Related keywords

About Accuenergy Inc.

About Accuenergy Inc.

Similar companies hiring

Tools

Explore

Company

Tools

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Company

Jobs at Accuenergy Inc. (Now Hiring) — 3 open

Commercial Operations Specialist

Account Manager

BAS Sensor Account Manager

Commercial Operations Specialist

Tired of cold applications?

Responsibilities

Requirements

Full job description

Related keywords

About Accuenergy Inc.

About Accuenergy Inc.

Similar companies hiring

Tools

Explore

Company

Tools

Explore

Company